Dispute Case Routing Agent

S.No
case_id
routed_at
assigned_team
workflow_id
exception_flag
exception_reason
priority
description
contact
status
attachments




1
d7f9e2c8-2a47-4b6a-b0c1-8a7c41f9b99a
2025-09-16T10:35:45Z
Billing Disputes Team
WF-BILLING-001
false
-
Urgent
Customer reports an unexpected billing charge of $299.99 for subscription service renewal that was not authorized.
Email: jane.doe@fastmail.com | Phone: +1-202-555-0176
Notification sent to Billing Disputes Team
www.enterprise-docs.com/dispute_attachments/d7f9e2c8_invoice.pdf, www.enterprise-docs.com/dispute_attachments/screenshot_09-16-2025.png


2
a5b8c3d9-1f22-4c77-bf23-5f8d7a1d3e45
2025-09-15T14:21:05Z
Service Reliability Team
WF-SERVICE-002
true
Intermittent outage pattern detected; requires human review.
Standard
Customer claims service outage between 2025-09-14 08:00 and 2025-09-14 14:00, causing interruption to business operations.
Email: john.smith@outlook.com | Phone: +1-303-555-0221
Notification sent to Service Reliability Team
www.enterprise-docs.com/dispute_attachments/log_09-14-2025.txt


3
f12d7e33-6a4e-4532-b91b-1f2c5e6d9abc
2025-09-16T09:51:10Z
Fraud Prevention Team
WF-FRAUD-005
false
-
Critical
Customer reports a fraudulent charge of $150.00 on her credit card, not recognized by the customer.
Email: alice.brown@gmail.com | Phone: +1-415-555-0182
Notification sent to Fraud Prevention Team
www.enterprise-docs.com/dispute_attachments/credit_card_statement.pdf


4
2c1e5f47-8df4-4a90-9b2c-01c0aaf12345
2025-09-16T12:15:30Z
Billing Disputes Team
WF-BILLING-002
false
-
High
Customer disputes double billing on invoice for cloud storage subscription.
Email: mark.lee@yahoo.com | Phone: +1-212-555-0199
Notification sent to Billing Disputes Team
www.enterprise-docs.com/dispute_attachments/invoice_double_charge.pdf


5
b3e71af0-334c-4978-8c67-3ff01dd71234
2025-09-16T11:42:05Z
Compliance Review Team
WF-COMPLIANCE-003
true
Discrepancy in regulatory reporting; requires compliance review.
High
Report of missing regulatory compliance fee refund on closed transaction.
Email: sarah.khan@protonmail.com | Phone: +1-646-555-0135
Notification sent to Compliance Review Team
www.enterprise-docs.com/dispute_attachments/regulatory_discrepancy.pdf


6
c4d91e21-7f8b-4d7c-bf0a-6f12c2c12345
2025-09-16T13:25:10Z
Fraud Prevention Team
WF-FRAUD-006
false
-
Critical
Fraudulent charge of $950.00 flagged by customer on their debit card.
Email: tom.harris@icloud.com | Phone: +1-310-555-0198
Notification sent to Fraud Prevention Team
www.enterprise-docs.com/dispute_attachments/debit_card_charge.pdf


7
d5a12b34-9f76-43f1-a789-99aa56d81234
2025-09-16T08:30:45Z
Technical Investigation Team
WF-TECH-004
false
-
Standard
Technical issue: Payment gateway rejected valid card leading to failed subscription renewal.
Email: emma.white@zoho.com | Phone: +1-408-555-0107
Notification sent to Technical Investigation Team
www.enterprise-docs.com/dispute_attachments/payment_gateway_logs.txt


8
e6b23c45-1a23-4b12-b567-09ab23e51234
2025-09-16T14:05:00Z
Billing Disputes Team
WF-BILLING-003
false
-
Medium
Customer disputes overcharge of $120.00 for software upgrade license.
Email: robert.king@mail.com | Phone: +1-505-555-0166
Notification sent to Billing Disputes Team
www.enterprise-docs.com/dispute_attachments/license_invoice.pdf


