Array ( [0] => Array ( [_id] => 688366d633efa6ca4fe2a275 [name] => SLA Breach Insight Agent [description] => The SLA Breach Explainer Agent is a ZBrain-built solution designed to provide clear, contextual explanations of SLA breaches and offer guidance on preventing future incidents. Unlike traditional systems that simply log SLA violations as isolated events, this agent analyzes logs alongside related emails, service tickets, task updates, and time-stamped workflows to provide deeper context for remediation.

Using Large Language Models (LLMs), the agent reconstructs the sequence of events leading to a breach and highlights points of delay, miscommunication, or process breakdown. It identifies root causes such as late escalations, delayed approvals, or missed handoffs, then summarizes these findings in clear language suitable for both technical and non-technical audiences. The summary can include recommended next steps, accountability mapping, and highlights of systemic issues requiring attention.

The result is a single, shareable summary that enables faster root cause analysis and supports proactive improvements across engineering, customer support, and operations teams. With cross-system visibility and interpretive capability, the SLA Breach Explainer Agent helps turn scattered data into actionable insight, supporting accountability, transparency, and ongoing service improvement.

[image] => https://d3tfuasmf2hsy5.cloudfront.net/assets/worker-templates/cash-flow-monitoring-agent.svg [video] => [icon] => https://d3tfuasmf2hsy5.cloudfront.net/assets/worker-templates/cash-flow-monitoring-agent.svg [sourceType] => FILE [status] => REQUEST [department] => Operations [subDepartment] => Business Monitoring [process] => SLA Log Review [subtitle] => Analyzes logs, tickets, and workflows for SLA breaches, identifying root causes, key delays, and remediation steps using LLMs. [route] => sla-breach-insight-agent [addedOn] => 1753442006795 [modifiedOn] => 1753442006795 ) )

Operations

SLA Breach Insight Agent

Analyzes logs, tickets, and workflows for SLA breaches, identifying root causes, key delays, and remediation steps using LLMs.