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The Customer Support Sentiment Analysis Agent, developed by ZBrain, helps organizations uncover insights hidden within large volumes of customer support interactions. Support teams manage thousands of conversations across chat, email and phone, but the valuable feedback buried in these exchanges often goes unanalyzed. This creates blind spots where early signs of dissatisfaction or recurring issues are missed, limiting opportunities to improve the customer experience.

The agent addresses this challenge by continuously analyzing support transcripts and categorizing them through sentiment-driven reporting. Using large language model (LLM) capabilities, it interprets tone, emotion and context to surface key themes – ranging from recurring product complaints to moments when service exceeds expectations. Unlike keyword-based analysis, it can detect frustration, urgency or satisfaction even in subtle expressions, providing a more accurate and nuanced understanding of customer sentiment.

The result is a sharper understanding of customer sentiment that drives proactive improvement. Organizations can identify issues before they escalate, coach support agents with sentiment insights and continuously refine service delivery. By transforming fragmented conversations into structured intelligence, the Customer Support Sentiment Analysis Agent reduces churn risk, builds loyalty and equips teams with a real-time pulse on the customer experience.

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The Service Inquiry Resolution Agent, developed by ZBrain™, streamlines how organizations manage customer inquiries across multiple communication platforms. Many organizations face challenges in tracking and responding to questions received through email, WhatsApp and other messaging services, often resulting in delays, inconsistent responses and missed opportunities. This agent centralizes inquiries in real time and ensures timely, accurate replies, improving both customer satisfaction and operational efficiency.

The agent works by intelligently capturing and analyzing incoming service requests, then matching them with the most relevant solutions or offerings from the organization’s catalog. Rather than overwhelming customers with generic responses, it uses a large language model (LLM)-driven reasoning to curate product or service options tailored to customer needs and preferences. This reduces friction in the decision-making process, accelerates resolution and increases conversion likelihood by guiding customers toward the right choices.

For organizations, the Service Inquiry Resolution Agent acts as both a proactive sales and support tool. It minimizes manual handling, ensures no inquiry slips through the cracks and frees teams to focus on high-value interactions. The result is a smoother customer journey, higher engagement and improved sales outcomes, delivering both greater customer loyalty and measurable gains in efficiency.

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Customer Service

Customer Support Sentiment Analysis Agent

Transforms unstructured customer interactions into real-time insights that cut churn and elevate the customer experience.

Customer Service

Service Inquiry Resolution Agent

Streamlines service requests across channels like email, WhatsApp ,etc. with intelligent, personalized responses that boost efficiency and customer engagement.