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About the Agent
The Customer Feedback Sentiment Analysis Agent optimizes customer experience management by utilizing generative AI to classify feedback into identified sentiments. By automating the evaluation of customer feedback, it eliminates the need for manual sentiment assessment, allowing marketing teams to focus on strategic initiatives. Equipped with advanced natural language processing capabilities, it ensures accuracy in sentiment detection, leading to improved insights and enabling data-driven enhancements to customer experiences and services.
The core functionality of the Customer Feedback Sentiment Analysis Agent lies in its ability to analyze vast amounts of customer feedback across various channels, such as surveys, social media, and direct communications. This diverse data input is systematically categorized into sentiments like positive, negative, and neutral. The streamlined process supports marketing departments by highlighting prevalent customer feelings and enabling proactive responses. By pinpointing emerging trends and concerns, businesses can adapt their strategies to enhance customer satisfaction and loyalty.
One of the critical strengths of this agent is its integration with existing enterprise systems, ensuring that insights from sentiment analysis seamlessly complement ongoing operations. As feedback is processed, the insights are routed to relevant personnel, ensuring timely interventions and fostering a responsive customer service environment. The integration capability also ensures that the data-driven recommendations align with business objectives, reinforcing the strategic alignment in customer relationship management.
Moreover, the Customer Feedback Sentiment Analysis Agent incorporates a human feedback loop, allowing users to refine its operations continually. Feedback provided in natural language is used to improve the agent’s performance, ensuring a dynamic learning process. This adaptability not only enhances the agent's accuracy but also empowers users to customize its analysis according to specific business needs, thus driving continuous improvement in the overall customer experience management strategy.
Accuracy
TBD
Speed
TBD
Input Data Set
Sample of data set required for Customer Feedback Sentiment Analysis Agent:
| Customer ID | Customer Name | Feedback Text | Sentiment | Feedback Date |
|---|---|---|---|---|
| CUST-84 | PrimeCool Logistics | Frustrating experience with shipment 1. Updates were lacking, causing issues. | Negative | 7/12/2024 |
| CUST-54 | ColdComfort Logistics | Order 2 faced multiple delays, and support wasn’t helpful. | Negative | 8/11/2024 |
| CUST-71 | FrostyEdge Supply | Great experience on order 3. Delivered ahead of schedule with no issues. | Positive | 7/25/2024 |
| CUST-46 | ChilledFoods Direct | Order 4 faced multiple delays, and support wasn’t helpful. | Negative | 8/19/2024 |
| CUST-45 | PeakPerformance Foods | Great experience on order 5. Delivered ahead of schedule with no issues. | Positive | 8/20/2024 |
| CUST-40 | CoolBreeze Distribution | Very dissatisfied with shipment 6. Delays and poor customer service. | Negative | 8/25/2024 |
| CUST-23 | QuickFreeze Ltd. | Really happy with the delivery on order 7! Smooth process and timely updates. | Positive | 9/11/2024 |
| CUST-81 | FreshFlow Distribution | Shipment 8 went smoothly, fast delivery, and excellent support throughout. | Positive | 7/15/2024 |
| CUST-11 | Harvest Organics | Shipment 9 went smoothly, fast delivery, and excellent support throughout. | Positive | 9/23/2024 |
| CUST-1 | Urban Eateries | Fantastic service on shipment 10! Everything arrived perfectly on time, great coordination. | Positive | 10/3/2024 |
