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Agents Resolution Status Agent

Resolution Status Agent

Tracks and updates customers on the resolution status of their complaints, ensuring transparency and timely updates.

About the Agent

The Resolution Status Agent provides timely updates for customers awaiting complaint resolutions, tracking each case from filing to closure. By leveraging generative AI, it automates status notifications, enhancing transparency and boosting satisfaction by keeping customers informed without repeated inquiries. This agent also reduces repetitive workload for customer service, allowing staff to focus on new requests and effective resolutions. Overall, it streamlines communication, optimizes resource allocation, and improves the experience for both customers and support teams.

Accuracy
TBD

Speed
TBD

Input Data Set

Sample of data set required for Resolution Status Agent:

complaint_idcustomer_namecustomer_idsubmission_datecomplaint_detailsinitial_status
C12345Emily CarterCUST10012024-02-01Delayed delivery of orderPending Review
C12346Michael NguyenCUST10022024-02-03Incorrect billing amountIn Progress
C12347Sarah LeeCUST10032024-02-05Product not as describedEscalated
C12348John ChenCUST10042024-02-07Missing items in orderPending Review
C12349Lisa BrownCUST10052024-02-09Technical issue with serviceIn Progress
C12350James WhiteCUST10062024-02-11Delayed refundResolved
C12351Ava MartinCUST10072024-02-13Damaged product on arrivalPending Review
C12352Daniel GarciaCUST10082024-02-15Unauthorized transactionEscalated
C12353Olivia JohnsonCUST10092024-02-17Customer service unresponsiveIn Progress
C12354David WilsonCUST10102024-02-19Incorrect product sentResolved
complaint_idresolution_stagelast_updatedresponsible_departmentassigned_staff
C12345Initial Review2024-02-02Customer ServiceJames Lee
C12346Investigation2024-02-04BillingLaura Chang
C12347Escalation2024-02-06Product SupportAlex Martinez
C12348Documentation Review2024-02-08LogisticsAlice Brown
C12349Technical Assessment2024-02-10Technical SupportMohamed Khan
C12350Resolution Provided2024-02-12FinanceSarah Liu
C12351Damage Assessment2024-02-14ReturnsMichael Green
C12352Fraud Review2024-02-16SecurityEmma Chen
C12353Customer Service Follow-up2024-02-18Customer ServiceSophia Patel
C12354Product Replacement2024-02-20Product ReturnsDaniel Owens

Deliverable Example

Sample output delivered by the Resolution Status Agent:

Resolution Status Update for Customer Sarah Lee


Complaint ID: C12347

Issue Reported: Product not as described

Date Submitted: 2024-02-05

Current Status: Escalated

Last Updated: 2024-02-06  


Update Summary


Dear Sarah Lee,


Thank you for contacting us regarding your recent order. We understand the importance of receiving products as described and are committed to resolving this matter to your satisfaction. Here’s an update on the progress of your complaint:


Resolution Status Update


Your complaint regarding the product description mismatch has been thoroughly reviewed by our Customer Service team. After an initial assessment, it was found that your issue requires further investigation. As a result, your case has been escalated to our Product Support department.


Steps Taken So Far:


    

  1. 

    Initial Review  
    

      

    • The Customer Service team initially assessed your complaint upon receiving it on February 5, 2024.
      • 

    • Our representative reviewed the product description details and confirmed the nature of the issue.
      • 

    

    2. 

  2. 

    Escalation to Product Support  
    

      

    • Due to the technical nature of the issue, your case was escalated to the Product Support team on February 6, 2024.
      • 

    • Our Product Support specialist, Alex Martinez, is now managing your complaint. Alex has extensive experience in handling escalated product concerns and is dedicated to providing a swift resolution.
      • 

    

    3. 



Next Steps in the Resolution Process


Product Evaluation  


    

  • The Product Support team is conducting a detailed evaluation of the product specifications to determine any discrepancies between the received item and the advertised description.
    • 

  • This analysis is expected to be completed by February 8, 2024.
    • 



Communication  


    

  • Following the evaluation, we will provide an update on the findings and suggest an appropriate resolution, which may involve a replacement or refund based on your preference.
    • 



Estimated Resolution Time


We aim to have this issue resolved within 5-7 business days from the date of escalation. Your patience is greatly appreciated as we work to ensure a quality outcome.


Contact Us Anytime


If you have any questions or need immediate assistance, please reach out to us directly. We’re here to assist you every step of the way.


End of Update


Contact Information:  


    

  • Email: support@ezyshopping.com 
    • 

  • Phone: +1 (305) 721-3845
    • 

  • Operating Hours: Monday to Friday, 9 AM - 6 PM (local time)
    •