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Agents Product Review Analysis Agent
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Product Review Analysis Agent

Extracts structured insights from diverse platforms to analyze product sentiment and feedback, enabling informed product improvements.

About the Agent

ZBrain's Product Review Analysis Agent enables enterprises to extract structured insights from large volumes of third-party software reviews across various platforms, including G2, Capterra, as well as the Play Store/App Store.

Manually tracking customer suggestions and sentiment across these sources is time-consuming and inconsistent, leaving product, marketing, and CX teams without a reliable view of what users value or struggle with. Without systematic analysis, organizations risk missing opportunities in product roadmap planning, messaging, and experience design.

The agent automates the collection and interpretation of reviews to identify sentiment trends, recurring themes, feature-level feedback, and pain points. It segments insights by product modules, user roles, and use cases, enabling teams to prioritize improvements, align communication, and respond directly to real customer experiences.

Accuracy
TBD

Speed
TBD

Input Data Set

Sample of data set required for Product Review Analysis Agent:

Analyze customer reviews collected from G2, Capterra, and TrustRadius within this quarter (Q3).


Requirements


    

  1. 

    Timeframe: Limit the analysis to reviews posted within the specified quarter.
    

    2. 

  2. 

    Key Themes & Topics:
    

      

    • Extract the most common topics mentioned (e.g., product features, ease of use, customer support).
      • 

    • Flag frequently mentioned pain points or praises.
      • 

    

    3. 

  3. 

    Quantitative Insights:
    

      

    • Calculate average ratings per platform.
      • 

    • Track any notable rating changes compared to the previous quarter.
      • 

    

    4.

Deliverable Example

Sample output delivered by the Product Review Analysis Agent:

Analysis Period: 2025-Q3

Platforms Covered: G2, Capterra, TrustRadius

Total Reviews: 325  


Key Themes


1. Reporting & Analytics


    

  • Mentions: 148  
    • 

  • Common Phrases: saves time, easy to customize, clear dashboards  
    • 

  • Top Positive Quote: "The reporting module is fantastic and saves our team hours each week."  
    • 

  • Top Negative Quote: "Reports load slowly during peak hours."  
    • 



2. User Management & Permissions


    

  • Mentions: 87  
    • 

  • Common Phrases: too many steps, confusing interface, time-consuming setup  
    • 

  • Top Positive Quote: "Permissions are granular and flexible once configured."  
    • 

  • Top Negative Quote: "Setting up new user permissions is cumbersome."  
    • 



3. Onboarding Experience


    

  • Mentions: 54  
    • 

  • Common Phrases: outdated tutorials, missing integration guidance, steep learning curve  
    • 

  • Top Positive Quote: "Customer support during onboarding was responsive."  
    • 

  • Top Negative Quote: "Onboarding tutorials feel outdated."  
    • 





Feature Request Summary






Feature Request
Request Count
Example Quote






Two-way CRM Sync
19
"CRM sync is one-way only, which limits our ability to update customer data seamlessly."




Onboarding Tutorial Refresh
12
"The onboarding tutorials do not cover key integrations we use."








Sentiment Analysis


Overall Sentiment Score: 0.76

Sentiment Distribution


    

  • Positive: 61.5%  
    • 

  • Neutral: 24.0%  
    • 

  • Negative: 14.5%  
    • 



Priority Recommendations


    

  1. Simplify user permissions workflow to reduce admin time.  
    2. 

  2. Refresh onboarding tutorials with updated integration guidance.  
    3. 

  3. Expand CRM integration to support two-way sync.  
    4.

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