Complaint Resolution Alert Report
Date Generated: 2023-10-14

Generated by: Complaint Resolution Alert Agent
Overview
The following customer complaints are overdue and require immediate attention. Delays in resolving these issues may lead to customer dissatisfaction and potential escalation. The report below categorizes unresolved complaints by priority, outlines next steps, and specifies which department is responsible for resolution.

Critical Priority Complaints
Complaints classified as "Critical" are the highest priority and require urgent resolution.
1. Complaint ID: C001

Customer: Robert Whitfield  
Issue: Product not delivered  
Date Filed: 2023-09-30  
Days Open: 16  
Resolution Due Date: 2023-10-07  
Assigned Department: Logistics  
Status: Overdue  
Action Plan:

Step 1: Immediate contact with the logistics team to confirm shipment status.
Step 2: Expedite delivery process or offer compensation for delayed service.
Step 3: Provide customer with updated delivery timeline and apology.



2. Complaint ID: C004

Customer: Karen Blake  
Issue: Service not activated  
Date Filed: 2023-09-28  
Days Open: 18  
Resolution Due Date: 2023-10-06  
Assigned Department: IT Support  
Status: Overdue  
Action Plan:

Step 1: Urgently investigate the service activation process.
Step 2: Assign a dedicated IT technician to resolve the issue.
Step 3: Ensure Karen Blake receives follow-up communication once the service is activated.




High Priority Complaints
These complaints require prompt action to avoid escalation.
1. Complaint ID: C003

Customer: David Nguyen  
Issue: Defective smartphone  
Date Filed: 2023-10-01  
Days Open: 15  
Resolution Due Date: 2023-10-08  
Assigned Department: Returns  
Status: Overdue  
Action Plan:

Step 1: Initiate replacement process with the returns department.
Step 2: Notify David Nguyen about the expected replacement timeline.
Step 3: Offer a discount for future purchases as compensation for inconvenience.



2. Complaint ID: C006

Customer: Emily Anderson  
Issue: Account suspension  
Date Filed: 2023-09-26  
Days Open: 20  
Resolution Due Date: 2023-10-03  
Assigned Department: Customer Support  
Status: Overdue  
Action Plan:

Step 1: Investigate the reason for account suspension.
Step 2: Contact Emily Anderson with detailed instructions on how to restore access.
Step 3: Confirm account is fully restored and document the resolution.



3. Complaint ID: C007

Customer: Michael Perez  
Issue: Delayed shipment  
Date Filed: 2023-09-27  
Days Open: 19  
Resolution Due Date: 2023-10-04  
Assigned Department: Logistics  
Status: Overdue  
Action Plan:

Step 1: Confirm the shipment status with the logistics team.
Step 2: Expedite shipment if possible or notify Michael Perez of new delivery window.
Step 3: Offer a discount on future purchases to maintain customer satisfaction.




Summary of Complaints

Total Overdue Complaints: 5
Total Critical Complaints: 2
Total High Priority Complaints: 3
Departments Involved: Logistics, IT Support, Returns, Customer Support


Recommendations for Immediate Action:

Logistics Department: Prioritize complaints related to delayed shipments and undelivered products to prevent further escalation.
IT Support: Assign dedicated technicians to resolve activation and account-related issues.
Customer Support: Ensure timely communication with customers facing unresolved complaints to maintain trust and satisfaction.

Monitoring:

Continuous monitoring of unresolved complaints is advised. The Complaint Resolution Alert Agent will trigger alerts every 24 hours for any unresolved or overdue complaints to ensure that no issue remains unattended.


This report is generated by the Complaint Resolution Alert Agent to streamline customer complaint management and ensure timely resolution.