| CUST-19 | Lakeside Produce | Great experience on order 11. Delivered ahead of schedule with no issues. | Positive | 9/15/2024 |
| CUST-31 | Prime Food Partners | Really happy with the delivery on order 12! Smooth process and timely updates. | Positive | 9/3/2024 |
| CUST-74 | Global Foods | Frustrating experience with shipment 13. Updates were lacking, causing issues. | Negative | 7/22/2024 |
| CUST-34 | Lakeside Produce | Disappointed with the delays on shipment 14. Caused major issues for us. | Negative | 8/31/2024 |
| CUST-91 | EcoGroceries | Fantastic service on shipment 15! Everything arrived perfectly on time, great coordination. | Positive | 7/5/2024 |
| CUST-5 | PeakPerformance Foods | Really happy with the delivery on order 16! Smooth process and timely updates. | Positive | 9/29/2024 |
| CUST-77 | QuickBite Foods | Great experience on order 17. Delivered ahead of schedule with no issues. | Positive | 7/19/2024 |
| CUST-78 | EcoGroceries | Disappointed with the delays on shipment 18. Caused major issues for us. | Negative | 7/18/2024 |
| CUST-13 | Tropical Foods | Impressed by the efficiency of shipment 19. Everything was handled well. | Positive | 9/21/2024 |
| CUST-32 | FrostBite Warehousing | Shipment 20 was significantly delayed, causing disruptions to our operations. | Negative | 9/2/2024 |
| CUST-56 | PrimeCool Logistics | Shipment 21 was significantly delayed, causing disruptions to our operations. | Negative | 8/9/2024 |
| CUST-89 | ChillOut Storage | Really happy with the delivery on order 22! Smooth process and timely updates. | Positive | 7/7/2024 |
| CUST-27 | PrimeCool Logistics | Really happy with the delivery on order 23! Smooth process and timely updates. | Positive | 9/7/2024 |
| CUST-43 | Frozen Goods Ltd. | Fantastic service on shipment 24! Everything arrived perfectly on time, great coordination. | Positive | 8/22/2024 |
| CUST-70 | FrostBite Warehousing | Very dissatisfied with shipment 25. Delays and poor customer service. | Negative | 7/26/2024 |
| CUST-16 | PeakPerformance Foods | Shipment 26 was significantly delayed, causing disruptions to our operations. | Negative | 9/18/2024 |
| CUST-41 | CoolBreeze Distribution | Shipment 27 went smoothly, fast delivery, and excellent support throughout. | Positive | 8/24/2024 |
| CUST-97 | NorthStar Grocers | Fantastic service on shipment 28! Everything arrived perfectly on time, great coordination. | Positive | 6/29/2024 |
| CUST-10 | NorthStar Grocers | Order 29 faced multiple delays, and support wasn’t helpful. | Negative | 9/24/2024 |
| CUST-73 | FreshFlow Distribution | Great experience on order 30. Delivered ahead of schedule with no issues. | Positive | 7/23/2024 |
| CUST-12 | Seamless Supply Co. | Very dissatisfied with shipment 31. Delays and poor customer service. | Negative | 9/22/2024 |
| CUST-48 | EcoChoice Grocers | Frustrating experience with shipment 32. Updates were lacking, causing issues. | Negative | 8/17/2024 |
| CUST-86 | EcoFresh Grocers | Very dissatisfied with shipment 33. Delays and poor customer service. | Negative | 7/10/2024 |
| CUST-29 | Harvesting Warehouse | Really happy with the delivery on order 34! Smooth process and timely updates. | Positive | 9/5/2024 |
| CUST-94 | FrostGrocers Ltd. | Disappointed with the delays on shipment 35. Caused major issues for us. | Negative | 7/2/2024 |
| CUST-6 | ChillOut Storage | Disappointed with the delays on shipment 36. Caused major issues for us. | Negative | 9/28/2024 |
| CUST-67 | QuickBite Foods | Impressed by the efficiency of shipment 37. Everything was handled well. | Positive | 7/29/2024 |
| CUST-66 | FrostGrocers Ltd. | Disappointed with the delays on shipment 38. Caused major issues for us. | Negative | 7/30/2024 |
| CUST-36 | Lakeside Produce | Disappointed with the delays on shipment 39. Caused major issues for us. | Negative | 8/29/2024 |
