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Agents Technical Issue Resolution Agent
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Technical Issue Resolution Agent

Empowers users to solve technical problems faster with image-based diagnostics and context-aware, step-by-step troubleshooting guidance.

The Technical Issue Resolution Agent, developed by ZBrain, addresses a major challenge in customer support: the time and effort users spend resolving technical problems. Many customers struggle to navigate product documentation or accurately describe their issues, leading to unnecessary support tickets and prolonged resolution times. This agent streamlines the process by allowing users to upload screenshots alongside their queries and instantly receive guided, context-specific troubleshooting steps.

The agent leverages product documentation as a structured knowledge base and combines it with intelligent image analysis. By examining user-provided screenshots and query information, it identifies potential errors and cross-references relevant documentation to suggest the most accurate resolution paths. Instead of generic advice, it delivers precise, tailored guidance that matches the user’s situation, reducing confusion and repeat inquiries.

The outcome is a measurable improvement in efficiency, as users achieve faster and more autonomous issue resolution, while support teams handle fewer repetitive inquiries. This enhances overall customer satisfaction, allows support personnel to concentrate on complex or high-priority cases, and optimizes operational workflows. By proactively addressing technical challenges at the point of occurrence, the Technical Issue Resolution Agent elevates both the end-user experience and the effectiveness of support operations.

Accuracy
TBD

Speed
TBD

Input Data Set

Sample of data set required for Technical Issue Resolution Agent:

User ID: EMP-10234

Timestamp: 2025-08-18 10:42:15 UTC

Product: AcmeCloud Analytics Platform v5.2

Issue Type: Dashboard Rendering Error  


Description:

While loading the Q3 sales dashboard, several widgets fail to render, and some charts display a blank screen.


Environment:






Parameter
Value






Browser
Chrome 118.0.5993.89




Operating System
Windows 11 Pro 22H2




Screen Resolution
2560x1440






Attachments:






File Name
Type
Size (KB)
URL






dashboard_error_screenshot.png
image/png
482
www.storage/uploads/dashboard_error_screenshot.png

Deliverable Example

Sample output delivered by the Technical Issue Resolution Agent:

User ID: EMP-10234 


Timestamp: 2025-08-18 10:42:35 UTC  


Resolution ID: RES-89421  


Issue Summary:  


Dashboard widgets are not rendering in the AcmeCloud Analytics Platform. Blank charts and missing components detected in the Q3 sales dashboard.


Analysis & Suggested Actions:






Step
Action
Expected Outcome






1
Clear browser cache and refresh the dashboard
Widgets reload correctly




2
Verify internet connectivity and firewall settings
Dashboard assets load without timeout errors




3
Check user permissions for Q3 sales dashboard
Ensure access to all widgets




4
Compare with documentation for widget rendering troubleshooting
Identify specific configuration issues




5
If issue persists, capture browser console logs and submit to IT support
Technical team investigates underlying error






Notes:  


    

  • Image analysis detected missing chart components consistent with known rendering issue ACME-2025-07.  
    • 

  • Recommended resolution is typically completed within 10–15 minutes using the above steps.
    •

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