Array ( [0] => Array ( [_id] => 683458f2792b893ca2075c56 [name] => Feedback to Tutorial Generation Agent [description] => Feedback to Tutorial Generation Agent is designed to transform customer feedback into actionable, high-quality support content. It continuously analyzes support tickets to detect recurring themes, friction points, and frequently asked questions—surfacing the topics that matter most to users.

Once patterns are identified, the agent links those issues to relevant product capabilities or documentation, and generates structured how-to tutorials. Each tutorial includes a clear title, concise overview, step-by-step instructions, and contextual cues like prerequisites, tips, or warnings—ensuring clarity across different user scenarios. This allows product and support teams to address knowledge gaps without needing to draft each guide from scratch.

By automating the creation of user-focused tutorials, the agent ensures that help content evolves in sync with user needs and product changes. It accelerates documentation workflows, enhances the utility of self-serve channels, and helps reduce support load—contributing to a more informed and independent user base.

[image] => https://d3tfuasmf2hsy5.cloudfront.net/assets/worker-templates/customer-satisfaction-survey-agent.svg [video] => [icon] => https://d3tfuasmf2hsy5.cloudfront.net/assets/worker-templates/customer-satisfaction-survey-agent.svg [sourceType] => FILE [status] => REQUEST [department] => Utilities [subDepartment] => Customer Service [process] => Customer Support Enablement [subtitle] => customer feedback or queries into comprehensive, solution-oriented tutorials to improve customer self-service and reduce support load. [route] => feedback-to-tutorial-generation-agent [addedOn] => 1748261106822 [modifiedOn] => 1748261106822 ) [1] => Array ( [_id] => 67288bdab66e260024326840 [name] => Service Request Follow-Up Agent [description] => The Service Request Follow-Up Agent is an essential tool in the domain of service request management within the utility sector. It seamlessly tracks ongoing service requests and automates follow-up reminders to technicians and customers, leveraging generative AI to personalize communication and craft contextually relevant responses based on specific customer requests and technician updates for more efficient and tailored follow-ups. This process ensures that all parties are kept informed of the current status of service requests, thereby facilitating smooth communication and operational transparency. By standardizing and automating the follow-up process, the agent minimizes the risk of service delays, leading to improved customer experience as queries and concerns are addressed more swiftly and efficiently.

With its focus on enhancing customer satisfaction, the agent directly contributes to reducing resolution times. The Service Request Follow-Up Agent continually monitors service requests, prompting timely actions that help in the swift closure of service tickets. This automated follow-up mechanism keeps technicians on schedule and reassures customers that their requests are being actively managed, which can greatly enhance trust and reliability in the utility provider. Integrating with existing enterprise systems, this agent effectively streamlines operations, reducing manual intervention and potential for errors and ultimately optimizing departmental efficiency. Also, the agent includes a human feedback loop, ensuring continuous improvement of the follow-up process. As users provide input, the agent refines its responses and actions, adapting to evolving needs. This continuous feedback mechanism ensures that the agent's actions align with operational goals and customer expectations, leading to more effective and customer-centric service management.

[image] => https://d3tfuasmf2hsy5.cloudfront.net/assets/worker-templates/service-request-follow-up-agent.svg [icon] => https://d3tfuasmf2hsy5.cloudfront.net/assets/worker-templates/service-request-follow-up-agent.svg [sourceType] => FILE [status] => REQUEST [department] => Utilities [subDepartment] => Customer Service [process] => Service Request Management [subtitle] => Tracks open service requests and sends follow-up reminders to ensure timely completion and customer satisfaction. [route] => service-request-follow-up-agent [addedOn] => 1730710490991 [modifiedOn] => 1730710490992 ) [2] => Array ( [_id] => 67288bcfb66e260024326832 [name] => Customer Satisfaction Scoring Agent [description] => The Customer Satisfaction Scoring Agent plays a crucial role in enhancing service quality by systematically analyzing customer feedback collected from various communication channels. This agent leverages generative AI to process customer comments and reviews to generate quantifiable satisfaction scores. These scores provide a clear, numerical representation of how customers perceive the services they receive, allowing the team to consistently monitor and evaluate service performance. By converting subjective feedback into objective data, the agent helps identify areas where service improvements are most needed, ensuring that the utility team can prioritize and address customer concerns effectively. This leads to incremental improvements in service quality and fosters a culture of responsiveness and continuous improvement.

