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The Resolution Status Agent provides timely updates for customers awaiting complaint resolutions, tracking each case from filing to closure. By leveraging generative AI, it automates status notifications, enhancing transparency and boosting satisfaction by keeping customers informed without repeated inquiries.
This agent also reduces repetitive workload for customer service, allowing staff to focus on new requests and effective resolutions. Overall, it streamlines communication, optimizes resource allocation, and improves the experience for both customers and support teams.
Accuracy
TBD
Speed
TBD
Sample of data set required for Resolution Status Agent:
Complaint Id | Customer Name | Customer Id | Submission Date | Complaint Details | Initial Status |
---|---|---|---|---|---|
C145 | Emily Carter | CUST1001 | 2/1/2024 | Delayed delivery of order | Pending Review |
C146 | Michael Nguyen | CUST1002 | 2/3/2024 | Incorrect billing amount | In Progress |
C147 | Sarah Lee | CUST1003 | 2/5/2024 | Product not as described | Escalated |
C148 | John Chen | CUST1004 | 2/7/2024 | Missing items in order | Pending Review |
C149 | Lisa Brown | CUST1005 | 2/9/2024 | Technical issue with service | In Progress |
C150 | James White | CUST1006 | 2/11/2024 | Delayed refund | Resolved |
C151 | Ava Martin | CUST1007 | 2/13/2024 | Damaged product on arrival | Pending Review |
C152 | Daniel Garcia | CUST1008 | 2/15/2024 | Unauthorized transaction | Escalated |
C153 | Olivia Johnson | CUST1009 | 2/17/2024 | Customer service unresponsive | In Progress |
C154 | David Wilson | CUST1010 | 2/19/2024 | Incorrect product sent | Resolved |
Complaint Id | Resolution Stage | Last Updated | Responsible Department | Assigned Staff |
---|---|---|---|---|
C145 | Initial Review | 2/2/2024 | Customer Service | James Lee |
C146 | Investigation | 2/4/2024 | Billing | Laura Chang |
C147 | Escalation | 2/6/2024 | Product Support | Alex Martinez |
C148 | Documentation Review | 2/8/2024 | Logistics | Alice Brown |
C149 | Technical Assessment | 2/10/2024 | Technical Support | Mohamed Khan |
C150 | Resolution Provided | 2/12/2024 | Finance | Sarah Liu |
C151 | Damage Assessment | 2/14/2024 | Returns | Michael Green |
C152 | Fraud Review | 2/16/2024 | Security | Emma Chen |
C153 | Customer Service Follow-up | 2/18/2024 | Customer Service | Sophia Patel |
C154 | Product Replacement | 2/20/2024 | Product Returns | Daniel Owens |
Sample output delivered by the Resolution Status Agent:
Resolution Status Update for Customer Sarah Lee
Complaint ID: C147
Issue Reported: Product not as described
Date Submitted: 2024-02-05
Current Status: Escalated
Last Updated: 2024-02-06Update Summary
Dear Sarah Lee,
Thank you for contacting us regarding your recent order. We understand the importance of receiving products as described and are committed to resolving this matter to your satisfaction. Here’s an update on the progress of your complaint:
Resolution Status Update
Your complaint regarding the product description mismatch has been thoroughly reviewed by our Customer Service team. After an initial assessment, it was found that your issue requires further investigation. As a result, your case has been escalated to our Product Support department.
Steps Taken So Far:
Initial Review
- The Customer Service team initially assessed your complaint upon receiving it on February 5, 2024.
- Our representative reviewed the product description details and confirmed the nature of the issue.
Escalation to Product Support
- Due to the technical nature of the issue, your case was escalated to the Product Support team on February 6, 2024.
- Our Product Support specialist, Alex Martinez, is now managing your complaint. Alex has extensive experience in handling escalated product concerns and is dedicated to providing a swift resolution.
Next Steps in the Resolution Process
Product Evaluation
Communication
We aim to have this issue resolved within 5-7 business days from the date of escalation. Your patience is greatly appreciated as we work to ensure a quality outcome.
If you have any questions or need immediate assistance, please reach out to us directly. We’re here to assist you every step of the way.
End of Update
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