Array ( [0] => Array ( [_id] => 68d28bb6b1c9d431d18db05b [name] => Dispute Data Orchestration Agent [description] => The Dispute Data Orchestration Agent, developed by ZBrain™, addresses one of the most persistent challenges in dispute management: fragmented and inconsistent data spread across multiple systems and communication channels. Organizations often spend significant time manually collecting, normalizing and aligning dispute-related information from emails, chat logs, case records and ERP or financial platforms. This manual effort creates inefficiencies, data quality issues and slower resolution cycles. The agent automates end-to-end orchestration of dispute-related data by extracting, ingesting, normalizing and aggregating both structured and unstructured sources. Using advanced connectors, natural language processing (NLP) and data integration pipelines, it standardizes diverse inputs — ranging from free-form text and attachments to structured case records — into a harmonized, high-quality dataset. By centralizing all relevant data in a single repository, it eliminates manual mapping, reduces inconsistencies and preserves data integrity. The result is a unified dataset that accelerates dispute resolution and supports stronger decision-making. With improved visibility into case status, reduced manual effort and higher data quality, organizations can manage disputes more effectively, ensure compliance and achieve more reliable outcomes. Ultimately, the Dispute Data Orchestration Agent converts fragmented data workflows into a streamlined foundation for faster, smarter and more effective dispute management. [image] => https://d3tfuasmf2hsy5.cloudfront.net/assets/worker-templates/automated-invoice-collection-agent.svg [video] => [icon] => https://d3tfuasmf2hsy5.cloudfront.net/assets/worker-templates/automated-invoice-collection-agent.svg [sourceType] => FILE [status] => REQUEST [department] => Utilities [subDepartment] => Support Operations [process] => Dispute Resolution [subtitle] => Orchestrates the extraction, normalization, and consolidation of dispute data from multiple systems into a unified format for streamlined analysis and resolution. [route] => dispute-data-orchestration-agent [addedOn] => 1758628790098 [modifiedOn] => 1758628790098 ) [1] => Array ( [_id] => 68d28512b1c9d431d18d9519 [name] => Dispute Case Routing Agent [description] => The Dispute Case Routing Agent, developed by ZBrain™, is designed to streamline the management of newly detected and classified dispute cases across enterprises. Many organizations struggle with manual case assignment processes that lead to delays, misrouted cases and overlooked disputes, resulting in slower resolution times and reduced customer satisfaction. These inefficiencies create operational bottlenecks and increase the risk of errors in handling customer disputes. The agent addresses this challenge by automatically analyzing incoming cases, classifying them by type and urgency and routing them to the appropriate workflow or team through a combination of predefined rules. For routine cases, the process is fully automated, ensuring consistent and timely handling, while exceptions that require human judgment are flagged for manual review. This hybrid approach ensures no case is mishandled or left unresolved. By automating dispute case routing, agents reduce processing delays and operational friction, allowing human teams to focus on higher-value activities, such as case resolution and customer engagement. The result is faster dispute resolution, fewer errors, enhanced operational efficiency, and improved customer satisfaction, with full visibility into exceptional cases that require special attention. This enables organizations to deliver a seamless and reliable customer service experience when managing disputes. [image] => https://d3tfuasmf2hsy5.cloudfront.net/assets/worker-templates/payment-dispute-resolution-agent.svg [video] => [icon] => https://d3tfuasmf2hsy5.cloudfront.net/assets/worker-templates/payment-dispute-resolution-agent.svg [sourceType] => FILE [status] => REQUEST [department] => Utilities [subDepartment] => Support Operations [process] => Dispute Resolution [subtitle] => Streamlines the routing of newly detected and classified dispute cases to the right workflows or teams for timely resolution. [route] => dispute-case-routing-agent [addedOn] => 1758627090576 [modifiedOn] => 1758627090576 ) [2] => Array ( [_id] => 677be19aa90183002426a786 [name] => Dispute Resolution AI Agent [description] => The Dispute Resolution AI Agent is a powerful AI tool designed to streamline and automate the resolution of disputes related to debit notes, claims, and discrepancies in financial transactions. Leveraging advanced AI capabilities, the agent analyzes critical data from contracts, delivery records, shipping logs, and other associated documents to identify the root cause of disputes. This comprehensive approach ensures accurate and unbiased dispute resolution, minimizing manual intervention and reducing resolution times.

By providing detailed analysis and actionable insights, the Dispute Resolution AI Agent enhances operational efficiency and supports accurate decision-making. The agent generates reports outlining discrepancies and recommended actions, enabling finance teams to address disputes effectively while maintaining strong vendor and customer relationships. Its ability to integrate with existing systems ensures a seamless workflow, making it an indispensable tool for organizations aiming to optimize their accounts receivable processes and reduce financial disputes.

[image] => https://d3tfuasmf2hsy5.cloudfront.net/assets/worker-templates/feedback-collection-agent.svg [icon] => https://d3tfuasmf2hsy5.cloudfront.net/assets/worker-templates/feedback-collection-agent.svg [sourceType] => FILE [status] => REQUEST [department] => Utilities [subDepartment] => Support Operations [process] => Dispute Resolution [subtitle] => Resolves disputes related to debit notes and claims by analyzing contracts, delivery records, and shipping information to ensure accurate resolutions. [route] => dispute-resolution-ai-agent [addedOn] => 1736171930488 [modifiedOn] => 1736171930489 ) )

Utilities

Dispute Data Orchestration Agent

Orchestrates the extraction, normalization, and consolidation of dispute data from multiple systems into a unified format for streamlined analysis and resolution.

Utilities

Dispute Case Routing Agent

Streamlines the routing of newly detected and classified dispute cases to the right workflows or teams for timely resolution.

Utilities

Dispute Resolution AI Agent

Resolves disputes related to debit notes and claims by analyzing contracts, delivery records, and shipping information to ensure accurate resolutions.