Array ( [0] => Array ( [_id] => 683d7c0c5dec7160f3c1669b [name] => Change Plan Drafting Agent [description] => Change Plan Drafting Agent is designed to accelerate and standardize the IT change management process by automatically generating structured, first-draft change plans. Upon receiving a new change request—whether for a software deployment, configuration update, or infrastructure modification—the agent interprets the request details and references historical change data to construct a comprehensive implementation plan.

Each draft includes essential elements such as execution steps, risk considerations, testing protocols, and rollback procedures. This structured outline acts as a starting point for IT teams and change advisory boards, allowing them to review and refine the plan while maintaining alignment with internal compliance and quality standards. The agent’s use of contextual references ensures consistency across change records and helps preserve institutional knowledge.

By reducing the manual burden of drafting plans from scratch, the agent enables faster change cycles, minimizes planning errors, and improves coordination across stakeholders. It supports ITSM workflows by delivering ready-to-review plans directly into collaboration tools or service management platforms—bringing clarity, speed, and rigor to change implementation efforts.

[image] => https://d3tfuasmf2hsy5.cloudfront.net/assets/worker-templates/contract-template-suggestion-agent.svg [video] => [icon] => https://d3tfuasmf2hsy5.cloudfront.net/assets/worker-templates/contract-template-suggestion-agent.svg [sourceType] => FILE [status] => REQUEST [department] => Information Technology [subDepartment] => IT Operations [process] => Change Request Planning [subtitle] => Generates initial implementation and testing plans for change requests by analyzing request details and referencing past changes. [route] => change-plan-drafting-agent [addedOn] => 1748859916605 [modifiedOn] => 1748859916605 ) [1] => Array ( [_id] => 68304be9792b893ca2033097 [name] => Contextual Triage Agent [description] => Contextual Triage Agent is an AI-powered solution from ZBrain built to accelerate and enhance the triage phase of incident management. In fast-paced operational environments, the ability to assess and prioritize incidents quickly is often hindered by disconnected data sources and time-consuming context gathering. This agent solves that challenge by automatically compiling relevant system insights at the moment an incident or service request is raised. It centralizes critical diagnostic inputs—such as performance metrics, recent system events, and historical changes—into a structured summary, attached to the ticket, enabling informed decision-making from the outset.

Technically, the agent uses intelligent retrieval logic to collect and correlate data points from relevant observability and change-tracking systems. Once gathered, the information is synthesized into a readable format that aligns with the incident type, helping ensure consistency in how triage information is presented. The structured summaries are dynamically mapped to service tickets, establishing immediate visibility into potential root causes, affected components, or patterns—streamlining the handoff between support tiers.

By delivering real-time, contextual insight during incident intake, the Contextual Triage Agent reduces time-to-diagnosis, supports faster resolution workflows, and helps maintain compliance with service-level objectives. It also improves incident documentation quality, enabling better retrospectives and operational learning. For organizations looking to scale support operations without compromising speed or accuracy, this agent becomes essential for proactive and efficient incident response.