| CUST-17 | ColdChain Logistics | Fantastic service on shipment 40! Everything arrived perfectly on time, great coordination. | Positive | 9/17/2024 |
| CUST-50 | Harvesting Warehouse | Order 41 faced multiple delays, and support wasn’t helpful. | Negative | 8/15/2024 |
| CUST-35 | FarmFresh Distributors | Really happy with the delivery on order 42! Smooth process and timely updates. | Positive | 8/30/2024 |
| CUST-8 | CoolCrest Supplies | Shipment 43 was significantly delayed, causing disruptions to our operations. | Negative | 9/26/2024 |
| CUST-96 | PrimeCool Logistics | Frustrating experience with shipment 44. Updates were lacking, causing issues. | Negative | 6/30/2024 |
| CUST-28 | FreshFlow Distribution | Disappointed with the delays on shipment 45. Caused major issues for us. | Negative | 9/6/2024 |
| CUST-20 | Healthy Harvest Foods | Very dissatisfied with shipment 46. Delays and poor customer service. | Negative | 9/14/2024 |
| CUST-82 | Seamless Supply Co. | Order 47 faced multiple delays, and support wasn’t helpful. | Negative | 7/14/2024 |
| CUST-26 | PureFoods Supply | Very dissatisfied with shipment 48. Delays and poor customer service. | Negative | 9/8/2024 |
| CUST-63 | ChillZone Solutions | Fantastic service on shipment 49! Everything arrived perfectly on time, great coordination. | Positive | 8/2/2024 |
| CUST-14 | FrostyEdge Supply | Shipment 50 was significantly delayed, causing disruptions to our operations. | Negative | 9/20/2024 |
| CUST-25 | QuickFreeze Ltd. | Shipment 51 went smoothly, fast delivery, and excellent support throughout. | Positive | 9/9/2024 |
| CUST-4 | Natural Foods Co. | Very dissatisfied with shipment 52. Delays and poor customer service. | Negative | 9/30/2024 |
| CUST-18 | Arctic Storage | Disappointed with the delays on shipment 53. Caused major issues for us. | Negative | 9/16/2024 |
| CUST-39 | FrostyEdge Supply | Shipment 54 went smoothly, fast delivery, and excellent support throughout. | Positive | 8/26/2024 |
| CUST-9 | GreenField Supplies | Shipment 55 went smoothly, fast delivery, and excellent support throughout. | Positive | 9/25/2024 |
| CUST-79 | ChillOut Storage | Shipment 56 went smoothly, fast delivery, and excellent support throughout. | Positive | 7/17/2024 |
| CUST-7 | QuickBite Foods | Really happy with the delivery on order 57! Smooth process and timely updates. | Positive | 9/27/2024 |
| CUST-65 | Mountain Peak Foods | Great experience on order 58. Delivered ahead of schedule with no issues. | Positive | 7/31/2024 |
| CUST-37 | GreenField Supplies | Impressed by the efficiency of shipment 59. Everything was handled well. | Positive | 8/28/2024 |
| CUST-90 | Global Foods | Disappointed with the delays on shipment 60. Caused major issues for us. | Negative | 7/6/2024 |
| CUST-57 | Seamless Supply Co. | Fantastic service on shipment 61! Everything arrived perfectly on time, great coordination. | Positive | 8/8/2024 |
| CUST-100 | BlueWave Foods | Frustrating experience with shipment 62. Updates were lacking, causing issues. | Negative | 6/26/2024 |
| CUST-55 | BlueWave Foods | Shipment 63 went smoothly, fast delivery, and excellent support throughout. | Positive | 8/10/2024 |
| CUST-44 | Savvy Shopper Logistics | Shipment 64 was significantly delayed, causing disruptions to our operations. | Negative | 8/21/2024 |
| CUST-51 | Mountain Peak Foods | Impressed by the efficiency of shipment 65. Everything was handled well. | Positive | 8/14/2024 |
| CUST-68 | FrostBite Warehousing | Shipment 66 was significantly delayed, causing disruptions to our operations. | Negative | 7/28/2024 |
| CUST-47 | QuickFreeze Ltd. | Fantastic service on shipment 67! Everything arrived perfectly on time, great coordination. | Positive | 8/18/2024 |
