Customer Service AI Agents Store

Customer Support Email Responder Agent

Monitors the email inbox for customer queries, retrieves answers from the knowledge base, sends replies, or creates tickets for unresolved queries.

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Smart Follow-Up Email Agent

Automates and personalizes follow-up emails to customers, ensuring timely responses and enhanced customer satisfaction.

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Dynamic Query Resolution Agent

Resolves customer queries by first utilizing its knowledge base, and if needed, retrieves relevant information from integrated tools to provide accurate answers.

Entitlement Verification Agent

Validates customer service requests by extracting data from all sources and cross-referencing contracts and warranties.

Entitlement Intake Optimization Agent

Streamlines service request initiation by pre-filling forms, adaptively guiding users, and validating completeness.

Entitlement Exception Risk Agent

Automatically identifies, predicts, and flags service requests with likely entitlement or warranty issues for early triage.

Entitlement Exception Resolution Agent

Aggregates exception data, creates explainable briefs, and recommends actions for efficient entitlement and warranty resolution.

Entitlement and Warranty Synchronization Agent

Synchronizes entitlement and warranty records across connected systems by detecting, validating, and updating data changes automatically.

Entitlement and Warranty Intelligence Agent

Validates service entitlement and warranty coverage by interpreting complex data and contract policies.

Audit Assurance Agent

Automatically generates immutable, time-stamped audit logs for every entitlement and warranty system update, ensuring compliance and traceability.

Service Execution Transaction Integrity Agent

Executes automated sales finalization and real-time core system updates, eliminating manual handoffs and reducing process delays.

Omnichannel Engagement Optimization Agent

Ensures synchronized, unified customer engagement by integrating digital and assisted channels for seamless, consistent service execution.

Offer Integrity Assurance Agent

Automatically validates real-time product eligibility and inventory, ensuring only fulfillable offers reach the customer.

Exception Resolution Summary Agent

Prepares actionable summaries for exception discount cases, enabling quick, well-informed reviews by human managers.

Discount Decision Intelligence Agent

Evaluates, approves, and routes discount requests by analyzing policy, customer value, and risk factors for seamless, compliant execution.

Customer Insights Intelligence Agent

Synthesizes real-time, unified customer insights from diverse data sources to power scalable cross-sell and up-sell strategies.

Cross-sell Up-sell Offer Optimization Agent

Proactively generates, personalizes, and delivers alternative product offers and fulfillment options to optimize cross-sell and up-sell outcomes.

Cross-Sell Up-Sell Enablement Agent

Drives hyper-personalized cross-sell and up-sell through real-time offer generation, persuasive scripts, and instant Q&A support.

Cross-sell Offer Intelligence Agent

Generates hyper-personalized, data-driven cross-sell offers with dynamic pricing and contextual messaging.

Cross-sell Intelligence Agent

Detects sentiment and intent in real time to trigger personalized cross-sell and up-sell offers.

Shipping Engagement Intelligence Agent

Delivers proactive, personalized shipping notifications with embedded self-service for a seamless customer experience.

Order Management Validation Agent

Guides and validates order entries in real time, ensuring accuracy and preventing costly errors.

Order Management Orchestration Agent

Automates shipping document creation, carrier scheduling, and status synchronization for end-to-end order fulfillment transparency.

Order Integrity Assurance Agent

Executes synchronized updates across enterprise systems while generating tamper-proof audit trails for regulatory compliance and real-time data integrity.

Order Exception Resolution Agent

Automates risk detection, customer notification, and fulfillment resolution by simulating risks and enabling self-service exception handling.

Order Exception Intelligence Agent

Proactively detects fulfillment risks, notifies customers, and automates exception resolution through guided self-service workflows.

Order Data Integrity Agent

Automates order data validation, synchronization, and posting to ensure accuracy, eliminate duplication, and maintain a single source of truth.

Complaints and Returns Validation Agent

Automates inspection, verification, and validation of product returns to ensure accurate, efficient complaint and return management.

Complaints and Returns Resolution Agent

Aggregates, analyzes, and recommends actions on exception complaints and returns, ensuring compliance and accelerating approvals.

Complaint Resolution Communication Agent

Automatically sends settlement notifications to customers, offering real-time communication on return or complaint outcomes.

