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About the Agent
The Discount Verification Agent utilizes generative AI to cross-check discounts applied to invoices against the company's predefined discount policies, ensuring that only eligible discounts are granted. This critical role helps prevent revenue leakage by identifying and eliminating unauthorized discounts before they impact the bottom line. The agent generates detailed reports for the billing team on discount accuracy, ensuring compliance with financial policies and fostering customer trust by upholding fair and transparent billing practices.
By seamlessly integrating with existing billing systems, the agent streamlines the discount verification process, enabling efficient operations without disrupting existing workflows. Additionally, the human feedback loop continuously enhances the agent's performance by incorporating user input and learning from real-world scenarios. This dynamic feedback process allows the agent to adapt to evolving discount policies, improving its accuracy over time and ensuring it remains aligned with organizational goals.
Accuracy
TBD
Speed
TBD
Input Data Set
Sample of data set required for Discount Verification Agent:
| discount_code | description | discount_percentage | eligibility_criteria | validity_period |
|---|---|---|---|---|
| DISC10 | Seasonal Discount | 10% | All customers on orders above $100 | 2024-01-01 to 2024-12-31 |
| NEWCUST15 | New Customer Discount | 15% | New customers on first order | 2024-01-01 to 2024-06-30 |
| LOYAL20 | Loyalty Discount | 20% | Customers with 3+ purchases in the last year | 2024-01-01 to 2024-12-31 |
| BULK25 | Bulk Order Discount | 25% | Orders over 100 units | 2024-01-01 to 2024-12-31 |
| CLEAR30 | Clearance Discount | 30% | Selected clearance items only | 2024-06-01 to 2024-06-30 |
| invoice_id | customer_id | invoice_date | invoice_amount | discount_code | applied_discount | final_amount |
|---|---|---|---|---|---|---|
| INV9001 | CUST1001 | 2024-02-10 | 150 | DISC10 | 10% | 135.0 |
| INV9002 | CUST1002 | 2024-02-12 | 80 | NEWCUST15 | 15% | 68.0 |
| INV9003 | CUST1003 | 2024-02-13 | 250 | LOYAL20 | 20% | 200.0 |
| INV9004 | CUST1004 | 2024-02-15 | 1200 | BULK25 | 25% | 900.0 |
| INV9005 | CUST1005 | 2024-02-18 | 400 | CLEAR30 | 30% | 280.0 |
| INV9006 | CUST1001 | 2024-02-20 | 90 | DISC10 | 10% | 81.0 |
| INV9007 | CUST1006 | 2024-02-21 | 500 | LOYAL20 | 20% | 400.0 |
| INV9008 | CUST1007 | 2024-02-22 | 50 | NEWCUST15 | 15% | 42.5 |
| INV9009 | CUST1002 | 2024-02-24 | 105 | DISC10 | 10% | 94.5 |
| INV9010 | CUST1008 | 2024-02-25 | 150 | CLEAR30 | 30% | 105.0 |
Deliverable Example
Sample output delivered by the Discount Verification Agent:
Discount Verification Report
Date Generated: 2024-02-25
Prepared by: Discount Verification Agent - Billing Department
Executive Summary
This report examines the discounts applied on recent invoices to ensure compliance with our company’s discount policies and eligibility criteria. The Discount Verification Agent reviewed each applied discount against predefined policies, identifying both verified applications and discrepancies requiring further investigation.
Key Findings:
- 5 Discounts Flagged: Out of 10 invoices, 5 discounts were applied incorrectly due to either eligibility violations or policy validity issues.
- Revenue Integrity: Ensuring discounts are applied accurately could prevent potential revenue leakage from unauthorized or incorrect discounts.
- Compliance Support: The verification process enhances financial policy compliance, fostering customer trust and billing accuracy.