9
f7c34d56-2b34-4c23-c678-10bc34f61234
2025-09-16T15:50:40Z
Customer Care Team
WF-CUSTCARE-002
true
Duplicate dispute submitted by customer; manual verification needed.
Low
Duplicate dispute submitted for the same overcharge case.
Email: linda.green@aol.com | Phone: +1-702-555-0144
Notification sent to Customer Care Team
www.enterprise-docs.com/dispute_attachments/duplicate_case.png


10
g8d45e67-3c45-4d34-d789-21cd45g71234
2025-09-16T16:20:25Z
Service Reliability Team
WF-SERVICE-003
false
-
Medium
Customer reports intermittent connectivity issues during peak hours.
Email: carlos.ruiz@gmail.com | Phone: +1-213-555-0112
Notification sent to Service Reliability Team
www.enterprise-docs.com/dispute_attachments/connectivity_logs.txt


11
h9e56f78-4d56-4e45-e890-32de56h81234
2025-09-16T17:45:15Z
Fraud Prevention Team
WF-FRAUD-007
false
-
Critical
Fraudulent international charge on customer’s account of $2,500.
Email: priya.patel@rediffmail.com | Phone: +1-718-555-0188
Notification sent to Fraud Prevention Team
www.enterprise-docs.com/dispute_attachments/international_charge.pdf


12
i0f67g89-5e67-4f56-f901-43ef67i91234
2025-09-16T18:10:00Z
Billing Disputes Team
WF-BILLING-004
false
-
High
Dispute raised for double-charged subscription invoice.
Email: daniel.scott@outlook.com | Phone: +1-919-555-0175
Notification sent to Billing Disputes Team
www.enterprise-docs.com/dispute_attachments/subscription_double.pdf


13
j1g78h90-6f78-4g67-a012-54fg78j01234
2025-09-16T18:45:50Z
Compliance Review Team
WF-COMPLIANCE-004
true
Customer attached conflicting documentation; manual compliance decision required.
Standard
Conflicting documents provided in support of fee refund claim.
Email: aisha.wong@fastmail.com | Phone: +1-415-555-0192
Notification sent to Compliance Review Team
www.enterprise-docs.com/dispute_attachments/conflicting_docs.pdf


14
k2h89i01-7g89-4h78-b123-65gh89k11234
2025-09-16T19:30:10Z
Technical Investigation Team
WF-TECH-005
false
-
Low
Technical system error caused incomplete transaction settlement.
Email: george.young@hotmail.com | Phone: +1-646-555-0151
Notification sent to Technical Investigation Team
www.enterprise-docs.com/dispute_attachments/settlement_error_logs.txt


15
l3i90j12-8h90-4i89-c234-76hi90l21234
2025-09-16T20:00:05Z
Service Reliability Team
WF-SERVICE-004
false
-
High
Service outage reported during planned maintenance window.
Email: sophia.kim@naver.com | Phone: +1-202-555-0190
Notification sent to Service Reliability Team
www.enterprise-docs.com/dispute_attachments/outage_report.pdf


16
m4j01k23-9i01-4j90-d345-87ij01m31234
2025-09-16T21:15:25Z
Billing Disputes Team
WF-BILLING-005
false
-
Standard
Customer disputes charges for unrequested add-on service.
Email: david.lopez@icloud.com | Phone: +1-305-555-0180
Notification sent to Billing Disputes Team
www.enterprise-docs.com/dispute_attachments/addon_charge.pdf


17
n5k12l34-0j12-4k01-e456-98jk12n41234
2025-09-16T21:45:40Z
Fraud Prevention Team
WF-FRAUD-008
false
-
Urgent
Large unauthorized withdrawal detected by customer.
Email: olivia.clark@yahoo.com | Phone: +1-917-555-0169
Notification sent to Fraud Prevention Team
www.enterprise-docs.com/dispute_attachments/unauthorized_withdrawal.pdf


18
o6l23m45-1k23-4l12-f567-09kl23o51234
2025-09-16T22:30:20Z
Customer Care Team
WF-CUSTCARE-003
true
Customer requested escalation to management; needs personalized resolution.
High
Customer requested escalation of unresolved case to management.
Email: ethan.miller@protonmail.com | Phone: +1-503-555-0183
Notification sent to Customer Care Team
www.enterprise-docs.com/dispute_attachments/escalation_request.pdf