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About the Agent
The Bug Tracking and Resolution Agent automates the process of tracking and categorizing software bugs reported by users. Using GenAI, this agent analyzes bug reports and assigns them to the appropriate development teams based on their severity and impact. It also tracks the progress of bug resolutions, ensuring that issues are addressed in a timely manner. By automating bug tracking, this agent helps reduce the time it takes to resolve software issues and ensures that bugs are prioritized based on their impact on business operations. This agent provides high ROI by improving software quality, reducing downtime caused by bugs, and ensuring that IT teams can resolve issues more efficiently.
Accuracy
TBD
Speed
TBD
Input Data Set
Sample of data set required for Bug Tracking and Resolution Agent:
| Bug ID | Title | Severity | Business Impact | Assigned Team | Reporter | Status | Expected Resolution Time (Days) | Date Reported |
|---|---|---|---|---|---|---|---|---|
| BG-1001 | Unable to log in after password reset | Critical | High | Backend Team | Olivia Marshall | Open | 1 | 2024-10-10 |
| BG-1002 | UI button misalignment on checkout page | Medium | Medium | Frontend Team | Ethan Williams | In Progress | 3 | 2024-10-08 |
| BG-1003 | Error 500 on product search | High | High | Backend Team | Ava Collins | Open | 2 | 2024-10-11 |
| BG-1004 | Incorrect price calculation for discounts | Critical | High | E-commerce Team | Liam Brooks | In Progress | 1 | 2024-10-12 |
| BG-1005 | Dropdown menu not working on mobile | Low | Low | Mobile Team | Mia Turner | Open | 5 | 2024-10-09 |
| BG-1006 | App crashes on Android version 10 | Critical | High | Mobile Team | Jack Murphy | In Progress | 2 | 2024-10-11 |
| BG-1007 | Notification not showing up after successful payment | Medium | Medium | Payments Team | Charlotte Harris | Open | 3 | 2024-10-12 |
| BG-1008 | Search results displaying irrelevant items | High | High | Search Team | Henry Taylor | Open | 2 | 2024-10-10 |
| BG-1009 | Slow response time on account settings page | Medium | Medium | Backend Team | Isla Thompson | Open | 4 | 2024-10-11 |
| BG-1010 | Duplicate entries in the user activity log | Low | Low | Database Team | Noah Wilson | Open | 5 | 2024-10-08 |
Deliverable Example
Sample output delivered by the Bug Tracking and Resolution Agent:
Weekly Bug Resolution Report
Report Period: 2024-10-05 to 2024-10-12
Generated by: Bug Tracking and Resolution Agent v1.4
High-Priority Bugs Resolved
Bug ID: BG-1001 - Unable to log in after password reset
- Severity: Critical
- Assigned Team: Backend Team
- Date Reported: 2024-10-10
- Date Resolved: 2024-10-11
- Resolution Time: 1 day
- Business Impact: High - Affected customer login process across multiple regions.
- Resolution Summary: The issue was traced to a mismatch between the password encryption protocol in the backend authentication service. The Backend Team updated the encryption method, resolving the issue within 24 hours.
Bug ID: BG-1004 - Incorrect price calculation for discounts
- Severity: Critical
- Assigned Team: E-commerce Team
- Date Reported: 2024-10-12
- Date Resolved: 2024-10-12
- Resolution Time: 6 hours
- Business Impact: High - Incorrect pricing was affecting checkout for hundreds of users, leading to potential loss of revenue.
- Resolution Summary: A bug in the discount logic was causing incorrect price calculations for certain promotional codes. The E-commerce Team quickly deployed a fix to the pricing algorithm.
Medium-Priority Bugs Resolved
Bug ID: BG-1002 - UI button misalignment on checkout page
- Severity: Medium
- Assigned Team: Frontend Team
- Date Reported: 2024-10-08
- Date Resolved: 2024-10-10
- Resolution Time: 2 days
- Business Impact: Medium - Minor visual issue affecting user experience during checkout.
- Resolution Summary: The Frontend Team corrected the misaligned button by adjusting the CSS in the checkout form. The update was tested and deployed successfully.
Bug ID: BG-1009 - Slow response time on account settings page
- Severity: Medium
- Assigned Team: Backend Team
- Date Reported: 2024-10-11
- Date Resolved: 2024-10-12
- Resolution Time: 1 day
- Business Impact: Medium - Slow performance affecting users when updating account information.
- Resolution Summary: The slow response was caused by an inefficient database query. The Backend Team optimized the query to improve response times.
Low-Priority Bugs Resolved
- Bug ID: BG-1010 - Duplicate entries in the user activity log
- Severity: Low
- Assigned Team: Database Team
- Date Reported: 2024-10-08
- Date Resolved: 2024-10-11
- Resolution Time: 3 days
- Business Impact: Low - No major business impact, minor issue affecting internal logs.
- Resolution Summary: The Database Team identified a redundant logging process in the code, which was creating duplicate entries in the user activity log. The issue was resolved by removing the redundant process.
Summary of Resolutions
- Total Bugs Resolved: 5
- Average Resolution Time: 1.6 days
- Percentage of High-Priority Bugs Resolved: 100%
- Teams Involved: Backend Team, Frontend Team, E-commerce Team, Database Team
