Automates customer support by retrieving open tickets, searching the knowledge base, sending email responses, and logging unresolved queries for future reference.
Provides recommended next steps for each support ticket based on ticket type, history, and predefined resolution procedures.
Automates customer support by retrieving open tickets, searching the knowledge base, sending email responses, and logging unresolved queries for future reference.
Provides recommended next steps for each support ticket based on ticket type, history, and predefined resolution procedures.