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The Service Inquiry Follow-Up Agent enhances customer engagement by sending personalized messages after a service inquiry. Using generative AI, it tailors messages based on factors like service history and communication preferences, ensuring relevance and attentiveness. Beyond personalization, the agent gathers valuable feedback on issue resolution, satisfaction, and further assistance needs. This proactive approach helps identify unresolved concerns, improve customer experience, and refine service processes within the organization.
Accuracy
TBD
Speed
TBD
Sample of data set required for Service Inquiry Follow-Up Agent:
customer_id | customer_name | service_history | communication_preference | account_preferences | last_interaction_date |
---|---|---|---|---|---|
CUST1001 | John Smith | Frequent support calls | Monthly updates | 2024-09-05 | |
CUST1002 | Susan Lee | Regular billing inquiries | SMS | Paperless billing | 2024-08-29 |
CUST1003 | Mary Johnson | Occasional inquiries | High-priority response | 2024-09-10 | |
CUST1004 | Robert Brown | Frequent product inquiries | Phone | New product announcements | 2024-09-15 |
CUST1005 | Emily Davis | Frequent support requests | Standard response time | 2024-09-17 | |
CUST1006 | Michael Wilson | Account management focused | SMS | Upgrade alerts | 2024-09-20 |
CUST1007 | Jessica Taylor | Infrequent billing issues | Paperless billing | 2024-09-18 | |
CUST1008 | David Martinez | Product warranty focused | Phone | Product support reminders | 2024-09-23 |
CUST1009 | Patricia Anderson | Occasional profile updates | No promotional emails | 2024-09-30 | |
CUST1010 | Daniel Thomas | Mobile app inquiries | SMS | Standard response time | 2024-10-02 |
inquiry_id | customer_id | customer_name | date | inquiry_type | details |
---|---|---|---|---|---|
INQ001 | CUST1001 | John Smith | 2024-09-10 | Technical Support | Issue with internet connectivity |
INQ002 | CUST1002 | Susan Lee | 2024-09-12 | Billing Inquiry | Question about recent charges on invoice #4532 |
INQ003 | CUST1003 | Mary Johnson | 2024-09-15 | Account Management | Request for account suspension due to relocation |
INQ004 | CUST1004 | Robert Brown | 2024-09-18 | Product Inquiry | Inquiry about the compatibility of new device model with existing setup |
INQ005 | CUST1005 | Emily Davis | 2024-09-20 | Technical Support | Unable to log into the online portal |
INQ006 | CUST1006 | Michael Wilson | 2024-09-22 | Service Upgrade | Request for upgrade to premium plan |
INQ007 | CUST1007 | Jessica Taylor | 2024-09-25 | Billing Inquiry | Request for explanation of late fees applied |
INQ008 | CUST1008 | David Martinez | 2024-09-28 | Product Inquiry | Questions regarding warranty and support options for Product Z |
INQ009 | CUST1009 | Patricia Anderson | 2024-10-01 | Account Management | Request to update contact information |
INQ010 | CUST1010 | Daniel Thomas | 2024-10-03 | Technical Support | Issue with mobile app performance on Android |
Sample output delivered by the Service Inquiry Follow-Up Agent:
Follow-Up Message from Radeon Communications
Hello Susan,
We appreciate you reaching out with your recent billing question regarding invoice #4532. Thank you for trusting Zenith Communications to provide clarity on this matter. As part of our commitment to transparent and reliable service, we want to ensure that every charge is clear and matches your expectations.
Here’s what we’ve done so far:
- We reviewed the charges listed on your invoice and cross-checked them with your recent transactions to confirm their accuracy.
- An adjustment has been applied for any discrepancies, and a summary of your current balance is now updated in your account portal for easy access.
What’s next:
- If you’d like further details about specific charges, you can view an itemized breakdown directly through our paperless billing portal.
- We’re here to walk you through any details if needed. Feel free to reply to this message or contact our billing support team at your convenience.
Your satisfaction matters to us, and we’re dedicated to providing a smooth billing experience. Please let us know if you’re fully satisfied with the resolution or if there’s anything more we can assist with. Our goal is to make sure every part of your interaction with Zenith Communications is as seamless as possible.
Warm regards,
Zenith Communications Customer Care Team