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Agents Post-Service Survey Agent

Post-Service Survey Agent

Automatically sends customized post-service surveys based on the specific service received.

About the Agent

The Post-Service Survey Agent enhances customer feedback collection by sending personalized surveys after service completion. Utilizing generative AI, it tailors surveys to match specific services and customer attributes like service history or location, ensuring relevance. This approach boosts response rates and provides actionable insights into service quality, timeliness, and satisfaction. This enables organizations to identify trends and areas for improvement, driving continuous service enhancement and a more responsive strategy to meet customer needs precisely.

Accuracy
TBD

Speed
TBD

Input Data Set

Sample of data set required for Post-Service Survey Agent:

customer_idcustomer_namelocationaccount_typeservice_history
CUST001Anna RobertsNew YorkPremiumFood Delivery: 5 orders; Streaming Subscription: 2 months
CUST002Ben TurnerCaliforniaBasicRide-Sharing: 3 rides; Food Delivery: 1 order
CUST003Clara JohnsonTexasEnterpriseOnline Tutoring: 10 sessions; Streaming Subscription: 6 months
CUST004David WilsonFloridaStandardFood Delivery: 2 orders; Ride-Sharing: 2 rides
CUST005Ella BrownNew YorkPremiumStreaming Subscription: 1 year; Food Delivery: 3 orders
CUST006Fred ClarkCaliforniaEnterpriseOnline Tutoring: 5 sessions; Ride-Sharing: 2 rides
CUST007Gina LewisTexasBasicFood Delivery: 1 order; Streaming Subscription: 1 month
CUST008Henry AdamsFloridaStandardRide-Sharing: 2 rides; Food Delivery: 2 orders
CUST009Isla MooreNew YorkPremiumStreaming Subscription: 6 months; Ride-Sharing: 3 rides
CUST010Jack WhiteCaliforniaEnterpriseOnline Tutoring: 15 sessions; Streaming Subscription: 1 year
service_idcustomer_idservice_typecompletion_datespecial_notes
SVC3001CUST001Food Delivery2024-01-15Delivery was on time; customer requested extra sauce
SVC3002CUST002Ride-Sharing2024-01-17Minor delay due to traffic
SVC3003CUST003Streaming Subscription2024-01-20Customer upgraded to HD plan
SVC3004CUST004Food Delivery2024-01-22Delayed due to incorrect address
SVC3005CUST005Streaming Subscription2024-01-25No issues reported
SVC3006CUST006Online Tutoring2024-01-30Requested personalized session on advanced topics
SVC3007CUST007Food Delivery2024-02-02Order completed; feedback on food quality expected
SVC3008CUST008Ride-Sharing2024-02-05Driver assisted with luggage
SVC3009CUST009Streaming Subscription2024-02-10Customer inquired about family plan options
SVC3010CUST010Online Tutoring2024-02-15Customer requested follow-up resources

Deliverable Example

Sample output delivered by the Post-Service Survey Agent:

Hey Anna! 🍕 How Did We Do?


Service Type: Food Delivery

Completion Date: January 15, 2024  


Hi Anna! We hope your recent order was delicious and delightful. As a Premium member in the Big Apple, your feedback is golden to us! We’d love to hear about your experience—it helps us keep bringing the best to your doorstep (with extra sauce on the side!). 🥫




Quick and Fun Feedback! 🎉


    

  1. 

    How did the food taste?
    
Did it make you do a little happy dance? 💃🕺
    

      

    • [ ] Loved it! Best meal ever! 😍
      • 

    • [ ] It was great, but I’d tweak a thing or two. 😊
      • 

    • [ ] It could have been better. Let’s chat next time! 😅
      • 

    

    2. 

  2. 

    Delivery Vibes 🚗💨
    
Was your delivery on time, and did our driver make you feel like royalty?
    

      

    • [ ] Perfectly on time! Made my day! 👑
      • 

    • [ ] It was fine, but there’s room for improvement. 🕰️
      • 

    • [ ] A bit late; maybe next time we can avoid delays. 🙏
      • 

    

    3. 

  3. 

    Extra Sauce - Just Right? 😋
    
You asked for extra sauce—great choice! How’d we do?
    

      

    • [ ] Just right! You nailed it! 👌
      • 

    • [ ] A little too much, but still tasty! 🍲
      • 

    • [ ] Needed more! Let’s double it next time! 😋
      • 

    

    4. 

  4. 

    Would You Recommend Us to a Friend?
    
If you had a friend who loves great food, would you tell them about us?
    

      

    • [ ] Absolutely! 🥳
      • 

    • [ ] Maybe, depends on the order! 😄
      • 

    • [ ] Not sure yet—I’ll give it another try. 😊
      • 

    

    5. 

  5. 

    Anything Fun You’d Like to Add?
    
We’d love to hear any extra thoughts, a fun story, or even a joke! (Totally optional but always appreciated.)  
    

    Feel free to type below if something comes to mind:  
    

    [Your thoughts here]
    

    6. 





A Little Thank-You! 🎁


As a thank you for being so wonderful, we’ll add a special “Anna’s Favorite” discount to your next order. You’re the reason we love what we do, and we can’t wait to serve you again!


With extra toppings,

Your Food Delivery Team 🍕💛