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Customer Service
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LiveSmart Follow-Up Email Agent
Automates and personalizes follow-up emails to customers, ensuring timely responses and enhanced customer satisfaction.
Customer Service
Service Policy Decision Intelligence Agent
Delivers executive policy summaries, tailored risk insights, and impact analyses to accelerate strategic policy approvals.
Customer Service
Customer Support Sentiment Analysis Agent
Transforms unstructured customer interactions into real-time insights that cut churn and elevate the customer experience.
Customer Service
Service Inquiry Resolution Agent
Streamlines service requests across channels like email, WhatsApp ,etc. with intelligent, personalized responses that boost efficiency and customer engagement.
Customer Service
Service Plan Optimizing Agent
Recommends tailored service plan adjustments based on evolving customer usage and goals.
Customer Service
Technical Issue Resolution Agent
Empowers users to solve technical problems faster with image-based diagnostics and context-aware, step-by-step troubleshooting guidance.
Customer Service
Resolution Quality Rating Agent
Evaluates closed support tickets for accuracy, tone, empathy, and resolution speed using LLMs to suggest quality improvements.
Customer Service
Zendesk Customer Query Resolution Agent
Automates customer support by retrieving open tickets, searching the knowledge base, sending email responses, and logging unresolved queries for future reference.
Customer Service
Salesforce Next Best Action Agent
Streamlines case resolution by summarizing cases, displaying resolution status, and providing next-step recommendations using past case knowledge.
Customer Service
Salesforce Service Copilot
Salesforce Service Copilot streamlines case resolution by providing AI-driven insights, automating responses, and enhancing support efficiency.
Customer Service AI Agents Store
LiveCustomer Support Email Responder Agent
Monitors the email inbox for customer queries, retrieves answers from the knowledge base, sends replies, or creates tickets for unresolved queries.
LiveSmart Follow-Up Email Agent
Automates and personalizes follow-up emails to customers, ensuring timely responses and enhanced customer satisfaction.
LiveDynamic Query Resolution Agent
Resolves customer queries by first utilizing its knowledge base, and if needed, retrieves relevant information from integrated tools to provide accurate answers.
Service Policy Decision Intelligence Agent
Delivers executive policy summaries, tailored risk insights, and impact analyses to accelerate strategic policy approvals.
Customer Support Sentiment Analysis Agent
Transforms unstructured customer interactions into real-time insights that cut churn and elevate the customer experience.
Service Inquiry Resolution Agent
Streamlines service requests across channels like email, WhatsApp ,etc. with intelligent, personalized responses that boost efficiency and customer engagement.
Service Plan Optimizing Agent
Recommends tailored service plan adjustments based on evolving customer usage and goals.
Technical Issue Resolution Agent
Empowers users to solve technical problems faster with image-based diagnostics and context-aware, step-by-step troubleshooting guidance.
Resolution Quality Rating Agent
Evaluates closed support tickets for accuracy, tone, empathy, and resolution speed using LLMs to suggest quality improvements.
Zendesk Customer Query Resolution Agent
Automates customer support by retrieving open tickets, searching the knowledge base, sending email responses, and logging unresolved queries for future reference.
Salesforce Next Best Action Agent
Streamlines case resolution by summarizing cases, displaying resolution status, and providing next-step recommendations using past case knowledge.
Salesforce Service Copilot
Salesforce Service Copilot streamlines case resolution by providing AI-driven insights, automating responses, and enhancing support efficiency.
Order Status Update Email Agent
Sends order status update emails triggered by ERP updates, ensuring customers are informed about their orders.
Ticket Assignment Agent
Automatically assigns tickets raised by customers to support agents based on priority, issue type, or workload distribution.
Post-Service Survey Agent
Automatically sends customized post-service surveys based on the specific service received.
Service Inquiry Follow-Up Agent
Sends customized follow-up messages to customers after service inquiries, tailored to the specific inquiry type.
Resolution Status Agent
Tracks and updates customers on the resolution status of their complaints, ensuring transparency and timely updates.
Next Step Suggestion Agent
Provides recommended next steps for each support ticket based on ticket type, history, and predefined resolution procedures.
Knowledge Gap Analysis Agent
Identifies recurring support issues missing from the knowledge base, highlighting areas for documentation updates.
FAQ Generation Agent
Automatically generates FAQs from helpdesk tickets and resolutions, creating accessible answers to recurring support issues and questions.
Ticket Escalation Alert Agent
Real-time alerts for overdue tickets ensure timely escalation and resolution of high-priority customer service issues.
