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Agents Entitlement and Warranty Intelligence Agent
Entitlement and Warranty Intelligence Agent Icon

Entitlement and Warranty Intelligence Agent

Validates service entitlement and warranty coverage by interpreting complex data and contract policies.

Validating customer entitlement and warranty status is often a time-consuming, error-prone process involving manual contract reviews, fragmented data sources, and inconsistent policy interpretations. These inefficiencies delay service delivery, increase operational costs, and reduce customer satisfaction.

The Entitlement and Warranty Intelligence Agent automates the end-to-end validation process by intelligently orchestrating real-time eligibility and warranty checks. It integrates structured data from OEM warranty systems, customer and asset records, and service databases with unstructured data such as scanned contracts, third-party certificates, and supplier communications. Using LLMs, the agent interprets contractual terms, applies policy logic, and cross-verifies warranty coverage across harmonized data sets. It manages the full validation workflow—from data ingestion to decision generation—while maintaining a secure, immutable audit trail for compliance and traceability.

By automating these critical validation steps, the agent eliminates manual effort, reduces turnaround time, and ensures consistent, audit-ready results. Organizations gain faster service eligibility verification, improved accuracy, and enhanced operational efficiency, resulting in better customer experiences and optimized service delivery.

Accuracy
TBD

Speed
TBD

Input Data Set

Sample of data set required for Entitlement and Warranty Intelligence Agent:

Service Request Log Entry


    

  • Request ID: SR-IC-20240521-001
    • 

  • Customer Name: InnovateCorp
    • 

  • Customer ID: 8923-A45
    • 

  • Contact Person: Jane Doe
    • 

  • Contact Email: jane.doe@innovatecorp.com
    • 

  • Date of Request: 2024-05-21
    • 





Asset Information


    

  • Product Name: QuantumLeap QL-500 Server
    • 

  • Serial Number: QL500-SN-987654321
    • 

  • Location: InnovateCorp Data Center - West Wing
    • 





Issue Description


Subject: Critical Failure - QuantumLeap QL-500 Server


The server with serial number QL500-SN-987654321 is experiencing intermittent power failures and is unable to boot consistently. This is impacting our primary data analytics pipeline, causing significant disruption to our operations. We require urgent on-site technical support to diagnose and resolve the issue as per our service agreement.




Attached Document References for Interpretation:


    

  • InnovateCorp_Service_Agreement_2023.pdf
    • 

  • Purchase_Receipt_QL500_Order_774-B.pdf
    •

Deliverable Example

Sample output delivered by the Entitlement and Warranty Intelligence Agent:

Entitlement & Warranty Validation Report






Field
Value






Request ID
SR-IC-20240521-001




Customer ID
8923-A45




Asset Serial Number
QL500-SN-987654321




Validation Status
VALIDATION COMPLETE




Final Decision
APPROVED - ON-SITE SERVICE




Decision Date
2024-05-21T10:05:14Z








1. Entitlement Validation


The agent analyzed the customer's service contract against the service request.






Criteria
Status
Details
Data Source






Contract Status
Active
Contract MSA-IC-2023 is active until 2025-12-31.
Internal Contract Database




Service Level
Premium
Entitled to "Premium On-Site Support" with a 24-hour response time for critical hardware.
InnovateCorp_Service_Agreement_2023.pdf




Covered Asset
Covered
Asset class "Data Center Hardware" is included under the current service level agreement.
InnovateCorp_Service_Agreement_2023.pdf




Overall Entitlement
ELIGIBLE
The customer is fully entitled to the requested on-site service.
N/A






2. Warranty Validation


The agent cross-referenced internal and external databases for warranty status.






Criteria
Status
Details
Data Source






Purchase Date
2023-01-15
Verified from internal asset inventory.
Internal Asset Inventory




OEM Warranty Period
3 Years
Standard manufacturer warranty for QL-500 series servers.
External OEM Warranty Database




Warranty Expiration
2026-01-14
Calculated based on purchase date and warranty period.
System Calculation




Current Warranty Status
UNDER WARRANTY
The asset is within the active manufacturer warranty period.
External OEM Warranty Database






3. Immutable Audit Log


A log of all validation steps performed by the system.


    

  • 2024-05-21T10:05:01Z - TRIGGER: New service request SR-IC-20240521-001 ingested.
    • 

  • 2024-05-21T10:05:02Z - ACTION: Initiated Entitlement and Warranty validation workflow.
    • 

  • 2024-05-21T10:05:05Z - DATA_QUERY: Retrieved customer record 8923-A45 and contract MSA-IC-2023 from internal database.
    • 

  • 2024-05-21T10:05:07Z - DOCUMENT_INTERPRETATION: Extracted "Premium On-Site Support" clause from InnovateCorp_Service_Agreement_2023.pdf. Match confirmed.
    • 

  • 2024-05-21T10:05:10Z - DATA_QUERY: Retrieved asset QL500-SN-987654321 details from internal inventory. Purchase date: 2023-01-15.
    • 

  • 2024-05-21T10:05:12Z - EXTERNAL_API_CALL: Checked serial number QL500-SN-987654321 against OEM Warranty Database. Result: Warranty active, expires 2026-01-14.
    • 

  • 2024-05-21T10:05:13Z - DECISION_LOGIC: Entitlement: ELIGIBLE. Warranty: UNDER WARRANTY. Final Decision: APPROVED.
    • 

  • 2024-05-21T10:05:14Z - ACTION: Generated final report and triggered dispatcher for on-site technician assignment.
    •

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