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Agents Feedback Request Notification Agent

Feedback Request Notification Agent

Sends personalized feedback requests after ticket resolution, boosting engagement and gathering insights to improve service quality.

About the Agent

The Feedback Request Notification Agent is designed to enhance the customer service process by automating the creation and distribution of personalized feedback requests after a support ticket is resolved. By utilizing generative AI, the agent ensures that each request is specifically tailored to the customer's interaction history and the context of the resolved issue. This level of customization not only boosts the likelihood of responses but also results in more meaningful insights. With simple, targeted communication, the agent encourages customers to share their thoughts on the service they received, enabling teams to gather essential feedback effortlessly. This approach allows customer service representatives to dedicate more of their time to resolving current customer issues and increasing overall service quality, while the agent handles the crucial task of feedback collection.


Beyond just sending requests, the Feedback Request Notification Agent also plays a key role in tracking and consolidating customer feedback. The agent systematically aggregates responses, providing customer service teams with a comprehensive overview of customer satisfaction levels and common service pain points. This information is invaluable for identifying trends and areas requiring enhancement, contributing to informed decision-making when it comes to operational adjustments. Through the continual refinement of service processes, the agent helps facilitate improvements that can lead to increased customer satisfaction and loyalty. By making feedback collection seamless and efficient, the agent not only drives engagement but also provides ongoing data that is crucial for strategic development and sustaining long-term customer relationships.

Accuracy
TBD

Speed
TBD

Input Data Set

Sample of data set required for Feedback Request Notification Agent:

Customer IDNameEmailPhone
1001Emily Johnsonemily.johnson@fintrex.com+1-888-328-5614
1002Michael Cartermichael.carter@omega.io+1-888-927-6593
1003Isabella Martinezisabella.martinez@nova.net+1-888-416-7990
1004Liam Richardsonliam.richardson@zephyr.com+1-888-391-4527
1005Sophia Davissophia.davis@titanlabs.com+1-888-431-9926
1006Noah Robertsnoah.roberts@apexgroup.com+1-888-614-1824
1007Ava Thompsonava.thompson@quantex.co+1-888-496-1956
1008Elijah Wilsonelijah.wilson@cronos.org+1-888-932-9239
1009Olivia Walkerolivia.walker@stellar.ai+1-888-809-9756
1010James Andersonjames.anderson@helixtech.ai+1-888-997-9323
Ticket IDCustomer IDIssue DescriptionResolution Date
20111001Mobile app crashes during login2024-01-15
20121002Payment gateway declined transaction for no reason2024-01-16
20131003Password reset email not received2024-01-17
20141004API response times excessively slow2024-01-18
20151005Unable to access premium features after upgrade2024-01-19
20161006Data sync issues between mobile and desktop2024-01-20
20171007Email notifications not working2024-01-21
20181008Database connection timed out intermittently2024-01-22
20191009Cloud storage integration failed2024-01-23
20201010Unable to download invoice from the billing page2024-01-24

Deliverable Example

Sample output delivered by the Feedback Request Notification Agent:

Subject: Emily, your experience matters to us—can you take a moment to share your thoughts?


Dear Emily,


We truly hope you’re doing well. I wanted to personally follow up regarding the issue you had with our mobile app (Ticket ID: 2011). We’re relieved to hear that it’s been resolved, but more importantly, we genuinely care about how you felt during the entire experience.


How did everything go?

Did we make things easier for you? Were you left feeling reassured after reaching out to us? Your comfort and satisfaction mean everything to us, and your voice truly matters in helping us improve.


We know that life is busy, and asking for your time is no small request. But your feedback, even just a few words, can have a tremendous impact. It allows us to make things better for you and for others like you—people who trust us to get things right when it matters most.


Your experience, in your words

If you could take a moment to tell us what went well—or where we could have done better—it would mean a lot. We’re not just looking for a star rating. We want to understand the heart of your experience, so we can continue making meaningful changes.


Please click the link below to share your thoughts. We promise it’ll only take a minute:


Share Your Feedback


Emily, we know your time is valuable. As a small thank-you for helping us improve, we’d like to offer you 10% off your next subscription. But more than anything, we want to keep earning your trust, every step of the way.


With heartfelt appreciation,

Jessica Green

Customer Experience Team

Fintrex Corporation


P.S. If you ever need assistance in the future, please don’t hesitate to reach out. We’re always here for you.

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