Complaint Intake Automation Agent

Orchestrates digital complaint and return intake, guiding customers, validating entries, and coordinating backend system integration.

Case Priority Intelligence Agent

Analyzes sentiment, urgency, and context across customer complaints and return requests to enable intelligent prioritization and escalation.

Technical Brief Intelligence Agent

Aggregates and curates technical case data, diagnostics, and insights into actionable briefs for accelerated technician resolution.

Root Cause Accelerator Agent

Synthesizes context, diagnostics, and historical data to deliver probable root causes, empowering rapid technical problem resolution.

Request Exception Prevention Agent

Proactively detects, predicts, and prescribes actions for potential escalations and SLA breaches in case management.

Knowledge Learning Agent

Feeds comprehensive case data and feedback into knowledge bases and AI models to drive continuous process improvement.

Real-Time Feedback Intelligence Agent

Automatically ingests, analyzes, and extracts actionable insights from customer feedback across channels to inform service improvements.

Case Resolution Guidance Agent

Provides actionable, context-aware recommendations to experts, accelerating high-stakes decisions and complex case resolutions.

Case Performance Intelligence Agent

Automatically detects bottlenecks, compliance gaps, and emerging trends in real time by analyzing all case activity.

Case Compliance Surveillance Agent

Monitors, validates, and flags real-time case quality and compliance issues, automating audits and reducing manual reviews.

Service Policy Decision Intelligence Agent

Delivers executive policy summaries, tailored risk insights, and impact analyses to accelerate strategic policy approvals.

Customer Support Sentiment Analysis Agent

Transforms unstructured customer interactions into real-time insights that cut churn and elevate the customer experience.

Service Inquiry Resolution Agent

Streamlines service requests across channels like email, WhatsApp ,etc. with intelligent, personalized responses that boost efficiency and customer engagement.

Service Plan Optimizing Agent

Recommends tailored service plan adjustments based on evolving customer usage and goals.

Technical Issue Resolution Agent

Empowers users to solve technical problems faster with image-based diagnostics and context-aware, step-by-step troubleshooting guidance.

Resolution Quality Rating Agent

Evaluates closed support tickets for accuracy, tone, empathy, and resolution speed using LLMs to suggest quality improvements.

Zendesk Customer Query Resolution Agent

Automates customer support by retrieving open tickets, searching the knowledge base, sending email responses, and logging unresolved queries for future reference.

Salesforce Next Best Action Agent

Streamlines case resolution by summarizing cases, displaying resolution status, and providing next-step recommendations using past case knowledge.

Salesforce Service Copilot

Salesforce Service Copilot streamlines case resolution by providing AI-driven insights, automating responses, and enhancing support efficiency.

Order Status Update Email Agent

Sends order status update emails triggered by ERP updates, ensuring customers are informed about their orders.

Ticket Assignment Agent

Automatically assigns tickets raised by customers to support agents based on priority, issue type, or workload distribution.

Post-Service Survey Agent

Automatically sends customized post-service surveys based on the specific service received.

Service Inquiry Follow-Up Agent

Sends customized follow-up messages to customers after service inquiries, tailored to the specific inquiry type.

Resolution Status Agent

Tracks and updates customers on the resolution status of their complaints, ensuring transparency and timely updates.

Next Step Suggestion Agent

Provides recommended next steps for each support ticket based on ticket type, history, and predefined resolution procedures.

Knowledge Gap Analysis Agent

Identifies recurring support issues missing from the knowledge base, highlighting areas for documentation updates.

FAQ Generation Agent

Automatically generates FAQs from helpdesk tickets and resolutions, creating accessible answers to recurring support issues and questions.

Ticket Escalation Alert Agent

Real-time alerts for overdue tickets ensure timely escalation and resolution of high-priority customer service issues.

Password Expiry Alert Agent

Automates password expiry alerts for customers to ensure updates, reduce lockouts, and enhance account security.

Response Time Alert Agent

Alerts when customer service response times near SLA limits, ensuring compliance and timely customer interactions.

Ticket Closure Notification Agent

Notifies customers of resolved support tickets with personalized updates, improving communication and satisfaction.

