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Agents Service Inquiry Follow-Up Agent

Service Inquiry Follow-Up Agent

Sends customized follow-up messages to customers after service inquiries, tailored to the specific inquiry type.

About the Agent

The Service Inquiry Follow-Up Agent is designed to enhance customer engagement by automating the process of following up after a service inquiry. Using generative AI, the agent creates personalized messages tailored to each customer’s specific context, such as their service history and communication preferences. This ensures that every follow-up message is relevant and attentive, helping to strengthen the relationship between the customer and the organization. By automating this process, the agent reduces manual effort and ensures consistent communication, allowing customer service teams to focus on other critical tasks.


The agent also plays a key role in gathering valuable feedback from customers. After a service interaction, it proactively reaches out to ask about the resolution of the issue, the customer’s satisfaction level, and whether they require further assistance. This feedback helps the organization identify unresolved concerns and areas for improvement in its service processes. By systematically collecting and analyzing this information, the agent supports the organization in refining its customer service approach and maintaining high levels of customer satisfaction.

The Service Inquiry Follow-Up Agent integrates seamlessly with existing enterprise systems, ensuring a smooth and efficient workflow. It operates within the defined scope of sending follow-up messages and collecting feedback, without overstepping into other areas. Additionally, the agent incorporates a human feedback loop, allowing users to provide input in natural language. This feedback is used to improve the agent’s functionality over time, ensuring it remains aligned with customer and organizational needs. By combining automation with a customer-focused approach, the agent helps streamline operations and deliver a more personalized service experience.

Accuracy
TBD

Speed
TBD

Input Data Set

Sample of data set required for Service Inquiry Follow-Up Agent:

Customer IdCustomer NameService HistoryCommunication PreferenceAccount PreferencesLast Interaction Date
CUST1001John SmithFrequent support callsEmailMonthly updates2024-09-05
CUST1002Susan LeeRegular billing inquiriesSMSPaperless billing2024-08-29
CUST1003Mary JohnsonOccasional inquiriesEmailHigh-priority response2024-09-10
CUST1004Robert BrownFrequent product inquiriesPhoneNew product announcements2024-09-15
CUST1005Emily DavisFrequent support requestsEmailStandard response time2024-09-17
CUST1006Michael WilsonAccount management focusedSMSUpgrade alerts2024-09-20
CUST1007Jessica TaylorInfrequent billing issuesEmailPaperless billing2024-09-18
CUST1008David MartinezProduct warranty focusedPhoneProduct support reminders2024-09-23
CUST1009Patricia AndersonOccasional profile updatesEmailNo promotional emails2024-09-30
CUST1010Daniel ThomasMobile app inquiriesSMSStandard response time2024-10-02
Inquiry IdCustomer IdCustomer NameDateInquiry TypeDetails
INQ001CUST1001John Smith2024-09-10Technical SupportIssue with internet connectivity
INQ002CUST1002Susan Lee2024-09-12Billing InquiryQuestion about recent charges on invoice #4532
INQ003CUST1003Mary Johnson2024-09-15Account ManagementRequest for account suspension due to relocation
INQ004CUST1004Robert Brown2024-09-18Product InquiryInquiry about the compatibility of new device model with existing setup
INQ005CUST1005Emily Davis2024-09-20Technical SupportUnable to log into the online portal
INQ006CUST1006Michael Wilson2024-09-22Service UpgradeRequest for upgrade to premium plan
INQ007CUST1007Jessica Taylor2024-09-25Billing InquiryRequest for explanation of late fees applied
INQ008CUST1008David Martinez2024-09-28Product InquiryQuestions regarding warranty and support options for Product Z
INQ009CUST1009Patricia Anderson2024-10-01Account ManagementRequest to update contact information
INQ010CUST1010Daniel Thomas2024-10-03Technical SupportIssue with mobile app performance on Android

Deliverable Example

Sample output delivered by the Service Inquiry Follow-Up Agent:

Follow-Up Message from Radeon Communications




Hello Susan,


We appreciate you reaching out with your recent billing question regarding invoice #4532. Thank you for trusting Zenith Communications to provide clarity on this matter. As part of our commitment to transparent and reliable service, we want to ensure that every charge is clear and matches your expectations.


Here’s what we’ve done so far:


    

  • 

    We reviewed the charges listed on your invoice and cross-checked them with your recent transactions to confirm their accuracy.
    

    • 

  • 

    An adjustment has been applied for any discrepancies, and a summary of your current balance is now updated in your account portal for easy access.
    

    • 



What’s next:


    

  • 

    If you’d like further details about specific charges, you can view an itemized breakdown directly through our paperless billing portal.
    

    • 

  • 

    We’re here to walk you through any details if needed. Feel free to reply to this message or contact our billing support team at your convenience.
    

    • 



Your satisfaction matters to us, and we’re dedicated to providing a smooth billing experience. Please let us know if you’re fully satisfied with the resolution or if there’s anything more we can assist with. Our goal is to make sure every part of your interaction with Zenith Communications is as seamless as possible.


Warm regards,

Zenith Communications Customer Care Team

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