Service Agreement
Agreement Date: 2024-02-15

Customer ID: CUST1003

Customer Name: Sophia Lee

Company: Medico Health

Service Plan: Professional Service

1. Agreement Overview
This Service Agreement ("Agreement") is made and entered into on 2024-02-15 by and between Acme Corp ("Provider") and Medico Health ("Customer"). This Agreement outlines the terms and conditions under which Provider will deliver services to Customer in accordance with the selected Professional Service plan.
2. Scope of Services
Provider agrees to deliver the services described in the Professional Service Plan to Customer. These services are designed to support Medico Health's operational needs and may include but are not limited to priority customer support, access to exclusive tools, and resources tailored to healthcare solutions.
Service Features

Priority Support: 24/7 access to a dedicated support line for immediate assistance.
Resource Access: Unrestricted access to specialized tools and resources relevant to healthcare management.
Account Management: A dedicated account manager to ensure alignment with Medico Health’s goals and facilitate seamless service.


3. Term and Renewal
3.1 Initial Term
The initial term of this Agreement shall commence on the Effective Date and continue for one (1) year, ending on 2025-02-14 unless terminated earlier in accordance with this Agreement.
3.2 Renewal
This Agreement will automatically renew for successive one-year periods unless either party provides written notice of non-renewal at least 60 days prior to the end of the current term.

4. Payment Terms
4.1 Fee Structure
Customer agrees to the following fees:

Monthly Fee: $120
Annual Fee (If Paid Upfront): $1320

4.2 Payment Due Date
Annual payments are due within 30 days of the invoice date. Failure to remit payment by the due date may result in service suspension or termination.
4.3 Late Fees
A late fee of 1.5% per month will apply to any overdue amounts.

5. Service Level Agreement (SLA)
5.1 Service Availability
Provider will make every reasonable effort to ensure the service is available 99.9% of the time, except for planned maintenance or circumstances beyond Provider’s control.
5.2 Response Times
Provider agrees to provide the following response times based on issue severity:

High Priority: Within 1 hour
Medium Priority: Within 4 hours
Low Priority: Within 24 hours

5.3 Scheduled Maintenance
Scheduled maintenance will occur outside of regular business hours and advance notice of at least 48 hours will be provided.

6. Responsibilities
6.1 Provider Responsibilities
Provider shall:

Deliver services in accordance with the standards outlined in this Agreement.
Provide timely support as described in the SLA.
Protect and maintain Customer data in compliance with applicable laws and regulations.

6.2 Customer Responsibilities
Customer agrees to:

Provide accurate information required for service delivery.
Use the services in compliance with applicable laws and regulations.
Notify Provider promptly of any issues affecting service delivery.


7. Confidentiality and Data Protection
7.1 Confidential Information
Each party agrees to keep all confidential information disclosed under this Agreement strictly confidential and use it only for the purposes contemplated by this Agreement.
7.2 Data Protection
Provider shall comply with all applicable data protection laws and take reasonable precautions to protect Customer data from unauthorized access, loss, or misuse.

8. Termination
8.1 Termination for Convenience
Either party may terminate this Agreement at any time with 60 days' written notice.
8.2 Termination for Cause
Provider reserves the right to terminate this Agreement immediately if:

Customer fails to comply with payment obligations.
Customer breaches any material terms of this Agreement.
Provider is unable to continue delivering services due to regulatory changes.


9. Limitation of Liability
To the maximum extent permitted by law, neither party shall be liable for any indirect, incidental, or consequential damages, including lost profits, arising from or related to this Agreement.

10. Governing Law and Dispute Resolution
10.1 Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.
10.2 Dispute Resolution
In the event of a dispute, both parties agree to first attempt to resolve the issue amicably through mediation. If mediation is unsuccessful, disputes shall be resolved through binding arbitration.

11. Entire Agreement
This Agreement constitutes the entire agreement between the parties and supersedes all prior agreements, representations, and understandings. Any amendments must be in writing and signed by both parties.

12. Signatures
By signing below, both parties agree to the terms and conditions specified in this Agreement.

Provider (Acme Corp):  

Date: ____  
Customer (Medico Health):  

Date: ____  

End of Agreement