| CUST-69 | FarmFresh Distributors | Fantastic service on shipment 68! Everything arrived perfectly on time, great coordination. | Positive | 7/27/2024 |
| CUST-62 | ChillZone Solutions | Shipment 69 was significantly delayed, causing disruptions to our operations. | Negative | 8/3/2024 |
| CUST-98 | Frozen Goods Ltd. | Very dissatisfied with shipment 70. Delays and poor customer service. | Negative | 6/28/2024 |
| Feedback ID | Customer ID | Customer Name | Customer Email | Feedback Date | Feedback Source | Feedback Text | Sentiment |
|---|---|---|---|---|---|---|---|
| FB7994 | CUST-332 | UrbanCold Logistics | urbancold.logistics143@outlook.com | 10/3/2024 | The customer service team is top-notch. They handled our queries quickly and effectively. | Positive | |
| FB7641 | CUST-387 | ColdComfort Logistics | coldcomfort.logistics134@company.com | 10/3/2024 | It was a satisfactory experience, but more real-time tracking would enhance the service. | Neutral | |
| FB7943 | CUST-400 | FarmFresh Distributors | farmfresh.distributors482@yahoo.com | 10/3/2024 | The process was okay, but it could be improved in terms of coordination. | Neutral | |
| FB9729 | CUST-135 | NextGen Supply Chain | nextgen.supply.chain301@yahoo.com | 10/3/2024 | It was a satisfactory experience, but more real-time tracking would enhance the service. | Neutral | |
| FB7792 | CUST-419 | Lakeside Produce | lakeside.produce327@gmail.com | 10/3/2024 | This has been one of the smoothest logistics experiences we’ve had so far! | Positive | |
| FB6356 | CUST-39 | FrostyEdge Supply | frostyedge.supply771@gmail.com | 10/3/2024 | Overall, it worked out, but the updates were not as frequent as we expected. | Neutral | |
| FB3451 | CUST-13 | Tropical Foods | tropical.foods185@company.com | 10/3/2024 | The delays in receiving updates caused significant issues on our end. | Negative | |
| FB8258 | CUST-117 | ColdComfort Logistics | coldcomfort.logistics360@gmail.com | 10/3/2024 | There were multiple miscommunications, leading to a frustrating experience. | Negative | |
| FB5634 | CUST-173 | ChilledFoods Direct | chilledfoods.direct984@mail.com | 10/3/2024 | There were multiple miscommunications, leading to a frustrating experience. | Negative | |
| FB6520 | CUST-206 | QuickBite Foods | quickbite.foods133@yahoo.com | 10/3/2024 | Excellent service! Your logistics team ensured timely delivery and great communication. | Positive | |
| FB7053 | CUST-105 | BlueWave Foods | bluewave.foods201@outlook.com | 10/3/2024 | Our goods arrived late, and the customer service team was not helpful in resolving issues. | Negative | |
| FB4304 | CUST-302 | NextGen Supply Chain | nextgen.supply.chain195@yahoo.com | 10/3/2024 | Fantastic job! Our shipments arrived ahead of time and in perfect condition. | Positive | |
| FB8277 | CUST-6 | ChillOut Storage | chillout.storage146@mail.com | 10/3/2024 | The shipment arrived as expected, but a bit more transparency would help. | Neutral | |
| FB8641 | CUST-285 | ColdChain Logistics | coldchain.logistics401@gmail.com | 10/3/2024 | Overall, it worked out, but the updates were not as frequent as we expected. | Neutral | |
| FB8316 | CUST-85 | QuickBite Foods | quickbite.foods222@gmail.com | 10/3/2024 | There were multiple miscommunications, leading to a frustrating experience. | Negative | |
| FB6617 | CUST-5 | PeakPerformance Foods | peakperformance.foods620@company.com | 10/3/2024 | The delays in receiving updates caused significant issues on our end. | Negative | |
| FB6258 | CUST-110 | FarmFresh Distributors | farmfresh.distributors131@outlook.com | 10/3/2024 | The shipment arrived as expected, but a bit more transparency would help. | Neutral | |
| FB9498 | CUST-257 | QuickFreeze Ltd. | quickfreeze.ltd.629@mail.com | 10/3/2024 | The shipment arrived as expected, but a bit more transparency would help. | Neutral | |
