Array ( [0] => Array ( [_id] => 68121c61684a1282b8e3b3d9 [name] => Contextual Email Response Drafting Agent [description] => The Contextual Email Response Drafting Agent is a ZBrain solution designed to streamline enterprise email communication workflows across functions such as customer support, sales, and internal operations. It automatically generates draft email responses by analyzing inbound email content, identifying intent, and referencing relevant knowledge to produce contextually accurate and editable drafts.

The agent is highly configurable and integrates seamlessly with email platforms. Utilizing natural language processing and retrieval-based techniques, the agent ensures replies are aligned with organizational tone, policies, and service standards.

The agent operates in both manual and automated modes, offering flexibility in how users initiate and review drafted responses. It helps teams draft emails more efficiently, reduces manual errors, and meets service-level expectations, while providing consistent, explainable outputs. Additionally, the agent supports multilingual use cases and is adaptable to feedback-driven improvements.

[image] => https://d3tfuasmf2hsy5.cloudfront.net/assets/worker-templates/feedback-collection-agent.svg [icon] => https://d3tfuasmf2hsy5.cloudfront.net/assets/worker-templates/feedback-collection-agent.svg [sourceType] => FILE [status] => READY [department] => Utilities [subDepartment] => Support Operations [process] => Response Handling [subtitle] => Generates context-aware response drafts to inbound queries, accelerating communication while ensuring relevance, consistency, and professional tone. [route] => contextual-email-response-drafting-agent [addedOn] => 1746017377234 [modifiedOn] => 1746017377235 ) [1] => Array ( [_id] => 68d28bb6b1c9d431d18db05b [name] => Dispute Data Orchestration Agent [description] => The Dispute Data Orchestration Agent, developed by ZBrain™, addresses one of the most persistent challenges in dispute management: fragmented and inconsistent data spread across multiple systems and communication channels. Organizations often spend significant time manually collecting, normalizing and aligning dispute-related information from emails, chat logs, case records and ERP or financial platforms. This manual effort creates inefficiencies, data quality issues and slower resolution cycles. The agent automates end-to-end orchestration of dispute-related data by extracting, ingesting, normalizing and aggregating both structured and unstructured sources. Using advanced connectors, natural language processing (NLP) and data integration pipelines, it standardizes diverse inputs — ranging from free-form text and attachments to structured case records — into a harmonized, high-quality dataset. By centralizing all relevant data in a single repository, it eliminates manual mapping, reduces inconsistencies and preserves data integrity. The result is a unified dataset that accelerates dispute resolution and supports stronger decision-making. With improved visibility into case status, reduced manual effort and higher data quality, organizations can manage disputes more effectively, ensure compliance and achieve more reliable outcomes. Ultimately, the Dispute Data Orchestration Agent converts fragmented data workflows into a streamlined foundation for faster, smarter and more effective dispute management. [image] => https://d3tfuasmf2hsy5.cloudfront.net/assets/worker-templates/automated-invoice-collection-agent.svg [video] => [icon] => https://d3tfuasmf2hsy5.cloudfront.net/assets/worker-templates/automated-invoice-collection-agent.svg [sourceType] => FILE [status] => REQUEST [department] => Utilities [subDepartment] => Support Operations [process] => Dispute Resolution [subtitle] => Orchestrates the extraction, normalization, and consolidation of dispute data from multiple systems into a unified format for streamlined analysis and resolution. [route] => dispute-data-orchestration-agent [addedOn] => 1758628790098 [modifiedOn] => 1758628790098 ) [2] => Array ( [_id] => 68d28512b1c9d431d18d9519 [name] => Dispute Case Routing Agent [description] => The Dispute Case Routing Agent, developed by ZBrain™, is designed to streamline the management of newly detected and classified dispute cases across enterprises. Many organizations struggle with manual case assignment processes that lead to delays, misrouted cases and overlooked disputes, resulting in slower resolution times and reduced customer satisfaction. These inefficiencies create operational bottlenecks and increase the risk of errors in handling customer disputes. The agent addresses this challenge by automatically analyzing incoming cases, classifying them by type and urgency and routing them to the appropriate workflow or team through a combination of predefined rules. For routine cases, the process is fully automated, ensuring consistent and timely handling, while exceptions that require human judgment are flagged for manual review. This hybrid approach ensures no case is mishandled or left unresolved. By automating dispute case routing, agents reduce processing delays and operational friction, allowing human teams to focus on higher-value activities, such as case resolution and customer engagement. The result is faster dispute resolution, fewer errors, enhanced operational efficiency, and improved customer satisfaction, with full visibility into exceptional cases that require special attention. This enables organizations to deliver a seamless and reliable customer service experience when managing disputes. [image] => https://d3tfuasmf2hsy5.cloudfront.net/assets/worker-templates/payment-dispute-resolution-agent.svg [video] => [icon] => https://d3tfuasmf2hsy5.cloudfront.net/assets/worker-templates/payment-dispute-resolution-agent.svg [sourceType] => FILE [status] => REQUEST [department] => Utilities [subDepartment] => Support Operations [process] => Dispute Resolution [subtitle] => Streamlines the routing of newly detected and classified dispute cases to the right workflows or teams for timely resolution. [route] => dispute-case-routing-agent [addedOn] => 1758627090576 [modifiedOn] => 1758627090576 ) [3] => Array ( [_id] => 685929c8cfb50fc5dcad3b4b [name] => Email Triage Agent [description] => ZBrain Email Triage Agent is an AI-powered solution designed for professionals and enterprise teams facing high email volumes and disorganized inboxes. In today’s fast-paced work environment, critical messages are easily lost in routine communications, resulting in missed follow-ups, delayed responses, and reduced productivity. The Email Triage Agent addresses these challenges by automatically interpreting and classifying unread Gmail messages, ensuring users can focus on the emails that matter most.

