Insights

AI transforms customer case management by automating workflows, enhancing data accuracy, and enabling real-time insights.

The adoption of generative AI in IT is shifting from experimental pilot programs to full-scale implementation, reflecting a commitment by companies to harness the business value and competitive advantages these technologies offer.

AI is transforming complaints and returns management by automating processes, improving response accuracy, and enhancing customer satisfaction.

The role of generative AI in marketing is expanding rapidly, offering significant opportunities to enhance the reach and effectiveness of marketing strategies.

AI is transforming service revenue management by automating key processes, ensuring compliance, and optimizing revenue streams.

Vibe coding is a new style of programming where developers let AI do the heavy lifting of writing code while they guide it with high-level instructions.

Artificial intelligence is transforming order management processes by automating workflows, optimizing inventory, and enhancing decision-making.

AI is transforming the record-to-report (R2R) process by automating tasks, improving accuracy, and delivering valuable insights for better decision-making.

The integration of generative AI in billing accelerates processing times and significantly reduces human errors, allowing businesses to provide better service while focusing on scaling their operations.

CUA models, or Computer-Using Agent models, represent a significant advancement in the field of artificial intelligence, which are designed to interact with graphical user interfaces like humans.

AI enhances the procure-to-pay cycle by automating routine tasks, improving decision-making, and ensuring better compliance, resulting in smoother, faster, and more efficient procurement operations.