| FB9485 | CUST-225 | Urban Eateries | urban.eateries74@mail.com | 10/3/2024 | The shipment arrived as expected, but a bit more transparency would help. | Neutral | |
| FB9582 | CUST-237 | EcoChoice Grocers | ecochoice.grocers258@company.com | 10/3/2024 | We are unhappy with the service due to delayed shipments and lack of support. | Negative | |
| FB7497 | CUST-47 | QuickFreeze Ltd. | quickfreeze.ltd.830@yahoo.com | 10/3/2024 | There were multiple miscommunications, leading to a frustrating experience. | Negative | |
| FB9188 | CUST-154 | QuickFreeze Ltd. | quickfreeze.ltd.858@gmail.com | 10/3/2024 | Overall, it worked out, but the updates were not as frequent as we expected. | Neutral | |
| FB8717 | CUST-249 | FreshMarket Inc. | freshmarket.inc.53@outlook.com | 10/3/2024 | The shipment arrived as expected, but a bit more transparency would help. | Neutral | |
| FB5211 | CUST-343 | BlueWave Foods | bluewave.foods633@outlook.com | 10/3/2024 | There were multiple miscommunications, leading to a frustrating experience. | Negative | |
| FB9759 | CUST-103 | QuickBite Foods | quickbite.foods299@outlook.com | 10/3/2024 | We encountered significant delays which disrupted our supply chain plans. | Negative | |
| FB3111 | CUST-338 | Prime Food Partners | prime.food.partners353@company.com | 10/3/2024 | The delays in receiving updates caused significant issues on our end. | Negative | |
| FB4880 | CUST-397 | NorthStar Grocers | northstar.grocers369@yahoo.com | 10/3/2024 | The customer service team is top-notch. They handled our queries quickly and effectively. | Positive | |
| FB1931 | CUST-265 | FrostGrocers Ltd. | frostgrocers.ltd.582@company.com | 10/3/2024 | There were multiple miscommunications, leading to a frustrating experience. | Negative | |
| FB7242 | CUST-368 | Natural Foods Co. | natural.foods.co.868@gmail.com | 10/3/2024 | This has been one of the smoothest logistics experiences we’ve had so far! | Positive | |
| FB2617 | CUST-355 | BlueWave Foods | bluewave.foods929@outlook.com | 10/3/2024 | The customer service team is top-notch. They handled our queries quickly and effectively. | Positive | |
| FB7346 | CUST-434 | ChillZone Solutions | chillzone.solutions847@gmail.com | 10/3/2024 | The customer service team is top-notch. They handled our queries quickly and effectively. | Positive | |
| FB9971 | CUST-171 | ChilledFoods Direct | chilledfoods.direct882@yahoo.com | 10/3/2024 | The process was okay, but it could be improved in terms of coordination. | Neutral | |
| FB6281 | CUST-264 | ChillOut Storage | chillout.storage28@company.com | 10/3/2024 | We’re extremely satisfied with the punctuality and efficiency of your services. | Positive | |
| FB1936 | CUST-356 | QuickFreeze Ltd. | quickfreeze.ltd.455@gmail.com | 10/3/2024 | Overall, it worked out, but the updates were not as frequent as we expected. | Neutral | |
| FB7341 | CUST-356 | QuickFreeze Ltd. | quickfreeze.ltd.851@mail.com | 10/3/2024 | Our goods arrived late, and the customer service team was not helpful in resolving issues. | Negative | |
| FB3535 | CUST-228 | FreshMarket Inc. | freshmarket.inc.363@outlook.com | 10/3/2024 | Fantastic job! Our shipments arrived ahead of time and in perfect condition. | Positive | |
| FB8659 | CUST-393 | FreshFlow Distribution | freshflow.distribution859@mail.com | 10/3/2024 | The customer service team is top-notch. They handled our queries quickly and effectively. | Positive | |
| FB8905 | CUST-145 | Urban Eateries | urban.eateries618@mail.com | 10/3/2024 | Excellent service! Your logistics team ensured timely delivery and great communication. | Positive | |
| FB1527 | CUST-212 | ColdComfort Logistics | coldcomfort.logistics406@gmail.com | 10/3/2024 | There were multiple miscommunications, leading to a frustrating experience. | Negative | |
