AI Customer Support Chatbot

LeewayHertz’s customer service chatbot seamlessly integrates your existing knowledge base and automatically resolves half of your support tickets. The AI chatbot leverages advanced large language models, including GPT-4, Mistral, Llama 2 and Gemini, to provide accurate, context-aware responses to customer queries.

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Advanced Features of Our Customer Support Chatbot

Conversational AI

Our advanced natural language generation chatbots with contextual awareness are capable of understanding and clarifying intricate queries and participating in meaningful customer interactions.

Multisource Responses

The chatbot can ingest data from multiple sources, such as your CRM system, customer feedback forms, product manuals and public URLs, ensuring it has access to all the information it needs.

Intelligent Question Routing

Our chatbot prioritizes complex issues and intelligently routes these conversations to your human support team, ensuring optimal issue resolution and customer satisfaction.

Collaborative Issue Resolution

When intricate problems are forwarded to your human support team, representatives can swiftly draft responses and recap conversations for other agents, ensuring a collaborative issue resolution.

Omnichannel Support

The chatbot effortlessly maintains conversations across various platforms, including Messenger, WhatsApp and SMS, ensuring consistent customer engagement regardless of the channel.

Human-in-the-loop

Customer support teams can review the chatbot’s responses and provide feedback, enabling continuous improvement of its output through Reinforcement Learning from Human Feedback (RLHF).

Automatic Multilingual Support

Our customer support chatbot detects the languages spoken by your customers and resolves their issues, ensuring seamless communication across diverse global markets.

Voice Interaction

The chatbot’s voice interaction feature allows users to communicate with the chatbot using voice commands. This allows for a hands-free experience, ideal for mobile users or those who prefer verbal communication.

Workflow Integration

Using APIs and SDKs, you can easily integrate the customer support chatbot into your workflows. Leverage its AI capabilities directly within your familiar tools, such as Slack, Microsoft Teams, or other platforms.

Why Choose Our AI Customer Support Chatbot?

Personalized Customer Engagement

Reduced Support Ticket Volume

Our chatbot employs advanced LLMs like GPT-4, Gemini, Llama 2 and Mistral to provide accurate answers to customer queries, effectively reducing your team’s ticket volume.

Quality Control and Assurance

Reliable Responses

With built-in protective measures, the customer support bot ensures that responses are exclusively based on your support content, ensuring reliability and peace of mind.

Personalized Customer Engagement

Options for Customization

You can tailor our customer support chatbot with personalized responses for important inquiries while seamlessly routing other conversations to your support team.
Quality Control and Assurance

Global Reach

Automated multilingual support allows the chatbot to identify and address issues in the languages spoken by your customers. This facilitates smooth communication across diverse global markets.

Streamline your support ticket resolution process and boost customer satisfaction with our AI-powered customer support chatbot.