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About the Agent
The Ticket Creation Agent automates the process of generating support tickets for customer queries or complaints. Using GenAI, this agent extracts key information from incoming messages and creates detailed tickets in the support system, ensuring accurate tracking of each query. By automating ticket creation, this agent reduces response times, improves customer service efficiency, and ensures that each issue is properly documented and assigned to the appropriate support team member for prompt resolution.
Designed for seamless compatibility, the Ticket Creation Agent easily integrates with a wide range of support systems, including CRM platforms, helpdesk software, and communication tools, fitting effortlessly into existing workflows. By enhancing operational efficiency without requiring extensive adjustments, this agent adapts to your unique setup. Furthermore, it includes a human feedback loop, allowing support agents to offer input on issue handling, ensuring accuracy and ongoing refinement. This feedback-driven approach continuously improves the agent's performance, enabling it to handle increasingly complex queries while optimizing the support process.
Accuracy
TBD
Speed
TBD
Input Data Set
Sample of data set required for Ticket Creation Agent:
To: support@techcorp.com
From: jessica.lee@gmail.com
Subject:
Follow-up: Order Not Received
Dear Support Team,
I hope this message finds you well.
I placed an order for two items on December 25th, and I have not yet received them. Could you please check the status of my order and provide an update at your earliest convenience?
Your assistance in resolving this issue would be greatly appreciated.
Thank you for your time and support.
Best regards,
Jessica Lee
Email: jessica.lee@gmail.com
Deliverable Example
Sample output delivered by the Ticket Creation Agent:
Ticket Details
🆔 Ticket Information
- Ticket ID:
TCK-20250103-5010 - Query Reference:
QRY-20250103-1010 - Creation Date:
2025-01-03 - Current Status: 🟢 Open
👤 Customer Details
- Name: Jessica Lee
- Email: jessica.lee@gmail.com
📋 Issue Summary
- Subject: Order Not Received
- Description:
I ordered two items on December 25th, and they still haven’t arrived. Can you check the status?
🚦 Priority and Categorization
- Priority Level: 🔴 High
- Category: 📦 Order Management
🛠️ Assigned Team
- Responsible Team: Order Fulfillment Team
📅 Timeline
- Created On:
2025-01-03 - Expected Resolution By:
2025-01-06(based on SLA)
Notes
- Ensure immediate escalation to the Order Fulfillment Team.
- Notify the customer via email about the status update within 24 hours.
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