[image] => https://d3tfuasmf2hsy5.cloudfront.net/assets/worker-templates/feedback-collection-agent.svg [video] => [icon] => https://d3tfuasmf2hsy5.cloudfront.net/assets/worker-templates/feedback-collection-agent.svg [sourceType] => FILE [status] => REQUEST [department] => Information Technology [subDepartment] => IT Operations [process] => Incident Management [subtitle] => Automatically collects and consolidates contextual information from logs or monitoring tools to enrich incident or request tickets, accelerating root cause analysis and resolution. [route] => contextual-triage-agent [addedOn] => 1747995625068 [modifiedOn] => 1747995625068 ) [2] => Array ( [_id] => 671662343ff0eb0024d9bdbf [name] => SLA Compliance Monitoring Agent [description] => The SLA Compliance Monitoring Agent automates the task of monitoring service levels to ensure compliance with contractual SLAs. Using GenAI, this agent tracks key performance indicators such as system uptime, response times, and service delivery metrics across all IT operations. It compares these against SLA commitments and generates real-time alerts when performance falls below agreed-upon thresholds. By automating SLA compliance monitoring, this agent ensures that the IT department meets its performance obligations and can take proactive steps to address potential service failures. This agent provides high ROI by improving service delivery, reducing the risk of SLA breaches, and ensuring that contractual obligations are consistently met.
Seamlessly integrating with existing IT systems, the agent collects data from multiple sources for a comprehensive view of service performance. This integration enhances its ability to deliver accurate and timely insights, facilitating smoother workflows across departments. Additionally, the agent includes a human feedback loop, enabling IT teams to provide valuable insights and adjustments based on real-world experience. This continuous feedback allows the agent to learn and adapt, improving its monitoring capabilities and ensuring it remains aligned with evolving service level expectations. [image] => https://d3tfuasmf2hsy5.cloudfront.net/assets/worker-templates/sla-compliance-monitoring-agent.svg [icon] => https://d3tfuasmf2hsy5.cloudfront.net/assets/worker-templates/sla-compliance-monitoring-agent.svg [sourceType] => FILE [status] => REQUEST [department] => Information Technology [subDepartment] => IT Operations [process] => Service Level Agreement Monitoring [subtitle] => Automates the monitoring of Service Level Agreements (SLAs), ensuring that IT services meet agreed-upon performance metrics and alerting teams when SLAs are breached. [route] => sla-compliance-monitoring-agent [addedOn] => 1729520180648 [modifiedOn] => 1729520180649 ) [3] => Array ( [_id] => 671662293ff0eb0024d9bdb0 [name] => Network Downtime Alert Agent [description] => The Network Downtime Alert Agent automates continuous monitoring of network performance, instantly detecting any downtime or degradation. Leveraging GenAI, the agent tracks essential network metrics such as bandwidth, latency, and uptime and generates real-time alerts when performance drops below acceptable thresholds. This enables the IT team to swiftly investigate and resolve issues, minimizing disruptions. By automating the monitoring process, the agent significantly reduces response times, ensuring a quicker resolution and improved network reliability. The result is reduced downtime, optimized performance, and faster issue resolution, ultimately enhancing overall IT efficiency.

Seamlessly integrating with existing IT infrastructure and monitoring systems, the Network Downtime Alert Agent aligns effortlessly with an organization’s workflows. By automating the generation of alerts during network issues, it reduces the need for manual oversight and ensures swift notification of potential problems. Additionally, the agent features a human feedback loop that allows IT teams to customize alert thresholds, refine response strategies, and enhance accuracy over time. This iterative feedback process ensures the agent adapts to evolving network requirements, delivering improved performance and responsiveness to real-time challenges.

[image] => https://d3tfuasmf2hsy5.cloudfront.net/assets/worker-templates/network-downtime-alert-agent.svg [icon] => https://d3tfuasmf2hsy5.cloudfront.net/assets/worker-templates/network-downtime-alert-agent.svg [sourceType] => FILE [status] => REQUEST [department] => Information Technology [subDepartment] => IT Operations [process] => Network Monitoring [subtitle] => Monitors network performance and automatically sends alerts when downtime or performance degradation is detected. [route] => network-downtime-alert-agent [addedOn] => 1729520169855 [modifiedOn] => 1729520169855 ) [4] => Array ( [_id] => 671662183ff0eb0024d9bda1 [name] => Server Performance Alert Agent [description] => The Server Performance Alert Agent automates the continuous monitoring of server performance, ensuring that servers operate at peak efficiency. Leveraging GenAI, this agent tracks critical performance indicators such as CPU usage, memory utilization, disk space, and network throughput, sending real-time alerts whenever performance metrics fall below optimal levels or resources are under strain. This proactive approach enables IT teams to swiftly identify and resolve potential issues before they disrupt business operations. By automating server monitoring, the agent enhances infrastructure reliability, reduces downtime, and ensures optimal resource allocation, ultimately improving overall system performance and uptime.