Password Expiry Alert Agent
Automates password expiry alerts for customers to ensure updates, reduce lockouts, and enhance account security.
Response Time Alert Agent
Alerts when customer service response times near SLA limits, ensuring compliance and timely customer interactions.
Ticket Closure Notification Agent
Notifies customers of resolved support tickets with personalized updates, improving communication and satisfaction.
Profile Update Request Agent
Automates requests for customers to update outdated profiles, ensuring accurate data and personalized communication.
Feedback Request Notification Agent
Sends personalized feedback requests after ticket resolution, boosting engagement and gathering insights to improve service quality.
Chat Transcript Request Agent
Automatically delivers chat transcripts to customers post-support, enhancing transparency and reducing follow-up inquiries.
Customer Satisfaction Survey Agent
Automates post-interaction surveys to gather feedback, enhancing service quality and guiding customer service improvements
Net Promoter Score Collection Agent
Automatically sends NPS surveys to customers at key points in their service journey, collecting feedback on their likelihood to recommend the company.
Complaint Resolution Alert Agent
Alerts the support team if a complaint isn't resolved on time, ensuring prompt follow-up and improved customer satisfaction.
Subscription Renewal Alert Agent
Automates subscription renewal alerts to ensure timely renewals and uninterrupted service, boosting customer retention.
Ticket Reopen Alert Agent
Alerts teams to reopened tickets for timely follow-up, enhancing customer satisfaction and reducing issue escalation.
Product Review Request Agent
Sends automated requests to customers encouraging them to leave reviews after purchasing a product, boosting product visibility and credibility.
CSAT Decline Alert Agent
Monitors CSAT scores and alerts on declines to boost service quality and customer retention with timely feedback actions.
Testimonial Request Agent
Automates customer testimonial requests post-interaction to boost trust and brand reputation, aiding marketing efforts.
FAQ Update Alert Agent
Monitors FAQ sections, alerts for outdated content, and sends reminders to keep information accurate and up-to-date.
Account Inactivity Alert Agent
Monitors inactivity in customer accounts and sends alerts to encourage re-engagement or subscription renewal.
Contract Renewal Alert Agent
Automated alerts notify customers of upcoming contract renewals, preventing disruptions and ensuring timely renewals.
Post-Care Instruction Agent
Automates the creation and delivery of personalized post-care instructions for patients, reducing readmissions.
Patient Appointment Scheduling Agent
Automates patient appointment booking by analyzing availability, preferences, and urgency, sending confirmations seamlessly.
Account Verification Agent
Automates account verification, cross-references data to enhance security, improve efficiency and reduce manual checks.
Order Confirmation Email Agent
Automates order confirmation emails with summaries and delivery dates, ensuring accuracy and efficiency in customer communication.
Feedback Summarization Agent
Efficiently summarizes customer feedback to identify trends and issues, leading to enhanced satisfaction and improved support quality.
Inquiry Routing Agent
Routes customer inquiries to the right team, enhancing support via real-time content analysis and seamless system integration.
Categorization Agent
Efficiently categorizes customer feedback into predefined groups, streamlining analysis for faster insights and response times.
Order Status Update Agent
Automates order status updates in real-time via email/SMS, enhancing customer communication and satisfaction.
Account Information Update Agent
Automatically updates customer account details, eliminating manual errors and freeing up support agents' time.
Order Verification Agent
Efficiently verifies order details for accuracy, reducing errors and ensuring timely customer deliveries with Generative AI.
Response Suggestion Agent
Suggests responses for customer inquiries using pre-approved templates, enhancing support efficiency and consistency.
Follow-Up Reminder Agent
Transforms customer support with automated follow-up reminders – boosting efficiency and response times.
Optimize Customer Service Operations with ZBrain AI Agents
ZBrain AI Agents transform customer service operations by automating key tasks such as support management, ticket handling, account management, and customer interactions. These intelligent agents enhance the customer experience by quickly resolving inquiries, managing support tickets efficiently, and providing timely, accurate solutions. By leveraging ZBrain AI Agents, businesses can improve response times, reduce the workload on human agents, and strengthen customer relationships, resulting in higher satisfaction and loyalty. By seamlessly integrating with existing systems, ZBrain AI Agents adapt to diverse operational needs, ensuring a smooth fit into your business processes.They excel at collecting and analyzing customer feedback, providing valuable insights to improve service delivery. Automated account and customer management ensures up-to-date records and personalized interactions, enhancing the overall customer journey. By optimizing support operations, ZBrain AI Agents allow organizations to focus on growth and innovation while ensuring consistent, high-quality service.