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About the Agent
The Response Suggestion Agent uses generative AI to provide accurate and contextually relevant response suggestions for customer inquiries. This empowers support teams to resolve issues faster and more efficiently, reducing customer wait times and improving satisfaction. The agent frees agents to focus on complex cases requiring personalized problem-solving by offering instant access to response templates for common issues. Seamless integration with existing support workflows enhances productivity without replacing human expertise. This streamlined approach ensures consistent, high-quality customer service, builds trust, increases customer loyalty, and allows support operations to scale effectively.
Accuracy
TBD
Speed
TBD
Input Data Set
Sample of data set required for Response Suggestion Agent:
Pre-approved Templates / Knowledge Base Articles
Template 101 - Billing: Update Payment Method
To update your payment method, please log in to your account and navigate to the Billing section. If you encounter any issues, contact our support team for assistance.
Template 203 - Technical Support: Login Issues
If you're having trouble logging in, try resetting your password. You can reset your password by clicking on "Forgot Password" on the login page. If you still face issues, please reach out to our support team.
Template 305 - General Info: Service Information
We offer a range of services including web development, mobile app development, and AI solutions. Please visit our Services page on our website for detailed information.
Template 404 - Billing: Payment Failure
If your recent payment failed, please check if your payment method is up to date. You can update your payment details in the Billing section. For further assistance, contact our support team.
Template 506 - Technical Support: Password Reset
To reset your password, go to the login page and click on "Forgot Password." Follow the instructions sent to your email to reset your password. If you encounter any problems, contact support.
| Inquiry ID | Customer Name | Inquiry Content | Category | Priority | Date | |
|---|---|---|---|---|---|---|
| 1 | John Smith | john.smith@outlook.com | How do I update my payment method? | Billing | High | 2024-10-11 |
| 2 | Sarah Johnson | sarah.johnson@outlook.com | I'm having trouble logging in. | Technical Support | Medium | 2024-10-11 |
| 3 | Michael Brown | michael.brown@outlook.com | Can you provide more information about your services? | General Info | Low | 2024-10-11 |
| 4 | Emily White | emily.white@outlook.com | My recent payment failed, what should I do? | Billing | High | 2024-10-11 |
| 5 | David Wilson | david.wilson@outlook.com | I need help with resetting my password. | Technical Support | Medium | 2024-10-11 |
Deliverable Example
Sample output delivered by the Response Suggestion Agent:
| Inquiry ID | Suggested Response | Confidence Score | Matched Template ID |
|---|---|---|---|
| 1 | To update your payment method, please log in to your account and navigate to the Billing section. | 95% | 101 |
| 2 | If you're having trouble logging in, try resetting your password. | 89% | 203 |
| 3 | We offer a range of services including web development, mobile app development, and AI solutions. | 85% | 305 |
| 4 | If your recent payment failed, please check if your payment method is up to date. | 92% | 404 |
| 5 | To reset your password, go to the login page and click on 'Forgot Password.' | 88% | 506 |
