AI Agents for Ticket Resolution | Customer Service AI Agents

PRODUCTS
- - - AI-based Regulatory Monitoring Tool
      
      The tool offers real-time insights into regulatory changes relevant to a business, mitigating compliance risks.
    - AI Copilot for Sales
      
      The tool generates executive summaries of deals, identifies issues, suggests the next best actions, and more.
  - - AI Research Solution for Due Diligence
      
      The solution enhances due diligence assessments, allowing users to make data-driven decisions.
    - AI Customer Support Agent
      
      The agent streamlines your customer support processes and provides accurate, multilingual assistance across multiple channels, reducing support ticket volume.
PRODUCTS
INDUSTRIES
AGENT STORE
RESOURCES
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PRODUCTS
- - - AI-based Regulatory Monitoring Tool
      
      The tool offers real-time insights into regulatory changes relevant to a business, mitigating compliance risks.
    - AI Copilot for Sales
      
      The tool generates executive summaries of deals, identifies issues, suggests the next best actions, and more.
  - - AI Research Solution for Due Diligence
      
      The solution enhances due diligence assessments, allowing users to make data-driven decisions.
    - AI Customer Support Agent
      
      The agent streamlines your customer support processes and provides accurate, multilingual assistance across multiple channels, reducing support ticket volume.
PRODUCTS
INDUSTRIES
AGENT STORE
RESOURCES
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Finance

Budgeting

Variance Analysis

Reconciliation

Transaction Matching

Accounts Payable

Accounts Payable Management
Dispute Resolution

Compliance

Contract Compliance
Tax Management
Risk Management
Policy Adherence
Audit Preparation
Regulatory Compliance
Regulatory Reporting

Payroll Management

Employee Benefits Management
Payroll Processing
Payroll Auditing

Accounts Receivable

Payment Management
Invoice Management
Customer Communication
Customer Dispute Resolution
Collections Management
Cash Application
Payment Scheduling
Remittance Management

Treasury Management

Cash Management
Loan Management
Capital Expenditure Management
Treasury Operations
Liquidity Planning

Expense Management

Expense Reporting

Billing and Insurance

Insurance Claims Processing

Financial Performance Monitoring

Data Interpretation and Reporting
Revenue Analysis

Account to Report

Risk Classification
Account Reconciliation and Mapping
Trial Balance Reconciliation
Exchange Rate Management
Journal Entry
Revenue Recognition

Plan to results

Annual Planning

Customer to Cash

Credit Worthiness Assessment

Record to Report

Financial Reporting

Marketing

SEO Optimization

Off Page SEO

Content Creation

Blog Topic Generation
Content Development

Product Marketing

Customer Experience Management

Media Relations

Press Release Drafting

Product Launch Planning

Market Research Summarization

Campaign Launch

Email Campaign Personalization

Competitive Analysis

Social Media Sentiment Analysis
Competitor News Aggregation

Consumer Insights

Social Media Trend Monitoring

Sales

Prospecting

Lead Data Enrichment
Prospect Segmentation
Contact Information Verification
Prospect Discovery

Sales Operations

Sales Support
Lead Qualifications
Sales Order Management
Pricing and Quote Management

Lead Generation

Lead Assignment

Sales Enablement

Outreach Optimization

Human Resources

Talent Acquisition

Resume Parsing
Job Posting

Salary Administration

Payroll
Salary Data Validation

Performance Management

Performance Documentation

Employee Onboarding

Training Documentation
Handbook Generation

Compliance

Compliance Documentation

Employee Communication

Email Acknowledgment
Employee Support

Learning and Development

Employee Training
Training Enrollment and Scheduling Management

Recruitment and Staffing

Email Acknowledgment
Interview
Resume Screening

Employee Lifecycle

Recruiting and Staffing
Employee Relations

Customer Service

Customer Support

Technical Support
Customer Inquiries
Issue Resolution
Account Management
Order Processing
FAQ Update Monitoring
Complaint Tracking
Chat Transcription
Knowledge Management
Service Inquiry Follow Up
Survey Management
Customer Query Resolution

Feedback Management

Feedback Collection
Customer Testimonial Collection
NPS Collection
CSAT Monitoring
Customer Service Survey
Product Review Request

Ticket Management

Response Time Monitoring
Ticket Escalation
Ticket Reopening Monitoring
Ticket Closure Notification
Ticket Resolution
Ticket Assignment

Communication

Instruction Delivery

Account Management

Account Inactivity Monitoring
Contract Renewal Notification
Subscription Renewal Notification
Profile Update Notification
Password Expiry Notification

