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Customer Service

Post-Service Survey Agent

Automatically sends customized post-service surveys based on the specific service received.

Customer Service

Service Inquiry Follow-Up Agent

Sends customized follow-up messages to customers after service inquiries, tailored to the specific inquiry type.

Customer Service

Resolution Status Agent

Tracks and updates customers on the resolution status of their complaints, ensuring transparency and timely updates.

Customer Service

Knowledge Gap Analysis Agent

Identifies recurring support issues missing from the knowledge base, highlighting areas for documentation updates.

Customer Service

FAQ Generation Agent

Automatically generates FAQs from helpdesk tickets and resolutions, creating accessible answers to recurring support issues and questions.

Customer Service

Chat Transcript Request Agent

Automatically delivers chat transcripts to customers post-support, enhancing transparency and reducing follow-up inquiries.

Customer Service

Complaint Resolution Alert Agent

Alerts the support team if a complaint isn't resolved on time, ensuring prompt follow-up and improved customer satisfaction.

Customer Service

FAQ Update Alert Agent

Monitors FAQ sections, alerts for outdated content, and sends reminders to keep information accurate and up-to-date.

Customer Service

Account Verification Agent

Automates account verification, cross-references data to enhance security, improve efficiency and reduce manual checks.

Customer Service

Order Confirmation Email Agent

Automates order confirmation emails with summaries and delivery dates, ensuring accuracy and efficiency in customer communication.

Customer Service AI Agents Store

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Post-Service Survey Agent

Automatically sends customized post-service surveys based on the specific service received.

Service Inquiry Follow-Up Agent

Sends customized follow-up messages to customers after service inquiries, tailored to the specific inquiry type.

Resolution Status Agent

Tracks and updates customers on the resolution status of their complaints, ensuring transparency and timely updates.

Knowledge Gap Analysis Agent

Identifies recurring support issues missing from the knowledge base, highlighting areas for documentation updates.

FAQ Generation Agent

Automatically generates FAQs from helpdesk tickets and resolutions, creating accessible answers to recurring support issues and questions.

Chat Transcript Request Agent

Automatically delivers chat transcripts to customers post-support, enhancing transparency and reducing follow-up inquiries.

Complaint Resolution Alert Agent

Alerts the support team if a complaint isn't resolved on time, ensuring prompt follow-up and improved customer satisfaction.

FAQ Update Alert Agent

Monitors FAQ sections, alerts for outdated content, and sends reminders to keep information accurate and up-to-date.

Account Verification Agent

Automates account verification, cross-references data to enhance security, improve efficiency and reduce manual checks.

Order Confirmation Email Agent

Automates order confirmation emails with summaries and delivery dates, ensuring accuracy and efficiency in customer communication.

Inquiry Routing Agent

Routes customer inquiries to the right team, enhancing support via real-time content analysis and seamless system integration.

Order Status Update Agent

Automates order status updates in real-time via email/SMS, enhancing customer communication and satisfaction.

Account Information Update Agent

Automatically updates customer account details, eliminating manual errors and freeing up support agents' time.

Order Verification Agent

Efficiently verifies order details for accuracy, reducing errors and ensuring timely customer deliveries with Generative AI.

Response Suggestion Agent

Suggests responses for customer inquiries using pre-approved templates, enhancing support efficiency and consistency.

Follow-Up Reminder Agent

Transforms customer support with automated follow-up reminders – boosting efficiency and response times.

Transform Customer Support with ZBrain AI Agents

ZBrain AI Agents for Customer Support redefine how businesses interact with customers by automating key support functions, such as Technical Support, Issue Resolution, Customer Inquiries, and Account Management. These intelligent agents ensure fast, reliable, and consistent service, improving the customer experience and reducing response times. With capabilities in Order Processing and Chat Transcription, they streamline order handling and accurately document customer interactions, significantly enhancing service efficiency. In addition to handling routine tasks, ZBrain AI Agents excel in Knowledge Management, Complaint Tracking, and Service Inquiry Follow-Up. They help businesses maintain an up-to-date database of queries and resolutions, ensuring quick access to information for both customers and support teams. ZBrain AI Agents also monitor FAQ Updates and manage Surveys, gathering customer insights that drive continuous improvement. By automating these processes, businesses can deliver high-quality support while enabling human agents to focus on more complex issues and personalized service.