Array ( [0] => Array ( [_id] => 68e9009bb9b84485901f627e [name] => Case Resolution Guidance Agent [description] => Experts handling complex service cases often face time pressure and information overload. Without immediate access to relevant case history, prior resolutions, and contextual insights, decision-making can slow down, leading to inconsistencies and extended turnaround times.

The Case Resolution Guidance Agent supports experts by analyzing live and historical case data to deliver contextually relevant recommendations. Drawing from structured and unstructured inputs—such as case records, diagnostics, customer interactions, and prior resolutions—it identifies applicable actions, similar cases, and procedural references. This enables experts to make informed decisions efficiently while maintaining accuracy and consistency.

Using LLM capabilities, the agent interprets narrative case details, extracts insights from past communications, and highlights next-step guidance based on established practices. This approach enhances operational efficiency, shortens resolution cycles, and strengthens service quality—allowing employees to focus on high-value problem-solving while ensuring cases are handled with clarity and consistency. [image] => https://d3tfuasmf2hsy5.cloudfront.net/assets/worker-templates/follow-up-reminder-agent.svg [video] => [icon] => https://d3tfuasmf2hsy5.cloudfront.net/assets/worker-templates/follow-up-reminder-agent.svg [sourceType] => FILE [status] => REQUEST [department] => Customer Service [subDepartment] => Strategy To Satisfaction [process] => Case Evaluation and Decision Support [subtitle] => Provides actionable, context-aware recommendations to experts, accelerating high-stakes decisions and complex case resolutions. [route] => case-resolution-guidance-agent [addedOn] => 1760100507240 [modifiedOn] => 1760100507240 ) )

Customer Service

Case Resolution Guidance Agent

Provides actionable, context-aware recommendations to experts, accelerating high-stakes decisions and complex case resolutions.