Customer Management

Appointment Scheduling

Case Management

Case Resolution and Knowledge Management

Information Technology

IT Support

Help Desk Support
Hardware Asset Management
Knowledge Base Management
License Management
Software Bug Tracking
Self Service Portal Management
Ticket Escalation Management

Software Development

Application Development
Code Documentation

IT Project Management

Project Planning and Execution

IT Security

Information Security Management
Threat Intelligence Gathering
Access Control Management
Access Log Monitoring

IT Operations

Server Performance Monitoring
Network Monitoring
Service Level Agreement Monitoring
Incident Response Documentation
Incident Management
Change Request Planning

Software Asset Management

License Management

Legal

Risk Management

Risk Assessment and Mitigation

Intellectual Property

IP Rights Management
Patent Filing Preparation

Contracts

Contract Management
Contract Template Creation
Contract Drafting and Review
Final Compliance Check
Contract Data Population

Document Management

Document Filing

Compliance

HIPAA Compliance Monitoring
Policy Change Notification
Regulatory Compliance
Document Redaction
Compliance Assurance

Compliance Monitoring

IP Licensing

Procurement

Vendor Management

Vendor Data Validation
Vendor Onboarding
Vendor Selection
Vendor Performance

Contract Management

Contract Review
Contract Expiration Tracking
Contract Compliance
Clause Analysis
Amendment Tracking
Contract Drafting

Expense Management

Procurement Expense Tracking
Procurement Budget Management

Supplier Management

Supplier Onboarding
Supplier Consolidation
Supplier Engagement
Supplier Risk Management
Supplier Relationship Management
Supplier Performance
Vendor Selection
Quality Monitoring
Supplier Contact Management
RFQ Response Evaluation

Purchase Order Management

Purchase Order Optimization
Purchase Order Compliance
Invoice Matching
Order Entry Processing

Accounts Payable

Accounts Payable Management

Sourcing Management

RFQ Development
RFQ Response Handling

Procure to Pay

P2P Enablement

Utilities

Compliance Management

Compliance Validation
Regulatory Monitoring
Compliance Monitoring
Due Diligence

Customer Service

Feedback Collection
Customer Satisfaction Scoring
Service Request Management
Customer Support Enablement

Support Operations

Ticket Management
Dispute Resolution
Response Handling

Documentation Support

Meeting Documentation

Administrative Support

Document Generation
Scheduling

Document Management

Document Comparison
Content Processing
Document Translation

Meeting Management

Meeting Preparation

Guardrail

Guardrail Agents

Dynamic Knowledge Creation

Knowledge Base Update
Knowledge Base Management

Data Management

Document Services
Document Processing

Customer Notifications

Renewal Management

Financial Reconciliation

Rebate Auditing and Compliance

Data Engineering

Data Preprocessing

Product Management

Feature Planning

Billing

Invoice Management

Invoice Generation
Debit Memo Verification
Invoice Adjustment Request
Discount Verification

Credit Management

Credit Memo Application
Customer Credit Monitoring

Accounts Receivable

Overdue Invoice Alerts
Payment Status Update

Dispute Management

Chargeback Handling

Compliance Management

Data Privacy Compliance

Refund Processing

Refund Validation

Collections

Dunning Management

Agents Store

Customer Service

Zendesk Customer Query Resolution Agent

Automates customer support by retrieving open tickets, searching the knowledge base, sending email responses, and logging unresolved queries for future reference.

Customer Service

Next Step Suggestion Agent

Provides recommended next steps for each support ticket based on ticket type, history, and predefined resolution procedures.

Human Resources

Customer Service

Information Technology

All Processes

Customer Support

Technical Support
Customer Inquiries
Issue Resolution
Account Management
Order Processing
FAQ Update Monitoring
Complaint Tracking
Chat Transcription
Knowledge Management
Service Inquiry Follow Up
Survey Management
Customer Query Resolution

Feedback Management

Feedback Collection
Customer Testimonial Collection
NPS Collection
CSAT Monitoring
Customer Service Survey
Product Review Request

Ticket Management

Response Time Monitoring
Ticket Escalation
Ticket Reopening Monitoring
Ticket Closure Notification
Ticket Resolution
Ticket Assignment

Communication

Instruction Delivery

Account Management

Account Inactivity Monitoring
Contract Renewal Notification
Subscription Renewal Notification
Profile Update Notification
Password Expiry Notification

Customer Management

Appointment Scheduling

Case Management

Case Resolution and Knowledge Management

Customer Service AI Agents Store

Zendesk Customer Query Resolution Agent

Automates customer support by retrieving open tickets, searching the knowledge base, sending email responses, and logging unresolved queries for future reference.

Next Step Suggestion Agent

Provides recommended next steps for each support ticket based on ticket type, history, and predefined resolution procedures.

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