| FB5955 | CUST-241 | Savvy Shopper Logistics | savvy.shopper.logistics809@yahoo.com | 10/3/2024 | Excellent service! Your logistics team ensured timely delivery and great communication. | Positive | |
| FB6821 | CUST-149 | ChillZone Solutions | chillzone.solutions581@mail.com | 10/3/2024 | We are unhappy with the service due to delayed shipments and lack of support. | Negative | |
| FB6691 | CUST-35 | FarmFresh Distributors | farmfresh.distributors813@mail.com | 10/3/2024 | It was a satisfactory experience, but more real-time tracking would enhance the service. | Neutral | |
| FB4278 | CUST-155 | EcoChoice Grocers | ecochoice.grocers424@mail.com | 10/3/2024 | The service was decent, though there were minor communication delays during the process. | Neutral | |
| FB1604 | CUST-146 | CoolBreeze Distribution | coolbreeze.distribution9@company.com | 10/3/2024 | This has been one of the smoothest logistics experiences we’ve had so far! | Positive | |
| FB9228 | CUST-236 | GreenField Supplies | greenfield.supplies230@yahoo.com | 10/3/2024 | Our goods arrived late, and the customer service team was not helpful in resolving issues. | Negative | |
| FB2919 | CUST-100 | BlueWave Foods | bluewave.foods169@yahoo.com | 10/3/2024 | The service was decent, though there were minor communication delays during the process. | Neutral | |
| FB5333 | CUST-347 | PrimeCool Logistics | primecool.logistics369@mail.com | 10/3/2024 | The delays in receiving updates caused significant issues on our end. | Negative | |
| FB7470 | CUST-59 | PeakPerformance Foods | peakperformance.foods990@company.com | 10/3/2024 | The customer service team is top-notch. They handled our queries quickly and effectively. | Positive | |
| FB3806 | CUST-474 | Healthy Harvest Foods | healthy.harvest.foods204@mail.com | 10/3/2024 | Fantastic job! Our shipments arrived ahead of time and in perfect condition. | Positive | |
| FB1611 | CUST-223 | Tropical Foods | tropical.foods772@company.com | 10/3/2024 | The customer service team is top-notch. They handled our queries quickly and effectively. | Positive | |
| FB6265 | CUST-366 | Harvest Organics | harvest.organics276@outlook.com | 10/3/2024 | The shipment arrived as expected, but a bit more transparency would help. | Neutral | |
| FB9750 | CUST-251 | Seamless Supply Co. | seamless.supply.co.477@mail.com | 10/3/2024 | The customer service team is top-notch. They handled our queries quickly and effectively. | Positive | |
| FB9158 | CUST-384 | EcoFresh Grocers | ecofresh.grocers272@mail.com | 10/3/2024 | It was a satisfactory experience, but more real-time tracking would enhance the service. | Neutral | |
| FB5874 | CUST-104 | EcoGroceries | ecogroceries793@mail.com | 10/3/2024 | The shipment arrived as expected, but a bit more transparency would help. | Neutral | |
| FB6714 | CUST-44 | Savvy Shopper Logistics | savvy.shopper.logistics715@mail.com | 10/3/2024 | This has been one of the smoothest logistics experiences we’ve had so far! | Positive | |
| FB1713 | CUST-120 | Global Foods | global.foods873@yahoo.com | 10/3/2024 | The customer service team is top-notch. They handled our queries quickly and effectively. | Positive | |
| FB2163 | CUST-440 | Arctic Storage | arctic.storage766@company.com | 10/3/2024 | Fantastic job! Our shipments arrived ahead of time and in perfect condition. | Positive | |
| FB6826 | CUST-23 | QuickFreeze Ltd. | quickfreeze.ltd.76@company.com | 10/3/2024 | We encountered significant delays which disrupted our supply chain plans. | Negative | |
| FB5303 | CUST-386 | Global Foods | global.foods33@company.com | 10/3/2024 | This has been one of the smoothest logistics experiences we’ve had so far! | Positive | |
| FB3429 | CUST-72 | Natural Foods Co. | natural.foods.co.141@mail.com | 10/3/2024 | We’re extremely satisfied with the punctuality and efficiency of your services. | Positive | |