Profile Update Request Agent

Automates requests for customers to update outdated profiles, ensuring accurate data and personalized communication.

Feedback Request Notification Agent

Sends personalized feedback requests after ticket resolution, boosting engagement and gathering insights to improve service quality.

Chat Transcript Request Agent

Automatically delivers chat transcripts to customers post-support, enhancing transparency and reducing follow-up inquiries.

Customer Satisfaction Survey Agent

Automates post-interaction surveys to gather feedback, enhancing service quality and guiding customer service improvements

Net Promoter Score Collection Agent

Automatically sends NPS surveys to customers at key points in their service journey, collecting feedback on their likelihood to recommend the company.

Complaint Resolution Alert Agent

Alerts the support team if a complaint isn't resolved on time, ensuring prompt follow-up and improved customer satisfaction.

Subscription Renewal Alert Agent

Automates subscription renewal alerts to ensure timely renewals and uninterrupted service, boosting customer retention.

Ticket Reopen Alert Agent

Alerts teams to reopened tickets for timely follow-up, enhancing customer satisfaction and reducing issue escalation.

Product Review Request Agent

Sends automated requests to customers encouraging them to leave reviews after purchasing a product, boosting product visibility and credibility.

CSAT Decline Alert Agent

Monitors CSAT scores and alerts on declines to boost service quality and customer retention with timely feedback actions.

Testimonial Request Agent

Automates customer testimonial requests post-interaction to boost trust and brand reputation, aiding marketing efforts.

FAQ Update Alert Agent

Monitors FAQ sections, alerts for outdated content, and sends reminders to keep information accurate and up-to-date.

Account Inactivity Alert Agent

Monitors inactivity in customer accounts and sends alerts to encourage re-engagement or subscription renewal.

Contract Renewal Alert Agent

Automated alerts notify customers of upcoming contract renewals, preventing disruptions and ensuring timely renewals.

Post-Care Instruction Agent

Automates the creation and delivery of personalized post-care instructions for patients, reducing readmissions.

Patient Appointment Scheduling Agent

Automates patient appointment booking by analyzing availability, preferences, and urgency, sending confirmations seamlessly.

Account Verification Agent

Automates account verification, cross-references data to enhance security, improve efficiency and reduce manual checks.

Order Confirmation Email Agent

Automates order confirmation emails with summaries and delivery dates, ensuring accuracy and efficiency in customer communication.

Feedback Summarization Agent

Efficiently summarizes customer feedback to identify trends and issues, leading to enhanced satisfaction and improved support quality.

Inquiry Routing Agent

Routes customer inquiries to the right team, enhancing support via real-time content analysis and seamless system integration.

Categorization Agent

Efficiently categorizes customer feedback into predefined groups, streamlining analysis for faster insights and response times.

Order Status Update Agent

Automates order status updates in real-time via email/SMS, enhancing customer communication and satisfaction.

Account Information Update Agent

Automatically updates customer account details, eliminating manual errors and freeing up support agents' time.

Order Verification Agent

Efficiently verifies order details for accuracy, reducing errors and ensuring timely customer deliveries with Generative AI.

Response Suggestion Agent

Suggests responses for customer inquiries using pre-approved templates, enhancing support efficiency and consistency.

Follow-Up Reminder Agent

Transforms customer support with automated follow-up reminders – boosting efficiency and response times.

Optimize Customer Service Operations with ZBrain AI Agents

ZBrain AI Agents transform customer service operations by automating key tasks such as support management, ticket handling, account management, and customer interactions. These intelligent agents enhance the customer experience by quickly resolving inquiries, managing support tickets efficiently, and providing timely, accurate solutions. By leveraging ZBrain AI Agents, businesses can improve response times, reduce the workload on human agents, and strengthen customer relationships, resulting in higher satisfaction and loyalty. By seamlessly integrating with existing systems, ZBrain AI Agents adapt to diverse operational needs, ensuring a smooth fit into your business processes.They excel at collecting and analyzing customer feedback, providing valuable insights to improve service delivery. Automated account and customer management ensures up-to-date records and personalized interactions, enhancing the overall customer journey. By optimizing support operations, ZBrain AI Agents allow organizations to focus on growth and innovation while ensuring consistent, high-quality service.

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