The agent integrates seamlessly with existing IT management tools and infrastructure, allowing for smooth synchronization with current workflows and monitoring systems. This integration ensures alerts are promptly delivered to the appropriate teams, minimizing manual monitoring efforts. Additionally, the agent features a human feedback loop, where IT teams can provide input on alert thresholds, response protocols, and overall monitoring effectiveness. This continuous feedback mechanism helps improve the agent's responsiveness, ensuring it adapts to evolving network conditions and organizational needs while enhancing the accuracy and effectiveness of server performance monitoring.

[image] => https://d3tfuasmf2hsy5.cloudfront.net/assets/worker-templates/server-performance-alert-agent.svg [icon] => https://d3tfuasmf2hsy5.cloudfront.net/assets/worker-templates/server-performance-alert-agent.svg [sourceType] => FILE [status] => REQUEST [department] => Information Technology [subDepartment] => IT Operations [process] => Server Performance Monitoring [subtitle] => Monitors server performance in real time, generating alerts when server resources are strained or performance degrades. [route] => server-performance-alert-agent [addedOn] => 1729520152711 [modifiedOn] => 1729520152711 ) [5] => Array ( [_id] => 671662123ff0eb0024d9bd9c [name] => Incident Documentation Generator Agent [description] => The Incident Documentation Generator Agent automates the creation of comprehensive reports for IT incidents, streamlining the documentation process. Leveraging GenAI, this agent gathers and organizes crucial information about each incident, including the issue’s nature, resolution steps, and its impact on the organization. It ensures that every incident is thoroughly documented, creating a clear, consistent record for audits, future reference, and post-incident analysis. By automating the report generation, this agent significantly reduces the time and effort required to produce accurate documentation while ensuring that no important details are missed. This enhances incident tracking, ensures compliance with audit requirements, and minimizes manual documentation tasks.

The agent integrates smoothly with existing IT systems, enabling automatic data collection from incident management platforms and syncing with current workflows. This seamless integration ensures that documentation is generated as incidents are resolved in real-time, maintaining accuracy and timeliness. Additionally, the agent features a human feedback loop that allows IT teams to provide input on report structure, content accuracy, and improvement areas. This feedback ensures continuous refinement of the agent’s capabilities, enhancing the quality of incident reports and ensuring that the documentation evolves with the organization’s changing needs.

[image] => https://d3tfuasmf2hsy5.cloudfront.net/assets/worker-templates/incident-documentation-generator-agent.svg [icon] => https://d3tfuasmf2hsy5.cloudfront.net/assets/worker-templates/incident-documentation-generator-agent.svg [sourceType] => FILE [status] => REQUEST [department] => Information Technology [subDepartment] => IT Operations [process] => Incident Response Documentation [subtitle] => Automates the generation of detailed incident reports, ensuring accurate documentation of IT issues, resolutions, and impact for audits and future reference. [route] => incident-documentation-generator-agent [addedOn] => 1729520146689 [modifiedOn] => 1729520146689 ) )

Information Technology

Change Plan Drafting Agent

Generates initial implementation and testing plans for change requests by analyzing request details and referencing past changes.

Information Technology

Contextual Triage Agent

Automatically collects and consolidates contextual information from logs or monitoring tools to enrich incident or request tickets, accelerating root cause analysis and resolution.

Information Technology

SLA Compliance Monitoring Agent

Automates the monitoring of Service Level Agreements (SLAs), ensuring that IT services meet agreed-upon performance metrics and alerting teams when SLAs are breached.

Information Technology

Network Downtime Alert Agent

Monitors network performance and automatically sends alerts when downtime or performance degradation is detected.

Information Technology

Server Performance Alert Agent

Monitors server performance in real time, generating alerts when server resources are strained or performance degrades.

Information Technology

Incident Documentation Generator Agent

Automates the generation of detailed incident reports, ensuring accurate documentation of IT issues, resolutions, and impact for audits and future reference.