| FB8215 | CUST-385 | FrostBite Warehousing | frostbite.warehousing267@outlook.com | 10/3/2024 | The service was decent, though there were minor communication delays during the process. | Neutral | |
| FB6147 | CUST-378 | ChillZone Solutions | chillzone.solutions88@outlook.com | 10/3/2024 | Our goods arrived late, and the customer service team was not helpful in resolving issues. | Negative | |
| FB2775 | CUST-310 | NextGen Supply Chain | nextgen.supply.chain68@yahoo.com | 10/3/2024 | The service was decent, though there were minor communication delays during the process. | Neutral | |
| FB3812 | CUST-89 | ChillOut Storage | chillout.storage237@company.com | 10/3/2024 | There were multiple miscommunications, leading to a frustrating experience. | Negative | |
| FB8655 | CUST-261 | FrostBite Warehousing | frostbite.warehousing950@mail.com | 10/3/2024 | Overall, it worked out, but the updates were not as frequent as we expected. | Neutral | |
| FB6517 | CUST-476 | ChilledFoods Direct | chilledfoods.direct506@company.com | 10/3/2024 | We encountered significant delays which disrupted our supply chain plans. | Negative | |
| FB2379 | CUST-362 | Savvy Shopper Logistics | savvy.shopper.logistics805@gmail.com | 10/3/2024 | The process was okay, but it could be improved in terms of coordination. | Neutral | |
| FB2849 | CUST-332 | UrbanCold Logistics | urbancold.logistics453@company.com | 10/3/2024 | Overall, it worked out, but the updates were not as frequent as we expected. | Neutral | |
| FB9892 | CUST-429 | Harvest Organics | harvest.organics879@company.com | 10/3/2024 | The service was decent, though there were minor communication delays during the process. | Neutral | |
| FB7935 | CUST-191 | UrbanCold Logistics | urbancold.logistics922@yahoo.com | 10/3/2024 | We are unhappy with the service due to delayed shipments and lack of support. | Negative |
Deliverable Example
Sample output delivered by the Customer Feedback Sentiment Analysis Agent:
| Feedback ID | Customer ID | Customer Name | Customer Email | Feedback Date | Feedback Source | Feedback Text | Sentiment |
|---|---|---|---|---|---|---|---|
| FB8717 | CUST-249 | FreshMarket Inc. | freshmarket.inc.53@outlook.com | 10/3/2024 | The shipment arrived as expected, but a bit more transparency would help. | Neutral | |
| FB7994 | CUST-332 | UrbanCold Logistics | urbancold.logistics143@outlook.com | 10/3/2024 | The customer service team is top-notch. They handled our queries quickly and effectively. | Positive | |
| FB1611 | CUST-223 | Tropical Foods | tropical.foods772@company.com | 10/3/2024 | The customer service team is top-notch. They handled our queries quickly and effectively. | Positive | |
| FB7792 | CUST-419 | Lakeside Produce | lakeside.produce327@gmail.com | 10/3/2024 | This has been one of the smoothest logistics experiences we’ve had so far! | Positive | |
| FB6714 | CUST-44 | Savvy Shopper Logistics | savvy.shopper.logistics715@mail.com | 10/3/2024 | This has been one of the smoothest logistics experiences we’ve had so far! | Positive | |
| FB9485 | CUST-225 | Urban Eateries | urban.eateries74@mail.com | 10/3/2024 | The shipment arrived as expected, but a bit more transparency would help. | Neutral | |
| FB7053 | CUST-105 | BlueWave Foods | bluewave.foods201@outlook.com | 10/3/2024 | Our goods arrived late, and the customer service team was not helpful in resolving issues. | Negative | |
| FB1936 | CUST-356 | QuickFreeze Ltd. | quickfreeze.ltd.455@gmail.com | 10/3/2024 | Overall, it worked out, but the updates were not as frequent as we expected. | Neutral | |
| FB2919 | CUST-100 | BlueWave Foods | bluewave.foods169@yahoo.com | 10/3/2024 | The service was decent, though there were minor communication delays during the process. | Neutral | |
