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The Ticket Creation Agent automates the process of generating support tickets for customer queries or complaints. Using GenAI, this agent extracts key information from incoming messages and creates detailed tickets in the support system, ensuring accurate tracking of each query. By automating ticket creation, this agent reduces response times, improves customer service efficiency, and ensures that each issue is properly documented and assigned to the appropriate support team member for prompt resolution.
Designed for seamless compatibility, the Ticket Creation Agent easily integrates with a wide range of support systems, including CRM platforms, helpdesk software, and communication tools, fitting effortlessly into existing workflows. By enhancing operational efficiency without requiring extensive adjustments, this agent adapts to your unique setup. Furthermore, it includes a human feedback loop, allowing support agents to offer input on issue handling, ensuring accuracy and ongoing refinement. This feedback-driven approach continuously improves the agent's performance, enabling it to handle increasingly complex queries while optimizing the support process.
Accuracy
TBD
Speed
TBD
Sample of data set required for Ticket Creation Agent:
To: support@techcorp.com
From: jessica.lee@gmail.com
Subject:
Follow-up: Order Not Received
Dear Support Team,
I hope this message finds you well.
I placed an order for two items on December 25th, and I have not yet received them. Could you please check the status of my order and provide an update at your earliest convenience?
Your assistance in resolving this issue would be greatly appreciated.
Thank you for your time and support.
Best regards,
Jessica Lee
Email: jessica.lee@gmail.com
Sample output delivered by the Ticket Creation Agent:
Ticket Details
🆔 Ticket Information
TCK-20250103-5010
QRY-20250103-1010
2025-01-03
I ordered two items on December 25th, and they still haven’t arrived. Can you check the status?
2025-01-03
2025-01-06
(based on SLA)Monitors content for cultural biases, inclusivity, gender neutrality, regional sensitivity, and adherence to accessibility standards.
Creates and updates a knowledge base based on provided input resources, ensuring that the information remains current and comprehensive.
Ensures outputs are concise, unique, and free of repetitive or redundant language, enhancing clarity and readability.
Validates correct output formats and structures for seamless integration with downstream systems or end-user consumption.
Ensures all content aligns with brand values and guidelines by validating inputs against guideline documents in the knowledge base.
Resolves disputes related to debit notes and claims by analyzing contracts, delivery records, and shipping information to ensure accurate resolutions.