Pre-approved Templates / Knowledge Base Articles
Template 101 - Billing: Update Payment Method
To update your payment method:

Log in to your account using your username and password.
Navigate to the Billing section, which can be found in the top-right menu under Account Settings.
Select the Payment Methods option.
Click on Add New Payment Method or Update Existing Payment Method.
Enter your updated payment details and click Save.
Confirm that the changes have been updated successfully by reviewing the list of active payment methods.

Common Issues:

If you encounter errors, try using a different browser or clearing your cache.
Ensure your payment method is supported (e.g., Visa, Mastercard, PayPal).
For additional help, contact our support team via chat or email at support@company.com.


Template 202 - Billing: Understanding Your Invoice
Your invoice details can be accessed by following these steps:

Log in to your account and go to the Billing section.
Click on Invoices to view a list of all your past and current invoices.
Select the invoice you want to review.
For downloadable versions, click Download PDF.
To request invoice corrections, click Request Adjustment and provide the necessary details.

FAQs:

Why is my invoice amount higher than usual?

Check if any additional services or late fees were applied.


How can I get a detailed breakdown?

Click on View Details within the invoice section for a comprehensive breakdown.




Template 203 - Technical Support: Login Issues
If you’re unable to log in to your account:

Verify that your username and password are correct.
Ensure your CAPS LOCK is off and your keyboard layout matches your account setup.
Click on Forgot Password to reset your password if necessary.
If you still face issues, clear your browser’s cookies and cache or try using a different browser.
Contact support via chat or email at support@company.com if the problem persists.

Troubleshooting Tips:

Ensure your internet connection is stable.
Check if the platform is experiencing downtime by visiting our status page at status.company.com.


Template 305 - General Info: Service Information
We offer a comprehensive range of services tailored to your business needs:

Web Development: Custom website creation, optimization, and maintenance.
Mobile App Development: Development of iOS and Android apps.
AI Solutions: Integration of AI models, chatbots, and automation tools.
Cloud Services: Secure cloud hosting and storage solutions.

For detailed information, visit our Services Page or contact our sales team at sales@company.com.
Additional Resources:

Service FAQs
Customer Success Stories
Pricing and Plans


Template 404 - Billing: Payment Failure
If your payment fails, follow these steps:

Check that your payment method is active and has sufficient funds.
Verify that your billing details (e.g., card number, expiration date) are accurate.
Retry the payment using the Retry Payment option in the Billing section.
If the issue persists, try an alternative payment method.
For unresolved issues, contact our billing support team at billing@company.com.

Pro Tips:

Avoid using VPNs during payment to prevent security flags.
Ensure your card supports online transactions.


Template 506 - Technical Support: Password Reset
To reset your password:

Navigate to the login page and click Forgot Password.
Enter your registered email address and click Submit.
Check your email inbox for the password reset link.
Click the link and follow the instructions to set a new password.
Log in with your new password.

Important Notes:

The password reset link expires in 24 hours.
If you don’t receive the email, check your spam folder or ensure your email address is correct.


Template 602 - Technical Support: System Downtime Notifications
If you suspect a system downtime:

Visit our Status Page for real-time updates.
Subscribe to notifications to receive email or SMS updates about system statuses.
For critical issues, contact support directly through chat or at support@company.com.

Downtime FAQ:

How long do downtimes typically last?

Maintenance downtimes are usually resolved within 2-3 hours.


Can I schedule downtime alerts?

Yes, configure your preferences in the Notifications section of your account.




Template 707 - General Info: Privacy Policy and Data Handling
Your privacy is our priority. Here’s an overview of our data policies:

All data is encrypted using industry-standard protocols.
We do not share your personal information with third parties without your consent.
Our servers comply with GDPR, HIPAA, and ISO standards for data security.

For more details, read our full Privacy Policy or reach out to our compliance team at compliance@company.com.

Template 808 - Technical Support: Device Compatibility
Our platform supports a wide range of devices:

Operating Systems: Windows, macOS, Linux, iOS, Android.
Browsers: Chrome, Firefox, Edge, Safari.
Devices: Desktop, laptop, tablet, and mobile devices.

Common Issues:

Why is my app crashing?

Ensure your device meets the minimum system requirements and is running the latest OS.


How can I optimize performance?

Clear your app cache and close unnecessary background applications.



For further technical help, contact us at techsupport@company.com.