| FB8277 | CUST-6 | ChillOut Storage | chillout.storage146@mail.com | 10/3/2024 | The shipment arrived as expected, but a bit more transparency would help. | Neutral | |
| FB9971 | CUST-171 | ChilledFoods Direct | chilledfoods.direct882@yahoo.com | 10/3/2024 | The process was okay, but it could be improved in terms of coordination. | Neutral | |
| FB6520 | CUST-206 | QuickBite Foods | quickbite.foods133@yahoo.com | 10/3/2024 | Excellent service! Your logistics team ensured timely delivery and great communication. | Positive | |
| FB2849 | CUST-332 | UrbanCold Logistics | urbancold.logistics453@company.com | 10/3/2024 | Overall, it worked out, but the updates were not as frequent as we expected. | Neutral | |
| FB6356 | CUST-39 | FrostyEdge Supply | frostyedge.supply771@gmail.com | 10/3/2024 | Overall, it worked out, but the updates were not as frequent as we expected. | Neutral | |
| FB2775 | CUST-310 | NextGen Supply Chain | nextgen.supply.chain68@yahoo.com | 10/3/2024 | The service was decent, though there were minor communication delays during the process. | Neutral | |
| FB7346 | CUST-434 | ChillZone Solutions | chillzone.solutions847@gmail.com | 10/3/2024 | The customer service team is top-notch. They handled our queries quickly and effectively. | Positive | |
| FB5303 | CUST-386 | Global Foods | global.foods33@company.com | 10/3/2024 | This has been one of the smoothest logistics experiences we’ve had so far! | Positive | |
| FB3535 | CUST-228 | FreshMarket Inc. | freshmarket.inc.363@outlook.com | 10/3/2024 | Fantastic job! Our shipments arrived ahead of time and in perfect condition. | Positive | |
| FB6826 | CUST-23 | QuickFreeze Ltd. | quickfreeze.ltd.76@company.com | 10/3/2024 | We encountered significant delays which disrupted our supply chain plans. | Negative | |
| FB7470 | CUST-59 | PeakPerformance Foods | peakperformance.foods990@company.com | 10/3/2024 | The customer service team is top-notch. They handled our queries quickly and effectively. | Positive | |
| FB6258 | CUST-110 | FarmFresh Distributors | farmfresh.distributors131@outlook.com | 10/3/2024 | The shipment arrived as expected, but a bit more transparency would help. | Neutral | |
| FB7341 | CUST-356 | QuickFreeze Ltd. | quickfreeze.ltd.851@mail.com | 10/3/2024 | Our goods arrived late, and the customer service team was not helpful in resolving issues. | Negative | |
| FB4278 | CUST-155 | EcoChoice Grocers | ecochoice.grocers424@mail.com | 10/3/2024 | The service was decent, though there were minor communication delays during the process. | Neutral | |
| FB7242 | CUST-368 | Natural Foods Co. | natural.foods.co.868@gmail.com | 10/3/2024 | This has been one of the smoothest logistics experiences we’ve had so far! | Positive | |
| FB8258 | CUST-117 | ColdComfort Logistics | coldcomfort.logistics360@gmail.com | 10/3/2024 | There were multiple miscommunications, leading to a frustrating experience. | Negative | |
| FB5874 | CUST-104 | EcoGroceries | ecogroceries793@mail.com | 10/3/2024 | The shipment arrived as expected, but a bit more transparency would help. | Neutral | |
| FB6821 | CUST-149 | ChillZone Solutions | chillzone.solutions581@mail.com | 10/3/2024 | We are unhappy with the service due to delayed shipments and lack of support. | Negative | |
| FB9228 | CUST-236 | GreenField Supplies | greenfield.supplies230@yahoo.com | 10/3/2024 | Our goods arrived late, and the customer service team was not helpful in resolving issues. | Negative | |
| FB5333 | CUST-347 | PrimeCool Logistics | primecool.logistics369@mail.com | 10/3/2024 | The delays in receiving updates caused significant issues on our end. | Negative | |
| FB9582 | CUST-237 | EcoChoice Grocers | ecochoice.grocers258@company.com | 10/3/2024 | We are unhappy with the service due to delayed shipments and lack of support. | Negative |
