AI Customer Support Agent

ZBrain’s customer support agent seamlessly integrates your existing knowledge base and automatically resolves half of your support tickets. The AI agent leverages advanced large language models, including GPT-4, Mistral, Llama 2 and Gemini, to provide accurate, context-aware responses to customer queries.

Trusted By Leading Enterprises

Advanced Features of Our Customer Support Agent

Conversational AI

Our advanced natural language generation chatbots with contextual awareness are capable of understanding and clarifying intricate queries and participating in meaningful customer interactions.

Multisource Answers

The agent can ingest data from multiple sources, such as your CRM system, customer feedback forms, product manuals, public URLs and more, ensuring it has access to all the information it needs.

Intelligent Question Routing

Our agent prioritizes complex issues and intelligently routes these conversations to your human support team, ensuring optimal issue resolution and customer satisfaction.

AI-powered Inbox

When intricate problems are forwarded to your human support team, representatives can swiftly draft responses and recap conversations for other team members, ensuring a collaborative issue resolution.

Omnichannel Support

The agent effortlessly maintains conversations across various platforms, including Messenger, WhatsApp and SMS, ensuring consistent customer engagement regardless of the channel.


Customer support teams can review the chatbot’s responses and provide feedback, enabling continuous improvement of its output through Reinforcement Learning from Human Feedback (RLHF).

Automatic Multilingual Support

Our customer support chatbot detects the languages spoken by your customers and resolves their issues, ensuring seamless communication across diverse global markets.

Voice Interaction

The chatbot’s voice interaction feature allows users to communicate with the chatbot using voice commands. This allows for a hands-free experience, ideal for mobile users or those who prefer verbal communication.

Workflow Integration

Using APIs and SDKs, you can easily integrate the customer support agent into your workflows. Leverage its AI capabilities directly within your familiar tools, such as Slack, Microsoft Teams, or other platforms.

Why Choose Our AI Customer Support Agent?

Personalized Customer Engagement

Reduced Support Ticket Volume

Our agent employs advanced LLMs like GPT-4, Gemini, Llama 2 and Mistral to provide accurate answers to customer queries, effectively reducing your team’s ticket volume.

Quality Control and Assurance

Reliable Responses

With built-in protective measures, the customer support bot ensures that responses are exclusively based on your support content, ensuring reliability and peace of mind.

Personalized Customer Engagement

Options for Customization

You can tailor our customer support chatbot with personalized responses for important inquiries while seamlessly routing other conversations to your support team.
Quality Control and Assurance

Global Reach

Automated multilingual support allows the chatbot to identify and address issues in the languages spoken by your customers. This facilitates smooth communication across diverse global markets.

Streamline your support ticket resolution process and boost customer satisfaction with our AI-powered customer support agent.