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The Post-Service Survey Agent enhances customer feedback collection by sending personalized surveys after service completion. Utilizing generative AI, it tailors surveys to match specific services and customer attributes like service history or location, ensuring relevance.
This approach boosts response rates and provides actionable insights into service quality, timeliness, and satisfaction. This enables organizations to identify trends and areas for improvement, driving continuous service enhancement and a more responsive strategy to meet customer needs precisely.
Accuracy
TBD
Speed
TBD
Sample of data set required for Post-Service Survey Agent:
Customer Id | Customer Name | Location | Account Type | Service History |
---|---|---|---|---|
CUST001 | Anna Roberts | New York | Premium | Food Delivery: 5 orders; Streaming Subscription: 2 months |
CUST002 | Ben Turner | California | Basic | Ride-Sharing: 3 rides; Food Delivery: 1 order |
CUST003 | Clara Johnson | Texas | Enterprise | Online Tutoring: 10 sessions; Streaming Subscription: 6 months |
CUST004 | David Wilson | Florida | Standard | Food Delivery: 2 orders; Ride-Sharing: 2 rides |
CUST005 | Ella Brown | New York | Premium | Streaming Subscription: 1 year; Food Delivery: 3 orders |
CUST006 | Fred Clark | California | Enterprise | Online Tutoring: 5 sessions; Ride-Sharing: 2 rides |
CUST007 | Gina Lewis | Texas | Basic | Food Delivery: 1 order; Streaming Subscription: 1 month |
CUST008 | Henry Adams | Florida | Standard | Ride-Sharing: 2 rides; Food Delivery: 2 orders |
CUST009 | Isla Moore | New York | Premium | Streaming Subscription: 6 months; Ride-Sharing: 3 rides |
CUST010 | Jack White | California | Enterprise | Online Tutoring: 15 sessions; Streaming Subscription: 1 year |
Service Id | Customer Id | Service Type | Completion Date | Special Notes |
---|---|---|---|---|
SVC3001 | CUST001 | Food Delivery | 2024-01-15 | Delivery was on time; customer requested extra sauce |
SVC3002 | CUST002 | Ride-Sharing | 2024-01-17 | Minor delay due to traffic |
SVC3003 | CUST003 | Streaming Subscription | 2024-01-20 | Customer upgraded to HD plan |
SVC3004 | CUST004 | Food Delivery | 2024-01-22 | Delayed due to incorrect address |
SVC3005 | CUST005 | Streaming Subscription | 2024-01-25 | No issues reported |
SVC3006 | CUST006 | Online Tutoring | 2024-01-30 | Requested personalized session on advanced topics |
SVC3007 | CUST007 | Food Delivery | 2024-02-02 | Order completed; feedback on food quality expected |
SVC3008 | CUST008 | Ride-Sharing | 2024-02-05 | Driver assisted with luggage |
SVC3009 | CUST009 | Streaming Subscription | 2024-02-10 | Customer inquired about family plan options |
SVC3010 | CUST010 | Online Tutoring | 2024-02-15 | Customer requested follow-up resources |
Sample output delivered by the Post-Service Survey Agent:
Hey Anna! 🍕 How Did We Do?
Service Type: Food Delivery
Completion Date: January 15, 2024Hi Anna! We hope your recent order was delicious and delightful. As a Premium member in the Big Apple, your feedback is golden to us! We’d love to hear about your experience—it helps us keep bringing the best to your doorstep (with extra sauce on the side!). 🥫
Quick and Fun Feedback! 🎉
How did the food taste?
Did it make you do a little happy dance? 💃🕺
- [ ] Loved it! Best meal ever! 😍
- [ ] It was great, but I’d tweak a thing or two. 😊
- [ ] It could have been better. Let’s chat next time! 😅
Delivery Vibes 🚗💨
Was your delivery on time, and did our driver make you feel like royalty?
- [ ] Perfectly on time! Made my day! 👑
- [ ] It was fine, but there’s room for improvement. 🕰️
- [ ] A bit late; maybe next time we can avoid delays. 🙏
Extra Sauce - Just Right? 😋
You asked for extra sauce—great choice! How’d we do?
- [ ] Just right! You nailed it! 👌
- [ ] A little too much, but still tasty! 🍲
- [ ] Needed more! Let’s double it next time! 😋
Would You Recommend Us to a Friend?
If you had a friend who loves great food, would you tell them about us?
- [ ] Absolutely! 🥳
- [ ] Maybe, depends on the order! 😄
- [ ] Not sure yet—I’ll give it another try. 😊
Anything Fun You’d Like to Add?
We’d love to hear any extra thoughts, a fun story, or even a joke! (Totally optional but always appreciated.)Feel free to type below if something comes to mind:
[Your thoughts here]
A Little Thank-You! 🎁
As a thank you for being so wonderful, we’ll add a special “Anna’s Favorite” discount to your next order. You’re the reason we love what we do, and we can’t wait to serve you again!
With extra toppings,
Your Food Delivery Team 🍕💛