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Agents Inquiry Resolution Agent
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Inquiry Resolution Agent

Generates personalized resolution summaries and delivers timely notifications to efficiently close accounts payable inquiries.

About the Agent

Managing supplier and stakeholder inquiries in accounts payable can be time-consuming and prone to delays. Manual tracking, repeated communications, and inconsistent follow-ups often slow resolution, increase operational costs, and reduce overall productivity.

The Inquiry Resolution Agent addresses these challenges by analyzing inquiry records, resolution logs, specialist notes, user profiles, and supplier contact data to generate clear, actionable resolution summaries. These summaries are automatically delivered to the relevant stakeholders, accompanied by links to supporting documentation or dashboards for immediate review and closure.

By providing complete contextual information and automating the final communication step, the agent accelerates inquiry resolution, reduces manual workload, and ensures consistent, accurate messaging. This streamlined approach enhances stakeholder satisfaction and improves operational transparency within accounts payable operations.

Accuracy
TBD

Speed
TBD

Input Data Set

Sample of data set required for Inquiry Resolution Agent:

Inquiry Resolution Record


    

  • Inquiry ID: INQ-73491
    • 

  • Date Received: 2024-03-14
    • 

  • Status: Resolved / Pending Notification
    • 

  • Assigned Specialist: Sarah Jenkins
    • 



Requester Information:


    

  • Company: Quantum Dynamics Inc.
    • 

  • Contact Name: David Chen
    • 

  • Contact Email: d.chen@quantumdynamics.com
    • 

  • Inquiry Channel: Supplier Portal
    • 



Inquiry Details:


    

  • Subject: Status of Invoice QD-INV-8812
    • 

  • Original Message: "We are checking on the payment status for our invoice QD-INV-8812 for $15,250. Our records show it was submitted 35 days ago and is now past due. Please provide an update."
    • 



Associated Documents:


    

  • Invoice Number: QD-INV-8812
    • 

  • Purchase Order: PO-IC-2024-567
    • 

  • Amount: $15,250.00
    • 



Resolution Log & Specialist Notes:


    

  • 2024-03-14: Initial review by S. Jenkins. Invoice found in system but on hold. Hold Reason: QTY_MISMATCH.
    • 

  • 2024-03-15: Contacted InnovateCorp receiving department (Ref: Warehouse Ticket T-9811). They confirmed the delivery of 50 units, matching the PO. The receiving document was updated.
    • 

  • 2024-03-15: System hold on invoice QD-INV-8812 was manually released by S. Jenkins.
    • 

  • 2024-03-16: Invoice successfully passed 3-way match validation. Status updated to 'Approved for Payment'.
    • 

  • Final Note from Specialist: The initial discrepancy was due to a clerical error at goods receiving which has now been rectified. The invoice is fully approved and is scheduled for the next payment cycle.
    • 



Actionable Data:


    

  • Payment Status: Scheduled
    • 

  • Scheduled Payment Date: 2024-03-22
    • 

  • Payment Dashboard Link: https://innovatecorp.portal/supplier/payments/status?invoice=QD-INV-8812
    •

Deliverable Example

Sample output delivered by the Inquiry Resolution Agent:

Subject: Resolution for Your Inquiry Regarding Invoice QD-INV-8812


To: David Chen, Quantum Dynamics Inc.
From: InnovateCorp Accounts Payable
Date: March 16, 2024
Inquiry Reference: INQ-73491


Dear David Chen,


Thank you for your recent inquiry regarding the payment status of invoice QD-INV-8812 for $15,250.00. We have completed our review and are pleased to provide you with the following resolution summary.




Resolution Summary


Our investigation found that the invoice was temporarily placed on hold due to a quantity discrepancy between the invoice and the initial goods receipt record associated with purchase order PO-IC-2024-567.


We have since worked with our receiving department to verify the delivery details. They have confirmed the correct quantity was received, and the associated records have been updated. The hold has been removed, and the invoice has been fully approved for payment.


Payment Status






Invoice Number
Amount
Status
Scheduled Payment Date






QD-INV-8812
$15,250.00
Approved
March 22, 2024






The payment is scheduled for our next processing cycle on March 22, 2024.


Supporting Links


You can view the real-time status of this invoice and other pending payments by visiting our Supplier Payment Portal:





We apologize for any inconvenience this delay may have caused. We appreciate your partnership.


Sincerely,
The InnovateCorp Accounts Payable Team


How did we do? Please take a moment to provide feedback on this resolution:

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