ZBrain
Log in
Book a demo
Book a demo
Agents Ticket Creation Agent
Ticket Creation Agent Icon

Ticket Creation Agent

Creates support tickets automatically based on incoming queries, ensuring swift tracking and resolution of customer requests.

The Ticket Creation Agent automates the process of generating support tickets for customer queries or complaints. Using GenAI, this agent extracts key information from incoming messages and creates detailed tickets in the support system, ensuring accurate tracking of each query. By automating ticket creation, this agent reduces response times, improves customer service efficiency, and ensures that each issue is properly documented and assigned to the appropriate support team member for prompt resolution.

Designed for seamless compatibility, the Ticket Creation Agent easily integrates with a wide range of support systems, including CRM platforms, helpdesk software, and communication tools, fitting effortlessly into existing workflows. By enhancing operational efficiency without requiring extensive adjustments, this agent adapts to your unique setup. Furthermore, it includes a human feedback loop, allowing support agents to offer input on issue handling, ensuring accuracy and ongoing refinement. This feedback-driven approach continuously improves the agent's performance, enabling it to handle increasingly complex queries while optimizing the support process.

Accuracy
TBD

Speed
TBD

Input Data Set

Sample of data set required for Ticket Creation Agent:

To:  support@techcorp.com  


From:  jessica.lee@gmail.com  


Subject:

Follow-up: Order Not Received  




Dear Support Team,  


I hope this message finds you well.  


I placed an order for two items on December 25th, and I have not yet received them. Could you please check the status of my order and provide an update at your earliest convenience?  


Your assistance in resolving this issue would be greatly appreciated.  


Thank you for your time and support.  


Best regards,

Jessica Lee

Email: jessica.lee@gmail.com

Deliverable Example

Sample output delivered by the Ticket Creation Agent:

Ticket Details




🆔 Ticket Information


    

  • Ticket ID: TCK-20250103-5010
    • 

  • Query Reference: QRY-20250103-1010
    • 

  • Creation Date: 2025-01-03
    • 

  • Current Status: 🟢 Open
    • 





👤 Customer Details





📋 Issue Summary


    

  • Subject: Order Not Received  
    • 

  • Description:  
    

    I ordered two items on December 25th, and they still haven’t arrived. Can you check the status?  
    

    

    • 





🚦 Priority and Categorization


    

  • Priority Level: 🔴 High  
    • 

  • Category: 📦 Order Management
    • 





🛠️ Assigned Team


    

  • Responsible Team: Order Fulfillment Team
    • 





📅 Timeline


    

  • Created On: 2025-01-03  
    • 

  • Expected Resolution By: 2025-01-06 (based on SLA)
    • 





Notes


    

  • Ensure immediate escalation to the Order Fulfillment Team.
    • 

  • Notify the customer via email about the status update within 24 hours.
    •

Related Agents

Project Status Email Agent

Generates clear and professional status update emails using comprehensive project data and team-specific progress inputs.

Secure Doc Assistance Agent

Quickly get answers, summaries, and insights from your PDFs with the help of the Secure Doc Assistant Agent.

Email Triage Agent

Automatically organizes your Gmail inbox by priority and action type, making email management faster, smarter, and stress-free.

Instructional Guide Drafting Agent

Automatically generates detailed, user-adapted instructional guides, including step-by-step tutorials, troubleshooting advice, and contextual tooltips.

Feedback to Tutorial Generation Agent

customer feedback or queries into comprehensive, solution-oriented tutorials to improve customer self-service and reduce support load.

Feature Release Outline Agent

Generates a simple outline for each feature flag, covering the overview, value proposition, and basic user flow.