Moreover, the integration of the Customer Satisfaction Scoring Agent into existing enterprise systems allows for seamless data aggregation and analysis, making it easier for the teams to make informed decisions based on real customer insights. This efficient process supports strategic planning and operational adjustments to boost customer loyalty and retention. By offering a straightforward mechanism to track customer satisfaction trends over time, the agent empowers teams to align their goals with customer expectations, nurturing trust and long-term relationships with their customer base. Through its regular updates and ability to incorporate human feedback, the agent ensures ongoing refinement and adaptation, staying aligned with evolving customer needs and industry standards.

[image] => https://d3tfuasmf2hsy5.cloudfront.net/assets/worker-templates/customer-satisfaction-scoring-agent.svg [icon] => https://d3tfuasmf2hsy5.cloudfront.net/assets/worker-templates/customer-satisfaction-scoring-agent.svg [sourceType] => FILE [status] => REQUEST [department] => Utilities [subDepartment] => Customer Service [process] => Customer Satisfaction Scoring [subtitle] => Generates customer satisfaction scores from feedback to monitor service quality over time, enabling proactive adjustments to improve customer experience. [route] => customer-satisfaction-scoring-agent [addedOn] => 1730710479973 [modifiedOn] => 1730710479973 ) [3] => Array ( [_id] => 6722239b3bb1cb0025e78d7e [name] => Feedback Collection Agent [description] => The Feedback Collection Agent automates the collection and categorization of customer feedback from multiple communication channels, such as emails, chat interactions, and surveys. Using GenAI, this agent analyzes feedback for sentiment and categorizes it into predefined topics, such as product quality or service issues. This organized feedback helps the utility team understand customer needs better and prioritize improvements to enhance overall customer satisfaction and service quality.

The agent seamlessly integrates with existing CRM systems, customer support platforms, and communication tools, ensuring that feedback flows directly from multiple sources into a unified system. This integration streamlines the feedback process and allows teams to access insights without disrupting their current workflows. Additionally, the agent supports a human feedback loop, allowing team members to provide input on the categorization and sentiment analysis results. By incorporating human input, the agent continuously learns and adapts, improving its accuracy over time and aligning more closely with the specific nuances of customer interactions. This blend of automation and human oversight ensures a robust feedback system that is efficient and responsive to evolving customer needs.

[image] => https://d3tfuasmf2hsy5.cloudfront.net/assets/worker-templates/feedback-collection-agent.svg [icon] => https://d3tfuasmf2hsy5.cloudfront.net/assets/worker-templates/feedback-collection-agent.svg [sourceType] => FILE [status] => REQUEST [department] => Utilities [subDepartment] => Customer Service [process] => Feedback Collection [subtitle] => Automatically collects and categorizes feedback from customer interactions, improving service quality and tracking common issues. [route] => feedback-collection-agent [addedOn] => 1730290587761 [modifiedOn] => 1730290587761 ) )

Utilities

Feedback to Tutorial Generation Agent

customer feedback or queries into comprehensive, solution-oriented tutorials to improve customer self-service and reduce support load.

Utilities

Service Request Follow-Up Agent

Tracks open service requests and sends follow-up reminders to ensure timely completion and customer satisfaction.

Utilities

Customer Satisfaction Scoring Agent

Generates customer satisfaction scores from feedback to monitor service quality over time, enabling proactive adjustments to improve customer experience.

Utilities

Feedback Collection Agent

Automatically collects and categorizes feedback from customer interactions, improving service quality and tracking common issues.