Array ( [0] => Array ( [_id] => 6718e84c6090100026a3dc1b [name] => Net Promoter Score Collection Agent [description] => The Net Promoter Score Collection Agent is designed to improve the customer feedback process by utilizing generative AI to automatically sort NPS surveys into actionable insights. This automation frees customer service teams from manually sending and sorting through survey responses, enabling them to concentrate on higher-value tasks such as strategizing on customer retention and loyalty. With its advanced capabilities, the Net Promoter Score Collection Agent ensures high accuracy in capturing customer sentiment, leading to a deeper understanding of customer satisfaction and driving informed decision-making for service enhancements.

The Net Promoter Score Collection Agent personalizes the feedback collection process by sending timely survey requests at key points in a customer's journey, such as after a ticket resolution or product purchase. By ensuring surveys are sent at these critical moments, the agent captures authentic and relevant feedback, which is invaluable to customer service teams. It tracks and compiles responses, presenting a clear view of customer satisfaction levels. Companies can harness this data to not only assess their current performance but also to implement targeted strategies for improvement, ultimately boosting customer loyalty and fostering long-term relationships.

[image] => https://d3tfuasmf2hsy5.cloudfront.net/assets/worker-templates/net-promoter-score-collection-agent.svg [icon] => https://d3tfuasmf2hsy5.cloudfront.net/assets/worker-templates/net-promoter-score-collection-agent.svg [sourceType] => FILE [status] => REQUEST [department] => Customer Service [subDepartment] => Feedback Management [process] => NPS Collection [subtitle] => Automatically sends NPS surveys to customers at key points in their service journey, collecting feedback on their likelihood to recommend the company. [route] => net-promoter-score-collection-agent [addedOn] => 1729685580591 [modifiedOn] => 1729685580591 ) )

Customer Service

Net Promoter Score Collection Agent

Automatically sends NPS surveys to customers at key points in their service journey, collecting feedback on their likelihood to recommend the company.