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Agents Follow-Up Reminder Agent

Follow-Up Reminder Agent

Transforms customer support with automated follow-up reminders – boosting efficiency and response times.

About the Agent

The Follow-Up Reminder Agent uses generative AI to automate follow-up reminders for technical support teams, eliminating manual tracking and freeing up time for issue resolution. The agent schedules and sends timely reminders, ensuring prompt attention to customer inquiries and improving customer satisfaction. Seamless integration with existing enterprise systems enables a tailored approach based on individual ticket timelines and requirements. A human feedback loop allows support staff to provide input, continuously refining reminder timing and content and ensuring alignment with evolving customer needs and support protocols. By automating this critical function, the agent strengthens customer relationships, improves service standards, and enhances the overall efficiency of technical support operations.

Accuracy
TBD

Speed
TBD

Input Data Set

Sample of data set required for Follow-Up Reminder Agent:

Ticket IDSupport Agent IDSupport Agent NameSupport Agent EmailIssue CategoryTicket StatusPriorityDate CreatedIssue Description
TKT-009042-8Emily Johnsonemily.johnson@valantir.comAccount ManagementResolvedLow10/4/2024Customer requested updates to their account information, including address and payment details.
TKT-001233-3Ava Harrisava.harris@valantir.comTechnical ErrorPendingHigh10/4/2024User reported a system malfunction preventing access to core features.
TKT-472445-6Alex Smithalex.smith@valantir.comProduct IssueResolvedHigh11/13/2024Customer encountered issues with product performance or compatibility.
TKT-212556-8Graeme Dennisalex.smith@valantir.comTechnical ErrorIn ProgressHigh11/13/2024User reported a system malfunction preventing access to core features.
TKT-913239-8Jane Smithjane.smith@valantir.comGeneral InquiryClosedHigh11/13/2024User reached out with general questions regarding product features and services.
TKT-884927-2Roxxy Taylorjane.taylor@valantir.comTechnical ErrorResolvedMedium11/13/2024User reported a system malfunction preventing access to core features.
TKT-366675-4John Leejohn.lee@valantir.comProduct IssueIn ProgressCritical11/13/2024Customer encountered issues with product performance or compatibility.
TKT-105690-9Chris Smithchris.smith@valantir.comProduct IssueClosedHigh11/13/2024Customer encountered issues with product performance or compatibility.
TKT-503922-5Zarrev Smithalex.smith@valantir.comBillingPendingLow11/13/2024Customer reported discrepancies in the billing statement, including incorrect charges and missing payment records.

Deliverable Example

Sample output delivered by the Follow-Up Reminder Agent:

Follow-Up Reminder: Request for Additional Information on Ticket [TKT-0012]


Dear Ava Harris,


We hope this message finds you well. We are following up on your support ticket [TKT-0012] regarding the issue categorized as "Technical Error." To better assist you, could you please provide more details about the specific issue you encountered?


Any additional information, such as the steps leading to the error, screenshots, or error messages, would be immensely helpful in resolving the matter quickly and effectively.


Feel free to reply to this email or contact us at your earliest convenience. We are here to help and ensure your concerns are addressed promptly.


Thank you for your cooperation, and we look forward to your response.


Best regards,

Technical Support Team

Valantir