Dispute Data Orchestration Agent

Dispute Data

Case 1 – Email
From: vendor_relations@acme-supplies.com

To: disputes@globex.com

Subject: Invoice #INV-45832 Payment Discrepancy  
Body:

Hello,  
We’ve noticed that Invoice #INV-45832 (dated June 5, 2025, amounting to $48,560) was only partially paid. The remittance advice shows a payment of $38,560, leaving a shortfall of $10,000. Kindly clarify or process the balance payment.  
Best regards,

ACME Supplies  

Case 2 – Chat Log
Channel: Microsoft Teams (Finance Ops)

User: John.D (AR Analyst)

Message (09/01/2025 14:32):

"Customer Globex disputes Invoice #INV-98214. They claim Item Code PRT-9932 was billed incorrectly at $5,200 instead of $4,200. Need procurement confirmation."  

Case 3 – ERP System Record
System: SAP S/4HANA  

Dispute Case ID: DC-2025-0934  
Invoice No: INV-77621  
Vendor: Northwind Traders  
Original Amount: $22,000  
Paid Amount: $0  
Disputed Amount: $22,000  
Reason Code: QUALITY_ISSUE  
Status: Open  


Case 4 – Financial Platform Attachment
File: Remittance_Advice_09012025.pdf  

Invoice No: INV-66310  
Payment Ref: PAY-887412  
Paid Amount: $14,750  
Original Amount: $15,000  
Settlement Date: 09/01/2025  
Notes: "Short-paid due to late delivery penalty of $250."  


Case 5 – Email
From: billing@alphacorp.com

To: disputes@globex.com

Subject: Invoice #INV-77412 Overcharge  
Body:

Invoice #INV-77412 lists 120 units billed, but only 100 units were delivered. Kindly adjust the overcharge of 20 units ($2,000).  

Case 6 – Chat Log
Channel: Slack (Customer Service)

User: Maria.S (Account Manager)

Message (09/02/2025 10:45):

"Customer Innotech disputes Invoice #INV-33109, claiming duplicate billing of $5,500."  

Case 7 – ERP System Record
System: Oracle ERP  

Dispute Case ID: ORC-2025-1201  
Invoice No: INV-88510  
Vendor: Westfield Co.  
Original Amount: $50,000  
Paid Amount: $40,000  
Disputed Amount: $10,000  
Reason Code: SERVICE_NOT_RENDERED  
Status: Open  


Case 8 – PDF Attachment
File: Deduction_Advice_09022025.pdf  

Invoice No: INV-45210  
Original Amount: $32,000  
Paid Amount: $31,200  
Settlement Date: 09/02/2025  
Notes: "$800 short due to promotional allowance not applied."  


Case 9 – Email
From: finance@betatech.com

To: disputes@globex.com

Subject: Invoice #INV-99321 Late Fee Dispute  
Body:

We received a late fee of $500 on Invoice #INV-99321. Payment was made on time (Aug 29, 2025). Kindly review and reverse this fee.  

Case 10 – Chat Log
Channel: Microsoft Teams (Operations)

User: Kevin.L (Procurement)

Message (09/02/2025 16:10):

"Vendor Orion claims Invoice #INV-44001 was short-paid by $1,200 due to system misposting."  

Case 11 – ERP System Record
System: SAP S/4HANA  

Dispute Case ID: DC-2025-0977  
Invoice No: INV-11120  
Vendor: Zenith Corp.  
Original Amount: $12,000  
Paid Amount: $0  
Disputed Amount: $12,000  
Reason Code: CONTRACT_DISCREPANCY  
Status: Open  


Case 12 – PDF Attachment
File: Settlement_Notice_09032025.pdf  

Invoice No: INV-78220  
Original Amount: $60,000  
Paid Amount: $59,000  
Settlement Date: 09/03/2025  
Notes: "$1,000 withheld for damaged packaging."  


Case 13 – Email
From: accounts@techvision.com

To: disputes@globex.com

Subject: Invoice #INV-23450 Duplicate Charge  
Body:

Our records show Invoice #INV-23450 was billed twice, totaling $8,400 extra. Please confirm reversal.  

Case 14 – Chat Log
Channel: Slack (Finance Team)

User: Anil.R (Analyst)

Message (09/03/2025 13:55):

"Customer Nova disputes Invoice #INV-67891, stating tax miscalculation added $900 extra."  

Case 15 – ERP System Record
System: Oracle ERP  

Dispute Case ID: ORC-2025-1300  
Invoice No: INV-55677  
Vendor: Eastern Goods Ltd.  
Original Amount: $18,000  
Paid Amount: $0  
Disputed Amount: $18,000  
Reason Code: DELIVERY_INCOMPLETE  
Status: Open