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About the Agent
The Customer Payment Status Agent leverages GenAI to automatically retrieve payment data from financial systems and update each customer’s account to reflect the latest payment status, whether completed, pending, or failed. This automation ensures accuracy and significantly reduces the need for manual tracking.
By providing real-time status updates, the agent empowers the billing team to proactively resolve outstanding issues, fostering timely payments and optimizing cash flow management. Furthermore, the agent seamlessly integrates with existing financial platforms, enabling smooth data flow and consistent updates across systems. With the inclusion of a human feedback loop, the agent continuously learns from user inputs, enhancing its decision-making capabilities and driving improved efficiency over time.
Accuracy
TBD
Speed
TBD
Input Data Set
Sample of data set required for Customer Payment Status Agent:
| customer_id | account_number | last_payment_status | outstanding_balance | payment_history | last_updated |
|---|---|---|---|---|---|
| CUST001 | ACC20001 | Partially Paid | 500.0 | Partial payment on 2024-02-01 | 2024-02-01 |
| CUST002 | ACC20002 | Completed | 0.0 | Full payment on 2024-02-03 | 2024-02-03 |
| CUST003 | ACC20003 | Failed | 300.0 | Failed transaction on 2024-02-05 | 2024-02-05 |
| CUST004 | ACC20004 | Pending | 275.0 | Pending verification for payment on 2024-02-06 | 2024-02-06 |
| CUST005 | ACC20005 | Partially Paid | 375.0 | Partial payment on 2024-02-08 | 2024-02-08 |
| CUST006 | ACC20006 | Completed | 0.0 | Full settlement on 2024-02-10 | 2024-02-10 |
| CUST007 | ACC20007 | Failed | 150.0 | Insufficient funds noted on 2024-02-12 | 2024-02-12 |
| CUST008 | ACC20008 | Completed | 0.0 | Partial payment for ongoing installment on 2024-02-13 | 2024-02-13 |
| CUST009 | ACC20009 | Pending | 475.0 | Awaiting verification of bank transfer on 2024-02-14 | 2024-02-14 |
| CUST010 | ACC20010 | Completed | 0.0 | Subscription renewal on 2024-02-15 | 2024-02-15 |
| payment_id | customer_id | payment_date | amount | status | description | transaction_type | settlement_date |
|---|---|---|---|---|---|---|---|
| PAY23456 | CUST001 | 2024-02-01 | 125.0 | Partially Paid | First installment for annual plan | Installment | 2024-03-01 |
| PAY23457 | CUST002 | 2024-02-03 | 550.0 | Completed | Quarterly service fee | Credit Card | 2024-02-03 |
| PAY23458 | CUST003 | 2024-02-05 | 0.0 | Failed | Transaction declined by bank | Direct Debit | 2024-02-07 |
| PAY23459 | CUST004 | 2024-02-06 | 275.0 | Pending | Payment pending settlement | Credit Card | 2024-02-09 |
| PAY23460 | CUST005 | 2024-02-08 | 375.0 | Partially Paid | Outstanding balance for equipment lease | Installment | 2024-03-08 |
| PAY23461 | CUST006 | 2024-02-10 | 200.0 | Completed | Final payment for closed account | Bank Transfer | 2024-02-10 |
| PAY23462 | CUST007 | 2024-02-12 | 150.0 | Failed | Insufficient funds | Credit Card | 2024-02-13 |
| PAY23463 | CUST008 | 2024-02-13 | 80.0 | Completed | Partial payment for invoice #INV1054 | Installment | 2024-02-13 |
| PAY23464 | CUST009 | 2024-02-14 | 475.0 | Pending | Awaiting bank verification | Bank Transfer | 2024-02-16 |
| PAY23465 | CUST010 | 2024-02-15 | 420.0 | Completed | Regular subscription renewal | Direct Debit | 2024-02-15 |
Deliverable Example
Sample output delivered by the Customer Payment Status Agent:
Customer Payment Status Report
Generated on: 2024-02-16
Overview
This report provides an advanced view of payment status updates, capturing complex payment scenarios such as partial payments, pending verification, and failed transactions. The organized sections enable the billing department to efficiently monitor each status, reflecting the Customer Payment Status Agent's ability to manage high-volume, detailed payment records with precision.
1. Fully Processed Payments
These entries have successfully completed, with no outstanding balances or pending verification.
| Payment ID | Customer ID | Amount | Status | Description | Transaction Type | Settlement Date |
|---|---|---|---|---|---|---|
| PAY23457 | CUST002 | 550.00 | Completed | Quarterly service fee | Credit Card | 2024-02-03 |
| PAY23461 | CUST006 | 200.00 | Completed | Final payment for closed account | Bank Transfer | 2024-02-10 |
| PAY23463 | CUST008 | 80.00 | Completed | Partial payment for invoice | Installment | 2024-02-13 |
| PAY23465 | CUST010 | 420.00 | Completed | Regular subscription renewal | Direct Debit | 2024-02-15 |
2. Partially Paid Accounts
These accounts have received partial payments, with remaining balances requiring further installments.
| Payment ID | Customer ID | Amount | Status | Description | Outstanding Balance | Next Due Date |
|---|---|---|---|---|---|---|
| PAY23456 | CUST001 | 125.00 | Partially Paid | First installment for annual plan | 500.00 | 2024-03-01 |
| PAY23460 | CUST005 | 375.00 | Partially Paid | Outstanding balance for equipment | 375.00 | 2024-03-08 |
3. Pending Payments
The following transactions are pending verification, either awaiting customer confirmation or bank settlement.
| Payment ID | Customer ID | Amount | Status | Description | Settlement Date | Notes |
|---|---|---|---|---|---|---|
| PAY23459 | CUST004 | 275.00 | Pending | Payment pending settlement | 2024-02-09 | Awaiting credit card settlement |
| PAY23464 | CUST009 | 475.00 | Pending | Awaiting bank verification | 2024-02-16 | Verification in process |
4. Failed Transactions
The following transactions were unsuccessful, typically due to bank declines or insufficient funds, requiring immediate follow-up.
| Payment ID | Customer ID | Amount | Status | Description | Attempt Date | Notes |
|---|---|---|---|---|---|---|
| PAY23458 | CUST003 | 0.00 | Failed | Transaction declined by bank | 2024-02-05 | Retry suggested |
| PAY23462 | CUST007 | 150.00 | Failed | Insufficient funds | 2024-02-12 | Requires alternative method |
Summary of Discrepancies and Outstanding Balances
This report reveals 2 partially paid accounts, 2 pending payments, and 2 failed transactions. Billing staff should prioritize follow-up on failed payments and verify pending settlements to maintain an accurate record and ensure timely payments.
End of Report