Once deployed, the agent scans incoming unread emails and uses a large language model to evaluate message intent and urgency based on full message context. It assigns labels such as “Urgent,” “Needs Reply,” or “Follow-up Later,” and organizes emails into categorized folders for structured, accessible workflows. This automated triage process transforms an unorganized inbox into a prioritized workspace without manual effort.

By streamlining email classification and organization, the agent reduces the risk of overlooking important communication and enhances response efficiency for professionals, executives, and team leads. It enables users to focus their attention where it’s needed most and helps enterprises reclaim valuable time lost to managing cluttered inboxes, driving more effective digital communication.

[image] => https://d3tfuasmf2hsy5.cloudfront.net/assets/worker-templates/acknowledgement-email-sender.svg [video] => [icon] => https://d3tfuasmf2hsy5.cloudfront.net/assets/worker-templates/acknowledgement-email-sender.svg [sourceType] => FILE [status] => REQUEST [department] => Utilities [subDepartment] => Support Operations [process] => Communication Triage [subtitle] => Automatically organizes your Gmail inbox by priority and action type, making email management faster, smarter, and stress-free. [route] => email-triage-agent [addedOn] => 1750673864033 [modifiedOn] => 1750673864033 ) [4] => Array ( [_id] => 677be19aa90183002426a786 [name] => Dispute Resolution AI Agent [description] => The Dispute Resolution AI Agent is a powerful AI tool designed to streamline and automate the resolution of disputes related to debit notes, claims, and discrepancies in financial transactions. Leveraging advanced AI capabilities, the agent analyzes critical data from contracts, delivery records, shipping logs, and other associated documents to identify the root cause of disputes. This comprehensive approach ensures accurate and unbiased dispute resolution, minimizing manual intervention and reducing resolution times.

By providing detailed analysis and actionable insights, the Dispute Resolution AI Agent enhances operational efficiency and supports accurate decision-making. The agent generates reports outlining discrepancies and recommended actions, enabling finance teams to address disputes effectively while maintaining strong vendor and customer relationships. Its ability to integrate with existing systems ensures a seamless workflow, making it an indispensable tool for organizations aiming to optimize their accounts receivable processes and reduce financial disputes.

[image] => https://d3tfuasmf2hsy5.cloudfront.net/assets/worker-templates/feedback-collection-agent.svg [icon] => https://d3tfuasmf2hsy5.cloudfront.net/assets/worker-templates/feedback-collection-agent.svg [sourceType] => FILE [status] => REQUEST [department] => Utilities [subDepartment] => Support Operations [process] => Dispute Resolution [subtitle] => Resolves disputes related to debit notes and claims by analyzing contracts, delivery records, and shipping information to ensure accurate resolutions. [route] => dispute-resolution-ai-agent [addedOn] => 1736171930488 [modifiedOn] => 1736171930489 ) [5] => Array ( [_id] => 672223a53bb1cb0025e78dba [name] => Ticket Creation Agent [description] => The Ticket Creation Agent automates the process of generating support tickets for customer queries or complaints. Using GenAI, this agent extracts key information from incoming messages and creates detailed tickets in the support system, ensuring accurate tracking of each query. By automating ticket creation, this agent reduces response times, improves customer service efficiency, and ensures that each issue is properly documented and assigned to the appropriate support team member for prompt resolution.

Designed for seamless compatibility, the Ticket Creation Agent easily integrates with a wide range of support systems, including CRM platforms, helpdesk software, and communication tools, fitting effortlessly into existing workflows. By enhancing operational efficiency without requiring extensive adjustments, this agent adapts to your unique setup. Furthermore, it includes a human feedback loop, allowing support agents to offer input on issue handling, ensuring accuracy and ongoing refinement. This feedback-driven approach continuously improves the agent's performance, enabling it to handle increasingly complex queries while optimizing the support process.

[image] => https://d3tfuasmf2hsy5.cloudfront.net/assets/worker-templates/ticket-creation-agent.svg [icon] => https://d3tfuasmf2hsy5.cloudfront.net/assets/worker-templates/ticket-creation-agent.svg [sourceType] => FILE [status] => REQUEST [department] => Utilities [subDepartment] => Support Operations [process] => Ticket Management [subtitle] => Creates support tickets automatically based on incoming queries, ensuring swift tracking and resolution of customer requests. [route] => ticket-creation-agent [addedOn] => 1730290597450 [modifiedOn] => 1730290597450 ) )

Utilities

Live

Contextual Email Response Drafting Agent

Generates context-aware response drafts to inbound queries, accelerating communication while ensuring relevance, consistency, and professional tone.

Utilities

Dispute Data Orchestration Agent

Orchestrates the extraction, normalization, and consolidation of dispute data from multiple systems into a unified format for streamlined analysis and resolution.

Utilities

Dispute Case Routing Agent

Streamlines the routing of newly detected and classified dispute cases to the right workflows or teams for timely resolution.

Utilities

Email Triage Agent

Automatically organizes your Gmail inbox by priority and action type, making email management faster, smarter, and stress-free.

Utilities

Dispute Resolution AI Agent

Resolves disputes related to debit notes and claims by analyzing contracts, delivery records, and shipping information to ensure accurate resolutions.

Utilities

Ticket Creation Agent

Creates support tickets automatically based on incoming queries, ensuring swift tracking and resolution of customer requests.