Manufacturing
Logistics
HR
Real Estate
Legal
Finance
Healthcare
IT
Hospitality
Automotive
AI Customer Support Agent
ZBrain’s customer support agent seamlessly integrates your existing knowledge base and automatically resolves half of your support tickets. The AI agent leverages advanced large language models, including GPT-4, Mistral, Llama 2 and Gemini, to provide accurate, context-aware responses to customer queries.
Trusted By Leading Enterprises
Advanced Features of Our Customer Support Agent
Conversational AI
Our advanced natural language generation chatbots with contextual awareness are capable of understanding and clarifying intricate queries and participating in meaningful customer interactions.
Multisource Answers
The agent can ingest data from multiple sources, such as your CRM system, customer feedback forms, product manuals, public URLs and more, ensuring it has access to all the information it needs.
Intelligent Question Routing
Our agent prioritizes complex issues and intelligently routes these conversations to your human support team, ensuring optimal issue resolution and customer satisfaction.
AI-powered Inbox
When intricate problems are forwarded to your human support team, representatives can swiftly draft responses and recap conversations for other team members, ensuring a collaborative issue resolution.
Omnichannel Support
The agent effortlessly maintains conversations across various platforms, including Messenger, WhatsApp and SMS, ensuring consistent customer engagement regardless of the channel.
Human-in-the-loop
Customer support teams can review the chatbot’s responses and provide feedback, enabling continuous improvement of its output through Reinforcement Learning from Human Feedback (RLHF).
Automatic Multilingual Support
Our customer support chatbot detects the languages spoken by your customers and resolves their issues, ensuring seamless communication across diverse global markets.
Voice Interaction
The chatbot’s voice interaction feature allows users to communicate with the chatbot using voice commands. This allows for a hands-free experience, ideal for mobile users or those who prefer verbal communication.
Workflow Integration
Using APIs and SDKs, you can easily integrate the customer support agent into your workflows. Leverage its AI capabilities directly within your familiar tools, such as Slack, Microsoft Teams, or other platforms.
Why Choose Our AI Customer Support Agent?
Reduced Support Ticket Volume
Our agent employs advanced LLMs like GPT-4, Gemini, Llama 2 and Mistral to provide accurate answers to customer queries, effectively reducing your team’s ticket volume.
Reliable Responses
With built-in protective measures, the customer support bot ensures that responses are exclusively based on your support content, ensuring reliability and peace of mind.
Options for Customization
