ZBrain
Log in
Book a demo
Book a demo
Agents Trade Exception Resolution Agent
Trade Exception Resolution Agent Icon

Trade Exception Resolution Agent

Provides AI-powered root cause analysis and remediation guidance to resolve trade exceptions accurately and compliantly.

Trade exception handling often becomes slow and error-prone due to distributed data, unclear root causes, and inconsistent communication between sales, operations, risk, and compliance teams. Resolving exceptions typically requires reviewing logs, emails, regulatory documents, and past cases—making the process resource-intensive and vulnerable to oversight. As volumes increase, delays can compound operational risk and undermine the quality of trade execution workflows.

The Trade Exception Resolution Agent centralizes exception analysis and remediation support through an AI-driven, context-aware workflow. Ingesting trade request data, compliance reports, audit logs, historical resolutions, regulatory requirements, and unstructured content such as chat transcripts or case notes, the agent applies retrieval-augmented LLM reasoning to pinpoint underlying issues with high accuracy. It evaluates financial, regulatory, and operational impact, synthesizes findings into clear explanations, and generates tailored remediation guidance optimized for the exception type, regulatory conditions, and institutional policies. Role-specific summaries and resolution steps are automatically shared with the right stakeholders, ensuring everyone understands what must be done and why.

This agent improves both process and employee productivity by eliminating manual investigation, reducing resolution latency, and promoting consistent, compliant decision-making. By organizing exception data, clarifying corrective actions, and maintaining complete audit trails, the Trade Exception Resolution Agent ensures controlled, timely, and outcome-driven exception handling across the trade lifecycle. The result is faster resolution, higher operational reliability, and reduced risk exposure for the organization.

Accuracy
TBD

Speed
TBD

Input Data Set

Sample of data set required for Trade Exception Resolution Agent:

Exception Case Details: TE-4591-2023


Date Flagged: 2023-10-26 14:30 UTC
Trade ID: APX-2023-95112
Client Name: Quantum Dynamics GmbH
Destination Country: Veridia
Product Details: 1x 'Helios' HPC Cluster (Model H-7500)
Associated Value: $1,250,000 USD




Triggering Alert:
Pre-trade compliance check failed.
Alert Code: C-007
Description: High-Risk Jurisdiction - Incomplete Client Due Diligence.




Initial Triage Notes (Analyst: J. Doe):
The automated screening system flagged this transaction due to the destination country, Veridia, being on our internal "Technology Export Watchlist" (updated last month). The client, Quantum Dynamics, is a new entity with no prior trade history with InnovateCorp. Standard KYC checks were performed, but the system indicates that the Enhanced Due Diligence (EDD) protocol required for watchlist countries was not completed prior to the trade request submission. The sales team notes the client is eager to proceed to meet a Q4 project deadline. Requesting automated analysis for root cause, impact, and next steps.

Deliverable Example

Sample output delivered by the Trade Exception Resolution Agent:

Trade Exception Resolution Analysis: TE-4591-2023


This report provides an automated analysis of the flagged compliance exception for Trade ID APX-2023-95112. The findings are generated by synthesizing the case notes with internal risk policies and external regulatory data.




1. Executive Summary


The trade request for Quantum Dynamics GmbH has been flagged for a critical compliance failure: incomplete Enhanced Due Diligence (EDD) for a new client in a high-risk jurisdiction (Veridia). The root cause is a process gap where the recently updated country risk classification was not followed with the required level of client verification. The recommended immediate action is to place the trade on hold and initiate the mandatory EDD protocol.




2. Automated Root Cause Analysis


    

  • 

    Primary Cause: Process Adherence Failure. The standard operating procedure requires the EDD protocol (Policy 4.2.1) for all new clients in jurisdictions on the "Technology Export Watchlist." This step was bypassed before the trade was submitted for approval.
    

    • 

  • 

    Contributing Factors:
    

      

    • Recent Regulatory Update: Veridia was added to the watchlist on 2023-09-15 following external regulatory bulletin REG-NTC-2023-08B. The pre-trade workflow may not have been fully updated to enforce this new requirement automatically.
      • 

    • New Client Onboarding: As a new client, Quantum Dynamics has no established compliance history, inherently increasing its risk profile and making the EDD requirement critical.
      • 

    

    • 





3. Business Impact Assessment






Impact Area
Risk Level
Details






Regulatory Risk
High
Potential violation of international export control laws (Ref: EAR Section 744.1). Proceeding without full diligence could result in significant fines and sanctions.




Financial Impact
Medium
Immediate delay in recognizing $1.25M in revenue. Long-term risk includes financial penalties and potential loss of export licenses if a violation occurs.




Reputational Risk
Medium
A compliance breach could damage InnovateCorp's reputation as a responsible global technology partner.




Operational Impact
Low
The trade is stalled, requiring ~10-15 hours of compliance team effort to resolve. No other business units are immediately affected.








4. Recommended Corrective Actions


Phase 1: Immediate Containment (Next 24 Hours)


    

  1. Halt Transaction: Place an immediate and formal hold on Trade ID APX-2023-95112. Notify the sales and logistics teams.
    2. 

  2. Initiate EDD Protocol: Formally trigger the Enhanced Due Diligence workflow. Assign to Compliance Officer for oversight.
    3. 

  3. Client Communication: Sales team to inform Quantum Dynamics that the shipment is under a standard compliance review and further documentation is required, providing a revised timeline.
    4. 



Phase 2: Resolution (Next 3-5 Business Days)


    

  1. Request Documentation: Obtain and verify the following from Quantum Dynamics: End-User Certificate, detailed business registration documents, and a statement on the intended use of the HPC Cluster.
    2. 

  2. Screening: Conduct comprehensive screening of all associated parties against international sanctions and politically exposed persons (PEP) lists.
    3. 

  3. Approval: Upon successful completion of EDD, the assigned Compliance Officer can approve the removal of the hold.
    4. 



Phase 3: Systemic Improvement (Long-Term)


    

  1. Workflow Automation: Submit a change request to IT to ensure the pre-trade compliance workflow automatically gates any transaction involving a watchlist country until the EDD task is marked as complete.
    2.

Related Agents

Returns Self-Service Intelligence Agent

Enables secure, real-time customer access to return status details, decisions, and explanations to drive inquiry reduction.

Returns Logistics Optimization Agent

Optimizes return processing by automating carrier recommendation, shipping label generation, and pickup coordination.

Returns Engagement Agent

Automates milestone tracking, personalized messaging, and proactive customer notifications to optimize returns communication and satisfaction.

Returns Eligibility Intelligence Agent

Automatically evaluates return requests across policies and fraud indicators, routing complex cases to human specialists.

Returns Defect Adjudication Agent

Automates condition assessment, defect identification, and disposition recommendations for returned items using advanced AI and data fusion.

Order System Orchestration Agent

Executes atomic, real-time updates across order and financial systems, ensuring synchronized order consolidation and auditability.