Technical Issue Resolution Agent | AI Agents for Technical Support

The Technical Issue Resolution Agent, developed by ZBrain, addresses a major challenge in customer support: the time and effort users spend resolving technical problems. Many customers struggle to navigate product documentation or accurately describe their issues, leading to unnecessary support tickets and prolonged resolution times. This agent streamlines the process by allowing users to upload screenshots alongside their queries and instantly receive guided, context-specific troubleshooting steps.

The agent leverages product documentation as a structured knowledge base and combines it with intelligent image analysis. By examining user-provided screenshots and query information, it identifies potential errors and cross-references relevant documentation to suggest the most accurate resolution paths. Instead of generic advice, it delivers precise, tailored guidance that matches the user’s situation, reducing confusion and repeat inquiries.

The outcome is a measurable improvement in efficiency, as users achieve faster and more autonomous issue resolution, while support teams handle fewer repetitive inquiries. This enhances overall customer satisfaction, allows support personnel to concentrate on complex or high-priority cases, and optimizes operational workflows. By proactively addressing technical challenges at the point of occurrence, the Technical Issue Resolution Agent elevates both the end-user experience and the effectiveness of support operations.

Accuracy
TBD

Speed
TBD

Input Data Set

Sample of data set required for Technical Issue Resolution Agent:

User Query

User ID: EMP-10234
Timestamp: 2025-08-18 10:42:15 UTC
Product: AcmeCloud Analytics Platform v5.2
Issue Type: Dashboard Rendering Error

Description:
While loading the Q3 sales dashboard, several widgets fail to render, and some charts display a blank screen.

Environment:

Parameter	Value
Browser	Chrome 118.0.5993.89
Operating System	Windows 11 Pro 22H2
Screen Resolution	2560x1440

Attachments:

File Name	Type	Size (KB)	URL
dashboard_error_screenshot.png	image/png	482	www.storage/uploads/dashboard_error_screenshot.png

Deliverable Example

Sample output delivered by the Technical Issue Resolution Agent:

User ID: EMP-10234

Timestamp: 2025-08-18 10:42:35 UTC

Resolution ID: RES-89421

Issue Summary:

Dashboard widgets are not rendering in the AcmeCloud Analytics Platform. Blank charts and missing components detected in the Q3 sales dashboard.

Analysis & Suggested Actions:

Step	Action	Expected Outcome
1	Clear browser cache and refresh the dashboard	Widgets reload correctly
2	Verify internet connectivity and firewall settings	Dashboard assets load without timeout errors
3	Check user permissions for Q3 sales dashboard	Ensure access to all widgets
4	Compare with documentation for widget rendering troubleshooting	Identify specific configuration issues
5	If issue persists, capture browser console logs and submit to IT support	Technical team investigates underlying error

Notes:

Image analysis detected missing chart components consistent with known rendering issue ACME-2025-07.
Recommended resolution is typically completed within 10–15 minutes using the above steps.

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