1. Discount Policy Overview
| Discount Code | Description | Discount % | Eligibility Criteria | Validity Period |
|---|---|---|---|---|
| DISC10 | Seasonal Discount | 10% | All customers on orders above $100 | 2024-01-01 to 2024-12-31 |
| NEWCUST15 | New Customer Discount | 15% | New customers on first order | 2024-01-01 to 2024-06-30 |
| LOYAL20 | Loyalty Discount | 20% | Customers with 3+ purchases in the last year | 2024-01-01 to 2024-12-31 |
| BULK25 | Bulk Order Discount | 25% | Orders over 100 units | 2024-01-01 to 2024-12-31 |
| CLEAR30 | Clearance Discount | 30% | Selected clearance items only | 2024-06-01 to 2024-06-30 |
These policies are intended to control discount application accurately, ensuring eligible customers receive benefits while minimizing unauthorized discounts.
2. Matched Entries
The following invoices applied discounts in strict compliance with policy criteria, aligning both eligibility and discount percentages with company guidelines.
| Invoice ID | Customer ID | Discount Code | Applied Discount | Eligibility Criteria | Validity Period | Final Amount |
|---|---|---|---|---|---|---|
| INV9001 | CUST1001 | DISC10 | 10% | Orders above $100 | 2024-01-01 to 2024-12-31 | $135 |
| INV9003 | CUST1003 | LOYAL20 | 20% | 3+ purchases in last year | 2024-01-01 to 2024-12-31 | $200 |
| INV9004 | CUST1004 | BULK25 | 25% | Orders over 100 units | 2024-01-01 to 2024-12-31 | $900 |
| INV9005 | CUST1005 | CLEAR30 | 30% | Clearance items only | 2024-06-01 to 2024-06-30 | $280 |
| INV9009 | CUST1002 | DISC10 | 10% | Orders above $100 | 2024-01-01 to 2024-12-31 | $94.5 |
Observations:
- Accurate Discount Applications: All matched entries adhered strictly to eligibility and policy requirements.
- Financial Impact: Proper discount application reinforces customer trust in transparent billing and supports compliance efforts.
3. Flagged Entries (Discrepancies Detected)
The following invoices were flagged due to inconsistencies in discount application, eligibility, or policy validity. These discrepancies suggest manual review to ensure billing accuracy.
| Invoice ID | Customer ID | Discount Code | Applied Discount | Expected Discount | Discrepancy Reason | Final Amount |
|---|---|---|---|---|---|---|
| INV9002 | CUST1002 | NEWCUST15 | 15% | Not Eligible | Order below $100 not eligible | $68 |
| INV9006 | CUST1001 | DISC10 | 10% | Not Eligible | Order below $100 not eligible | $81 |
| INV9007 | CUST1006 | LOYAL20 | 20% | Not Eligible | Customer does not meet loyalty criteria | $400 |
| INV9008 | CUST1007 | NEWCUST15 | 15% | Not Eligible | Order below $100 not eligible | $42.5 |
| INV9010 | CUST1008 | CLEAR30 | 30% | Invalid Period | Discount applied outside policy period | $105 |
Observations:
- Ineligibility Issues: Several invoices applied discounts to customers or order values that didn’t meet the eligibility criteria.
- Policy Period Violation: One discount was applied outside its valid date range, underscoring the need for date-check automation in discount processing.
- Potential Revenue Leakage: Misapplied discounts can lead to unintentional revenue losses; immediate corrective actions are recommended to address these discrepancies.
4. Summary of Findings
Compliance Summary
- 50% Compliance Rate: 5 out of 10 invoices were compliant with discount policies.
- 5 Discrepancies Identified: Issues included ineligible customers, incorrect order values, and invalid discount periods.
Financial Impact
Ensuring accurate discount application is essential for preventing revenue leakage, enhancing customer trust, and maintaining fair billing practices. Flagged discounts represent potential revenue losses that could be mitigated with stricter automated eligibility checks.
Recommendations
- Enhance Automation: Integrate automated discount validation checks in the invoicing system to prevent application of unauthorized discounts.
- Policy Period Validation: Implement date range checks to ensure discounts are only applied within their valid periods.
- Regular Compliance Audits: Schedule periodic audits of discount applications to identify and rectify any discrepancies early.
Conclusion
The Discount Verification Agent's role in validating discounts has proven essential in maintaining billing accuracy and ensuring policy compliance. This report highlights both compliant entries and areas for improvement, offering actionable insights to support the billing department in achieving financial integrity.
Next Steps: Immediate review of flagged invoices and adjustments to the discount application process are recommended to uphold revenue protection and transparency.
End of Report
