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Agents Net Promoter Score Collection Agent

Net Promoter Score Collection Agent

Automatically sends NPS surveys to customers at key points in their service journey, collecting feedback on their likelihood to recommend the company.

About the Agent

The Net Promoter Score Collection Agent is designed to improve the customer feedback process by utilizing generative AI to automatically sort NPS surveys into actionable insights. This automation frees customer service teams from manually sending and sorting through survey responses, enabling them to concentrate on higher-value tasks such as strategizing on customer retention and loyalty. With its advanced capabilities, the Net Promoter Score Collection Agent ensures high accuracy in capturing customer sentiment, leading to a deeper understanding of customer satisfaction and driving informed decision-making for service enhancements.

The Net Promoter Score Collection Agent personalizes the feedback collection process by sending timely survey requests at key points in a customer's journey, such as after a ticket resolution or product purchase. By ensuring surveys are sent at these critical moments, the agent captures authentic and relevant feedback, which is invaluable to customer service teams. It tracks and compiles responses, presenting a clear view of customer satisfaction levels. Companies can harness this data to not only assess their current performance but also to implement targeted strategies for improvement, ultimately boosting customer loyalty and fostering long-term relationships.

Accuracy
TBD

Speed
TBD

Input Data Set

Sample of data set required for Net Promoter Score Collection Agent:

Customer IDNameNPS ScoreInteraction TypeComments
CUST-5612Michael Thompson9Product PurchaseThe product exceeded my expectations. Delivery was on time, and the quality is excellent.
CUST-5613Sarah Matthews7Ticket ResolutionSupport was helpful, but response time could be faster.
CUST-5614David Johnson8Product PurchaseGood product, but delivery was slower than promised.
CUST-5615Lisa Harrison4Ticket ResolutionIssue wasn't fully resolved. Had to contact support multiple times.
CUST-5616Robert Clark10Product PurchaseSeamless experience from order to delivery. The product performs exactly as advertised.
CUST-5617Emily Robinson9Product PurchaseFantastic product and customer support. Immediate assistance.
CUST-5618Charles Evans10Ticket ResolutionSupport team was quick and professional.
CUST-5619Maria Lopez9Ticket ResolutionSmooth resolution process and appreciated the follow-up.
CUST-5620James Foster6Product PurchaseDelay in receiving order and poor communication from support.
CUST-5621Olivia Green8Ticket ResolutionDecent experience but expected faster resolution times.

Deliverable Example

Sample output delivered by the Net Promoter Score Collection Agent:

Hi, Emily! 😊 We’d Love Your Feedback!


Hey Emily Robinson,


Thank you so much for choosing MedTech Global! We hope you’re loving your new product. We’d be so happy if you could spare just a few moments to help us improve by answering a few fun and easy questions. 🥳


Your feedback helps us make sure we keep delivering the best possible experience to amazing customers like you!




🌟 Quick Questions 🌟


1. On a scale of 0 to 10, how likely are you to recommend MedTech Global to your friends or colleagues?


    

  • 0: Hmm, not likely at all 😔
    • 

  • 10: Absolutely! I’m already telling everyone about you! 🎉
    • 







Rating
0
1
2
3
4
5
6
7
8
9
10


























2. What made you give that rating? 💬


(We really wanna know! Your thoughts help us grow 🌱)






3. What was your favorite part of your recent experience with us? 🥰


(Feel free to gush—we love hearing about what made you smile!)






4. Is there anything we can do better next time? 💡


(Don’t be shy—your feedback helps us improve for all our customers!)






5. Did you feel like our customer support team was there for you? 🦸‍♀️🦸‍♂️


(If you’ve had the chance to chat with us, we hope you felt supported and heard!)


    

  • Yes! They were awesome! 💖
    • 

  • They were okay 😊
    • 

  • Hmm, could’ve been better 😕
    • 





6. Would you like to share any final thoughts with us? 🤔


(We’re all ears! 👂)






Why Your Feedback is So Important to Us 🧡


At MedTech Global, we’re constantly looking for ways to make our services even better for you. Your responses will help us tweak, improve, and ensure that we keep bringing our best to the table—so you always leave happy! 😊




If you have any other thoughts or concerns, feel free to reach out to us at support@medtechglobal.com. We’re always here for you! 🧡


Thanks a million for your time, Emily! We truly appreciate it, and we can’t wait to hear what you have to say!


Sending you lots of smiles,

The MedTech Global Team 😊




P.S.: Don’t worry—your answers are safe with us. Your privacy is super important, and we’ll never share your responses with anyone else. 🛡️